Jay Honda

Great experience! Tony was so helpful and made me very comfortable when taking that big step to purchase my first car. All options very available for me and I was always reassured of the pros & cons. I wi comfortable when taking that big step to purchase my first car. All options very available for me and I was always reassured of the pros & cons. I will be a long time Honda memeber! More

I leased my first Honda Accord EX from Minville Thompson back on May 2003 and bought it out at lease end. I have been extremely happy driving my 2003 these past 10 3/4 years and it’s been sad to realize th back on May 2003 and bought it out at lease end. I have been extremely happy driving my 2003 these past 10 3/4 years and it’s been sad to realize that the years played a toll on it. I was ready to replace it this year. In the past weeks in one of the snow storms I damaged the muffler and was on my way to get it repaired, I thought why not just call Jay Honda and see what great programs and options they have available on a new 2014 Accord EX. I have always been extremely happy in the past with dealership and their service department. I called and was connected with Rob Logan and Tony Spitalieri. I was so impressed with their willingness to be upfront and tell me the offers available for the 2014 Accord Sedan EX. Rob quickly had my 2003 Accord assessed while Tony took me out to test drive an Accord EX. Yep I knew after the test drive I was ready to trade in the 2003 and lease the 2014 Accord EX but I wanted Alabaster Silver or Modern Steel color. I was in luck a brand new Modern Steel was available. Tony & Rob came in with a good lease deal taking into consideration my trade-in. Patsy Santone was great explaining the financing with Honda Financial Services and within a few hours from start to finish Rob was loading my phone contact and training me on the options I was off driving my newly leased Accord EX. If you are every in doubt about the quality and integrity of car dealership's - don't hesitate to stop in or call Jay Honda they really run a top notch organization from management on down. Ask for Rob Logan & Tony Spitalieri you won't regret it! More

Our family has leased or purchased approximately 8 Honda vehicles from Civics, Accords, Acurra and Pilots. We are very pleased with the Honda products. We are also very pleased with the service and the sale vehicles from Civics, Accords, Acurra and Pilots. We are very pleased with the Honda products. We are also very pleased with the service and the sales staff. We have returned to Jay Honda because of their outstanding sales employees and the ease of signing the paperwork. Everyone we have dealt with was more than willing to go the extra mile to ensure our experience was the best they could offer. In fact we contacted our previous sales associate Rob Logan because of his friendly no nonsense approach to our purchase. Because Rob was not available to help us on the day we were available, he provided us with an associate to help with our needs. Tony was very friendly. He listened to what we were saying and was able to close the deal on our new Pilot. Thank you Tony and Rob for making our experience one we will share with our friends and family. More

EXCELLENT experience from when you walk through the door!! Omar was helpful, knowledgeable, honest and friendly. He was not pushy or over the top. Thanks!! door!! Omar was helpful, knowledgeable, honest and friendly. He was not pushy or over the top. Thanks!! More

Truly amazing experience, would recommend Tony or Rob to anyone and will certainly continue to go to them myself. Couldn't have had a better experience, hands down. anyone and will certainly continue to go to them myself. Couldn't have had a better experience, hands down. More

I went to other Honda dealers in Cleveland, Ohio but no salesperson was patient enough to explain to me the features of a Honda Accord. I went to Jay Honda about two weeks prior and Mr. Jeffries explained salesperson was patient enough to explain to me the features of a Honda Accord. I went to Jay Honda about two weeks prior and Mr. Jeffries explained every option available to me when I was there. This made me comfortable to purchase the car from this dealership. He followed back up within a week and sent a letter to my home of resident. When I came back to Jay Honda on February 08, 2014, Mr. Jeffries took the time again to explain all options to either buy or lease the vehicle. Then he took me on another test drive and started my paper work. He is not a ordinary salesman just trying to sale a car but he has the best interest of the customer. This is what made me purchase the vehicle and I would recommend him to another person. More

I would highly recommend going to see Tony. From my initial email, to our concluding handshake of the deal, the process was smooth and he was honest with me. He is definitely a straight shooter in my b initial email, to our concluding handshake of the deal, the process was smooth and he was honest with me. He is definitely a straight shooter in my book. I would do business with them in the future. More

I leased a civic from Jesse 3 years ago and at that time really enjoyed working with him. Throughout the life of that lease he made himself available for questions and took little steps to ensure I felt va really enjoyed working with him. Throughout the life of that lease he made himself available for questions and took little steps to ensure I felt valued as a customer. Just prior to my lease term being up, I had the opportunity to attend some work related negotiation seminar/ workshops and I thought it would be a fun opportunity to put some of those new skills to practice outside the work walls. Jesse and his peers were such great sports and it all worked! They were more than willing to negotiate and I left very satisfied. I love my new Civic with the custom leather interior job and the new design is great! I could have only been happier if I walked out of there with a free car and a hot date ;)?I will definitely be referring friends and family to him! More

This is our second car from Jay Honda and our first experience was great (Dennis Jenkins), unfortunately though I cannot say this time was that good. Mr. Lee was nice, but I felt he was more concerned experience was great (Dennis Jenkins), unfortunately though I cannot say this time was that good. Mr. Lee was nice, but I felt he was more concerned about showing us his accomplishments rather then getting us a good deal. Then Xavier Pepple was kind enough to give me parenting advise while having me sign the loan. I think next time we will either go back to Mr. Jenkins or head out to mentor honda. More

Came in for a regular oil change and the wonderful service woman Melissa Bonfanti let me know that I should probly look into having my breaks serviced and some other regular maintenance that my last s service woman Melissa Bonfanti let me know that I should probly look into having my breaks serviced and some other regular maintenance that my last shop never suggested to me. I was more than happy to have them do these things as I was shocked that I was never notified before by my local shop that I USED to go to. Won't make that mistake again, I will be coming to Jay Honda for all my future needs. As for Melissa she was very helpful and extremely nice and went over the details of my bill and what things meant, also kept checking on me to make sure I was comfortable as I waited. Best service I have received from a service department in the last 15 years!! More