Jay Wolfe Acura

Good experience My car was serviced on time. Came back clean. Great waiting room service. Jordan did a great job of explaining everything and making it easy. My car was serviced on time. Came back clean. Great waiting room service. Jordan did a great job of explaining everything and making it easy. More

No stress Easy and quick in and out. Love the lounge facilities. . My service advisor kept me informed of issue found with my vehicle and had it ready to go in Easy and quick in and out. Love the lounge facilities. . My service advisor kept me informed of issue found with my vehicle and had it ready to go in the time estimated. I also shopped for a new RDX while there and upgraded to a 2017. So, I went in for service on my 2011 RDX and now have a great replacement. More

Service Visit Brought car in for simple service. Second time I have worked with Jordon Mehalic. I feel he is one of the finest service adviser I have worked with Brought car in for simple service. Second time I have worked with Jordon Mehalic. I feel he is one of the finest service adviser I have worked with over the years. That includes four Acura service departments. Jordan is easy to work with, knowledgeable and thorough. More

They put the customer in "customer service." I have purchased two cars from Jay Wolfe Acura. This dealership is exceptional. They have obviously spent a lot of time listening to what their custom I have purchased two cars from Jay Wolfe Acura. This dealership is exceptional. They have obviously spent a lot of time listening to what their customers want. Every single step of the customer's experience has been thought through – from arranging the service appointment, to pulling into the service bay, to the waiting lounge. For example, at the appointment you're asked if there is a specific service advisor you like to work with, and they schedule you with him/her. When you pull in, they know who you are. (My preferred service advisor, Dusty Hancock, is exceptional. Having that continuity from appointment to appointment really helps make sure things are done right and easily.) You're personally walked to the lounge and handed off to the cafe barista for complimentary drinks and food – or given a loaner vehicle if the service appointment goes beyond minimal time. And when your car is ready, there's no blaring speaker announcing your name. The service advisor comes and finds you to let you know. Every step is personal and professional. The quality of the work has also been good, and the dealership has been very good about explaining work needed. This dealership really does make a big difference in a customer's experience. More

Fantastic Service Dept & Waitting Area ! I have been buying cars for a long time (I'm 67 years old) and this is the BEST Car Service Dept ever! Jordan, our advisor, was polite, professional I have been buying cars for a long time (I'm 67 years old) and this is the BEST Car Service Dept ever! Jordan, our advisor, was polite, professional & technically astute. He explained upfront, what was involved. He met his commitments & my expectations. The workmanship was high quality & there were no issues afterward. Also, Don't forget the watting area. It is First Class lounge with TV, food & refreshments. The waitress is there to take care of you, and she does it quickly & with a smile! If you need car repairs, or just an oil change, Jay Wolf Acura should be on the top of your list! Peter B. More

By far the best dealership in Kansas City I've always had a good experience with Jay Wolfe. Whether it's leasing a new vehicle or coming in to get my vehicle serviced; they always go above and I've always had a good experience with Jay Wolfe. Whether it's leasing a new vehicle or coming in to get my vehicle serviced; they always go above and beyond. More

Excellent Service Center My car's oil was changed, given a multi-point inspection, vacuumed, and washed all for free. I did pay a fee to have the tires rotated, but it wasn't My car's oil was changed, given a multi-point inspection, vacuumed, and washed all for free. I did pay a fee to have the tires rotated, but it wasn't outrageous. All of this while my kids and I consumed lots of free snacks and drinks. I honestly look forward to having my car serviced at Jay Wolfe Acura! More

Friendly knowledgeable people Dillon was very nice and answered my questions. He made me (a woman) feel comfortable, never pressured me. Also you gentleman in the cafe that you hav Dillon was very nice and answered my questions. He made me (a woman) feel comfortable, never pressured me. Also you gentleman in the cafe that you have was very nice (sorry I can't remember his name). More

Oil change service tech was very nice and so was the waiting area, however waiting 1 1/2 hours for an oil change is excessive...I made an appointment online for service tech was very nice and so was the waiting area, however waiting 1 1/2 hours for an oil change is excessive...I made an appointment online for a Monday at noon and arrived 5 til and still had to wait over an hour....What is the point of making an appointment if it doesn't get you in any sooner? More

Acura Service May 23, 2017 Everyone was very friendly and helpful. The service was fast - I needed to be out of there at a specific time and I was. My Acura was so nice and c Everyone was very friendly and helpful. The service was fast - I needed to be out of there at a specific time and I was. My Acura was so nice and clean when I left! More