
Jay Honda
Bedford, OH

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Tony did an excellent job helping my dad and I find the perfect car for me. He definitely gave us great customer service and made my first experience of getting a car awesome! perfect car for me. He definitely gave us great customer service and made my first experience of getting a car awesome! More
We've been Jay Honda customers since about 1994. We have purchased 3 Honda Accord used vehicles & this is our third lease. It's been a pleasure working with Tony Spitalieri for this second lease. His have purchased 3 Honda Accord used vehicles & this is our third lease. It's been a pleasure working with Tony Spitalieri for this second lease. His skill is making sure we, the customer, are extremely satisfied with both his service and our vehicle. He always follows up as many times as necessary by phone & e-mail. He spent as much time as we needed (and even more) to help us select our vehicle and to make sure we understood how to use all the bells & whistles. Tony even drove us around a lot so that we could be sure we were happy with our color selection. He made it a very personal experience by introducing to the Jay Honda personnel who would be working with us - the sales manager, the dealer manager, the person who would be installing our car seats. WE had lots of laughs when he was extremely patient teaching us how to use the vehicle blue tooth. All & all it was a great experience with Tony & all the Jay Honda personnel. And I can't say enough about our experiences with the service department over the years. I guess that's why we've been coming back all these years ! Sincerely, Barbara & Jerry Federman More
It was my third time buying new vehicle from Jay Honda. All three times I've left this dealership very happy. This time Jesse Lee helped me out with purchase of new Accord. Jesse was very helpful and quic All three times I've left this dealership very happy. This time Jesse Lee helped me out with purchase of new Accord. Jesse was very helpful and quick with purchase price agreement. I got what I want for price what I want. Highly recommend to everybody. More
Very friendly and helpful staff; Excellent with providing the information so that the customer can make their own decision. The sales staff and their support personnel were outstanding. the information so that the customer can make their own decision. The sales staff and their support personnel were outstanding. More
I went to Jay after requesting quotes on a Honda Civic from dealers in the area. Tony was very pleasant, informative, and able to answer all the questions and concerns we had about purchasing a car from from dealers in the area. Tony was very pleasant, informative, and able to answer all the questions and concerns we had about purchasing a car from Jay rather than the dealer my husband and I had dealt with for many years. We were pleasantly surprised at the deal we received. At no time did we feel high pressured. Tony reassured us that he would remain available to answer any questions that may come up and make sure that we were completely satisfied. I would not hesitate to recommend Tony and Jay Honda to friends. More
My overall experience was great. I didn't feel pressured and all my concerns were addressed in a friendly and professional manner. I would recommend Mike Santone as a salesman to my friends. pressured and all my concerns were addressed in a friendly and professional manner. I would recommend Mike Santone as a salesman to my friends. More
as a senior citizen buying my first new car i was happy with the lease vs buy explanation from tony and rob. after i made the decision to buy, rob also was helpful in the describing the dashboard function with the lease vs buy explanation from tony and rob. after i made the decision to buy, rob also was helpful in the describing the dashboard functions, engine compartment locations to check and overall features of the car. patsy was informative on optional services available to me and kind enough to explain to my misunderstanding of some. i thank all of them for their service. More
This was the best car buying experience I've ever had. Bob was friendly, courteous and answered all our questions. I would definitely recommend this dealership and especially this salesperson. Whe had. Bob was friendly, courteous and answered all our questions. I would definitely recommend this dealership and especially this salesperson. When we picked up our car one of the staff sat with us in the car for close to 2 hours and went over all the features, answered any questions we had. He made sure we were comfortable operating the computer system. Then Bob came back and followed up with us to be sure all our questions had been answered. The gentleman we dealt with in financing was also friendly, answered all of questions, and negotiated a fair price for an extended warranty on our new vehicle. More
Michael Santone was a wonderful salesperson to work with. He answered all of our questions, was warm and personable, and explained the details of leasing vs buying so well that we actually choose to lease i He answered all of our questions, was warm and personable, and explained the details of leasing vs buying so well that we actually choose to lease instead of buy. I highly recommend working with him. More
I had nothing but a positive experience working with the team at Jay Honda! Michael Santone and Tony Spitalieri were extremely professional and knowledgeable. Working every way they could to ensure my exper team at Jay Honda! Michael Santone and Tony Spitalieri were extremely professional and knowledgeable. Working every way they could to ensure my experience with them was nothing but the best and exceeding my expectations. They brought a great personable touch while working with me throughout my experience and created a comfortable, no rush, truthful guidance and advice experience. They did everything they could to ensure I was satisfied and comfortable walking out of the door with my new car and it was evident they would not feel satisfied otherwise. I would highly recommend them and the Jay Honda team to anyone. Great job guys! More