
Jay Honda
Bedford, OH

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Top Notch Customer Service – I could NOT be happier I am a new customer to Jay Honda. My lease was ending and I wanted to lease again. When I received a Loyalty Lease/Loan Exchange Program mailing fro I am a new customer to Jay Honda. My lease was ending and I wanted to lease again. When I received a Loyalty Lease/Loan Exchange Program mailing from Jay Honda, I decided to give them a try. From the first moment of my telephone call when the friendly receptionist referred me to Tony Spitalieri, he was pleasant, knowledgeable and very, very helpful. When I visited the showroom, Tony asked the right questions to learn about my needs and desires for a new car. In less than 1.5 hours, I had my new car purchased. He walked me entirely through the process explaining the procedure at every step of the way. Like a lot of car buyers, I dreaded the car buying process. Tony made the entire process virtually painless and worry free. Not only did he meet my expectations – he exceeded them by leaps and bounds! Every member of the Jay Honda Team was very helpful, friendly and targeted toward excellent customer service. In this day and age when it seems that Customer Service isn’t very important, the Jay Honda Team are laser focused on exceeding the expectations of customers. This may have been my first car from Jay Honda - with Tony Spitalieri as my salesman - but will definitely not be my last. I'm telling everyone I know to go to Jay Honda if they want a GREAT car buying experience. More
Lease car experience we were treated with respect. deely satisfied with the two persons knowledge and total service. we are ,pst happy with our civic purchase. we were treated with respect. deely satisfied with the two persons knowledge and total service. we are ,pst happy with our civic purchase. look forward to continued service More
Painless! Rob and Tony are the best! They walked us through the leasing process and were very helpful. We test drove several different models coming back on t Rob and Tony are the best! They walked us through the leasing process and were very helpful. We test drove several different models coming back on two separate days and they never once made us feel rushed. This is the 2nd car we purchased from Rob and plan on buying our future cars from Rob and Tony. Thanks guys! Jan More
Service from our salesmen We are new customers to Jay Honda. The initial reason for switiching was that our serviceman has recently moved to Jay. Our lease was up on our Odys We are new customers to Jay Honda. The initial reason for switiching was that our serviceman has recently moved to Jay. Our lease was up on our Odyssey and we knew we wanted another one so we gave Jay a try. We also went to another dealership to get a price. Although they were helpful there, our experience at Jay Honda was excellent. Tony and Rob went above and beyond our expectations. They were both very willing to please and really a lot of fun to work with, too. I would recommend them to anyone I hear of that is looking for a new car. We love our Odyssey! We will definitely be back! More
Best experience ever! I could not have a better experience at a dealership even if I tried. Matt was so helpful and knowledgeable, as well as willing to go way beyond his j I could not have a better experience at a dealership even if I tried. Matt was so helpful and knowledgeable, as well as willing to go way beyond his job duties to satisfy me and my needs! Thank you so much! More
Made car shopping an easy experience Tony is a great salesman. He listened well as to what we were looking for in our new car. He took extra time to find exactly what we were looking fo Tony is a great salesman. He listened well as to what we were looking for in our new car. He took extra time to find exactly what we were looking for both in color, style and accessories. When the van arrived, he took extra time to teach us how everything works. More
Great car and an even better experience! I gave my rating because Jason Simmons spent as much time as I needed to make my decision. I was shown every car I was considering and given the time I gave my rating because Jason Simmons spent as much time as I needed to make my decision. I was shown every car I was considering and given the time to go through all of the features. I did not feel pressured to buy and will DEFINITELY recommend Jay Honda to my friends and family. More
I Love my Honda! Thank you, Ira! I loved my 2008 Honda Accord and was undecided about buying a new car because I thought I should change models, but Ira helped me Thank you, Ira! I loved my 2008 Honda Accord and was undecided about buying a new car because I thought I should change models, but Ira helped me realize that I didn't have to give up my Accord. I could just get one with more features than my 2008. His friendly, confident manner helped me feel comfortable about my decision to buy a 2014 Honda Accord. NOW, I love my 2014 Honda Accord!! And thanks again for that awesome test drive! Terry K. More
great Very impressed with my whole experience and I am telling everyone. Tony was compassionate, Xaiver was awesome. People don't like waiting around and T Very impressed with my whole experience and I am telling everyone. Tony was compassionate, Xaiver was awesome. People don't like waiting around and Tony was professional, yet personal. More
great service I had very good experience with Jay Honda. It was actually a surprise to me. I did not expect that I bought my new honda from Jay Honda. I firstly ask I had very good experience with Jay Honda. It was actually a surprise to me. I did not expect that I bought my new honda from Jay Honda. I firstly asked for quotes from dealers within 100 miles. Dennis responded without quote and invited me for a visit. I emailed him the lowest quote I got and asked if Jay can beat that and I received email from Dennis asking for visit. I thought at that time that Jay may not beat the dealer with lowest quote. On my way to dealer with lowest quote, I stopped by Jay only because Jay is on the way. I showed Dennis the quote. He was very friendly and helpful. Beyond of that, he beat the quote. That was a big surprise to me. I took his offer and the whole process till I got my new car went smoothly. I am so satisfied with their service and I will definately recommend my friends to buy Honda from Jay. More