Jay Honda - Service Center

Great service, and very friendly. Catered to the customer. Knowledgeable about the options offered to me involving used cars. Helped me make the best car purchase that was suited for me. customer. Knowledgeable about the options offered to me involving used cars. Helped me make the best car purchase that was suited for me. More

Called 440 232 5005 and asked for replacement parts. Got Dave on the line and told him that you guys sent me the wrong part. I asked to reship the correct part to me? And include a return slip for the wron Dave on the line and told him that you guys sent me the wrong part. I asked to reship the correct part to me? And include a return slip for the wrong one? Dave said cant you drive out here and get it? I said this is your mistake and you need to correct it. He proceeded to tell me that he'll check Monday if they can have the part shipped. So now I have to wait all weekend to find out if you can even ship me the correct part. Very disappointed at how my phone call was handled. Then when he hung up he slammed the phone in my ear. As if it were my fault you guys made a mistake? Come on! I usually never fill these survey things but thought I'd let you know of my experience so you could correct it. Thank you! Matt Jamison 330 221 5337 More

Marc was extremely helpful. The work to my van was done in a timely manner and the quality was excellent. I would highly recommend Jay Honda to all of my friends and family. Everyone there is very profes in a timely manner and the quality was excellent. I would highly recommend Jay Honda to all of my friends and family. Everyone there is very professional and very outgoing. I had a wonderful experience. More

I brought my 16 year old son to Jay Honda this afternoon to have some wiper blades and a break light bulb replaced. We did not have an appointment but Pam Mayo went out of her way to accommodate us. She eve to have some wiper blades and a break light bulb replaced. We did not have an appointment but Pam Mayo went out of her way to accommodate us. She even taught my son how to replace the wiper blades. Excellent customer service and I will recommend your dealership. Thanks, Kevin Flynn More