Jay Honda - Service Center

Sandy made sure that the repair was thoroughly investigated and resolved. Tire repair was made. investigated and resolved. Tire repair was made. More

Marc was the best and thank you rob for sending me to him. Thank you him. Thank you More

I took my HRV in for service. I was able to get an appointment right away. I didn't have to wait long. I was able to get an appointment right away. I didn't have to wait long. More

HORRIBLE, UNPROFESSIONAL SERVICE TEAM REPS We have received HORRIBLE service from the service department at Jay Honda. The Reps had NO CLUE as to what they are doing, were RUDE, UNPROFESSIONAL We have received HORRIBLE service from the service department at Jay Honda. The Reps had NO CLUE as to what they are doing, were RUDE, UNPROFESSIONAL, and could not and would not assist. I sent my employee to pick up our vehicle after being called that it was ready, and he ended up having to spend more then 45 minutes at location to get the key, and that was only because he demanded to speak with a supervisor. After we picked up the vehicle it still had the SAME ISSUES that it came in with and when we contacted the service department to figure it out the rep literally started yelling and screaming profanities at my people. She also tried to sell us additional items that according to her "could possibly solve the problem", without ANY guarantee on the time, cost or whether the issue will be resolved even if we agreed to additional repairs. After a half hour argument we took the car back to them to REDO the work (reprogram the computer), and when they called us back the vehicle STILL HAD THE SAME issues. At that point after more arguing with the rep who would not give us the name of the supervisor, who advised us the She was the person in charge and there was not Anyone else to speak with in the whole Jay Honda Service department, we picked up the vehicle and took it to a different Honda Dealership and 3 hours later the vehicle was ready and done WITHOUT any other problems. Long story short, the Parts team is great, professional and knowledgeable The service team is RUDE, UNPROFESSIONAL, and has ABSOLUTELY ZERO clue on what they are doing. More

My experience at Jay Honda was EXCELLENT! The staff was polite, helpful, patient and professional. I'm GLAD I CHOOSE Jay Honda! I will definitely refer family and friends to JAY HONDA. Thank you for making polite, helpful, patient and professional. I'm GLAD I CHOOSE Jay Honda! I will definitely refer family and friends to JAY HONDA. Thank you for making this a great experience for me!! More

I will never buy a car from here again They acted like I will never buy a car from here again They acted like they were doing me a favor. I have gotten a least 6 cars from them. I have also sent my broth I will never buy a car from here again They acted like they were doing me a favor. I have gotten a least 6 cars from them. I have also sent my brother and he has taken his daughter. Just went today to the service department and even though I had a print out from the Honda website they still blamed the issue on the snow and radar!!! More

Very Helpful Service Representative! Just a Note to say Thank You to Gail Douglas for rectifying a problem created by a service technician. She & the Parts Department teamed up to fix my Just a Note to say Thank You to Gail Douglas for rectifying a problem created by a service technician. She & the Parts Department teamed up to fix my New Accord to the Satisfaction of ALL. Thanks Again Gail for your Dedication to Customer Service....5 Stars for Gail & Jay Honda...... Respectfully; Chuck Laux More

Their Service is Degraded to the Lowest Quality They started doing dirty job in the service and, most importantly, they think that the customers do not see it. I took my car for oil change the They started doing dirty job in the service and, most importantly, they think that the customers do not see it. I took my car for oil change there. They kept the old oil draining for 5-10 minutes only. (I have a "bad" habit to walk around and have seen what they are doing with my car.) Most of the time I was there, about an hour, the car was simply pulled to the parking lot, and they made me wait an hour long until they brought my paperwork, "as the oil change takes an hour". Furthermore, they weren't giving me the car key, motivating they had to bring the car from the carwash. Only after I strictly told them it is already one hour that the car was pulled to the parking lot, they found and gave me my key. So, basically they cheat the customers. They change oil maximum in 15-20 minutes, without following the old oil drain out procedure, and then keep a car about an hour in their parking lot, just for a customer to think it takes an hour for oil change. And they charge a pretty high price -about $49 for oil change only. I am asking myself: why do I have to pay such a big money for such a poor quality service? I can get that kind "quality" service at any other car shop, and for a lower price! Sorry, but very disappointed how they have worsen their service and will disconnect using their services. There are lot of car shops in the area that may be better, they may care care about the customer just to retain them. More

Thought they knew what they were doing I couldn't drive my son's car on the freeway, it shook so badly when I was bringing in for airbag recall work. I complained about the problem, and th I couldn't drive my son's car on the freeway, it shook so badly when I was bringing in for airbag recall work. I complained about the problem, and the garage we normally use is in Cleveland Heights. They convinced me to leave it for repairs, and I was impressed. I was offered a loaner to get home to Geauga County. When I returned to pick up the car, I paid a very high bill for new brakes, and replacing all 4 stabilizer links. The free loaner was built into the repair cost and then some. Driving home the car STILL shook and the vibrations scared me so I went directly to our trusted mechanic in Cleveland Heights. My husband picked me up on his way home from work, and we get a call the next morning. A broken motor mount is the problem and it is easily seen due to the way the motor tilted to one side. Apparently they never even opened the hood at Jay Honda. When I called to complain, I was told by the service manager that they don't need to open the hood to do the brakes, suspension work, or airbag recall. He blamed me for not telling them to, then the service writer for whatever reason and basically blew me off. I like our sales person but won't be back for repairs. The cost is Extremely High!! Coincidentally my husband's Toyota's stabilizer links needed to be replaced this week, we had our usual mechanic do the work. Rven assuming that the parts (both OEM) cost less, the difference in price was striking. Less time consuming, even though it is an older car and labor charges were less. MOST IMPORTANTLY, I am certain that the repair was done correctly and the diagnostic information was correct. I am not anticipating any further issues and I am confident that main is driving a safe vehicle. I am not worried after l leave the garage that unnoticed problems will put him at risk. More

Excellent staff On two visits to Jay Honda this week a young man named Johnny, he looks Hispanic a little, helped me with a dead battery jump one day and outprocessin On two visits to Jay Honda this week a young man named Johnny, he looks Hispanic a little, helped me with a dead battery jump one day and outprocessing after service two days later. This young man is very professional, polite and a great representative for this company. I commend him. And, I got what I needed done in a reasonable amount of time. I like thata. More