Jay Wolfe Acura

Great Sales Experience Jon Stout at Jay Wolfe was easy to work with. He was flexible in working with our schedule instead of pushing his own agenda on us. We never felt that Jon Stout at Jay Wolfe was easy to work with. He was flexible in working with our schedule instead of pushing his own agenda on us. We never felt that he pressured us to make a decision that wasn't in our best interest. The customer lounge with children's play area was much appreciated, gave our children something to do while we were discussing the sale. More

One of the better dealership experiences Overall good experience. There were initially disorganized when it came to tracking down the vehicle I wanted to look at. After insisting I wasn't i Overall good experience. There were initially disorganized when it came to tracking down the vehicle I wanted to look at. After insisting I wasn't interested in trying a newer model, they were able to retrieve the car out of the service department and get me into the one I wanted. I'm generally pretty critical of the whole dealership process, but they were able to exceed my expectations. More

B123 service Jordan was great. Couldn't have been better to work with. Best service advisor I've had there. Your prices seem too high though. Done Jordan was great. Couldn't have been better to work with. Best service advisor I've had there. Your prices seem too high though. Done More

Jon was great to work with. I love this dealership. Best dealership that I have experienced in 40 plus years of car buying. I always look forward to visiting this dealership for I love this dealership. Best dealership that I have experienced in 40 plus years of car buying. I always look forward to visiting this dealership for service and car buying. More

Excellent Great, quick A1 service on Tlx. Robert Beaver did excellent job getting me in and out with no hassle. Lounge area was great place to sit and work whi Great, quick A1 service on Tlx. Robert Beaver did excellent job getting me in and out with no hassle. Lounge area was great place to sit and work while I waited. More

Excellent Always great - Dusty is my favorite - third car purchased and serviced by your dealership over the past 11 years - I am a big fan of this dealership b Always great - Dusty is my favorite - third car purchased and serviced by your dealership over the past 11 years - I am a big fan of this dealership but the service department is why I return and why I will purchase a 4 th vehicle here More

My Service Experience Customer service and customer loyalty is obviously paramount at Acura. From driving the car into Robert and the warm greeting chalked with lots of hel Customer service and customer loyalty is obviously paramount at Acura. From driving the car into Robert and the warm greeting chalked with lots of helpful information about our car and the one we're looking for... One word EXCELLENCE. Waiting for the car to be serviced was even a delight because of Kyle and his team. Kyle remembered what we liked from our last visit!!! Wow! We felt so special. Can't wait for the next oil change.. neither can the kids. LOL! Thank you for having such a fantastic team. More

Safety Inspection I went in early for a safety inspection, without an appointment. Dusty Hancock greeted me; he was very welcoming and nice. Inside, Kyle Boyd-Seward in I went in early for a safety inspection, without an appointment. Dusty Hancock greeted me; he was very welcoming and nice. Inside, Kyle Boyd-Seward in concierge was also super! Friendly and had coffee ready first thing in the morning. The service center at Jay Wolfe Acura is the best, and I actually look forward to the visits. You all make a customer spoiled and I wouldn't want to deal with any other place! In and out of there in about 30 minutes too, so thank you! More

I got lost in the shuffle It started well with a kind and timely check in, estimate of cost to me and explanation of what needed to be done. I was told 1 to 1 1/2 hrs. At about It started well with a kind and timely check in, estimate of cost to me and explanation of what needed to be done. I was told 1 to 1 1/2 hrs. At about 1 hr 10 min they came out and told me they were almost done and as soon as it was washed I'd be ready to go. I waited another 45 min not hearing anything. I proceeded to go out into the service area to check in on progress. My agent was at his desk and I asked...it caught him a little off guard and looked around, only to find two sets of keys on his desk .....one was mine. He said they must've just brought them in. In his haste to check me out he mis calculated my amount due two different times, both times me telling him that didn't match the amount shown me prior to taking my car. He finally got it right and I left 2 hrs 15 min after I arrived. It started well...but came off the rails toward the end. I had rescheduled due to flooding at the dealership that happened earlier in the week...and it just might have been bad timing...but I was fairly aggregated by the time I left. I have always had a good experience there, so I am willing to say this was unusual....but still cost me time I didn't have....and was aggregating.... More

Oil Change and Tire Rotation The customer service agent was polite, helpful and willing to answer questions. Service was prompt. The shuttle driver, Josh, was a joy to meet. Very The customer service agent was polite, helpful and willing to answer questions. Service was prompt. The shuttle driver, Josh, was a joy to meet. Very conversatory and friendly. A great experience-very customer focused! More