Jay Wolfe Acura

This was quite possibly the worst service visit I have This was quite possibly the worst service visit I have ever had at an automotive dealership. The condensed version is…. We made an appointment 2 wee This was quite possibly the worst service visit I have ever had at an automotive dealership. The condensed version is…. We made an appointment 2 weeks prior for AC & maintenance on our 2017 RDX that was purchased & serviced here. From the second my wife met Larry it went downhill. Larry (without looking at VIN) immediately quoted diagnosis fee indicating it’s not a warrantable repair…. After seeing the vehicle is indeed under 4/50, the tune changed just a bit. 2 hours later I get a call saying I need a new AC condenser due to a rock hitting it & guess what…. NOT warranty, how coincidental. I asked for pictures of the damage…. Larry is confused at this request & needless to say, I never received any pictures. I called the service manager, Brian the next day to follow & left a voicemail…. Call was never returned. Sooooo Tuesday 09/07 I show up at 7:00 am to look at the vehicle personally…. The service manager Brian, myself & the technician all look at the vehicle on a lift together….. there is NO damage seen on the condenser, only a wet/oily area on the left seem. I asked where’s the damage to the tech? He says…. “Well, it might be behind the power steering cooler”. We all agree to remove the condenser from the vehicle to see this elusive damage…. I get a call/pictures a couple hours later with a BIG hole right behind where the power steering cooler sits….. SO magically a rock went around the power steering cooler & through the condenser on the backside. No, that didn’t happen, by a long shot! This hole was added after the condenser was removed, the ac was still working, just not 100%. With a hole the size of what was showed, it absolutely would have zero refrigerant left at all! It’s hard to win a game the house has all the rules to. I just said to fix it & call me when it’s done, as I’m over a barrel at this point. I pick the car up the next day, ac is cold…. Oil change message still says 20%. Called Larry to find out if oil was changed or not. In normal Larry style, no call back. Edit: oil still dirty & NOT changed…. Paid for it though. Terrible visit, won’t be back, won’t buy next RDX here. Thieves really. More

Norm did a great job! We enjoyed the experience and the car a great deal. We plan to return again to buy another Acura! The end. car a great deal. We plan to return again to buy another Acura! The end. More

I worked with Norm Dean to find the perfect vehicle at the right price. He was diligent in making sure I understood all the features. I felt I was treated fair on my trade-in and by the finance department the right price. He was diligent in making sure I understood all the features. I felt I was treated fair on my trade-in and by the finance department. Two weeks after buying my car, I ran over a nail. The tire was ruined, but John McLaughlin in the service department took excellent care of me. I was impressed by the efficiency of this department. Overall I am totally happy with my experience and highly recommend Jay Wolfe Acra. More

Just purchased a 2021 Acura. Its a great vehicle. The service was not conducted in a professional manner and their level of expertise was lacking in the Acura fleet. Additionally, they were not transpare service was not conducted in a professional manner and their level of expertise was lacking in the Acura fleet. Additionally, they were not transparent and borderline deceitful in the their description of the services they would provide. Would recommend staying clear of the dealership in the KS Metro Area More

Norm and the rest of the staff made the process of buying our vehicle smooth and comfortable. We never felt pressured to buy anything and Norm took the time to help us find something we really appreciate. our vehicle smooth and comfortable. We never felt pressured to buy anything and Norm took the time to help us find something we really appreciate. More

It was great service and we found a vehicle we loved. Norm Dean was fantastic to work with and treated us very well. We were able to test drive multiple vehicles and he located the perfect match for us. Norm Dean was fantastic to work with and treated us very well. We were able to test drive multiple vehicles and he located the perfect match for us. More

My new RLX is great. The whole process of working with James Carpenter at Jay Wolfe Acura was very easy. I appreciated the no pressure approach and how easy it was to work with him and the finance guy as James Carpenter at Jay Wolfe Acura was very easy. I appreciated the no pressure approach and how easy it was to work with him and the finance guy as well. More

I had been wanting an Acura TLX for a while now. Norm was my salesperson and provided a great experience for me from beginning to end! my salesperson and provided a great experience for me from beginning to end! More

First I’d like to preface by saying we had a wonderful experience purchasing a vehicle 6 years ago that we decided to come back when we wanted to upgrade. We went in 1.5 mths ago after we saw a vehicle we experience purchasing a vehicle 6 years ago that we decided to come back when we wanted to upgrade. We went in 1.5 mths ago after we saw a vehicle we were interested in. The sales woman was very helpful and they were willing to fix some minor issues with the vehicle. We put a deposit down and waited for the issues to be fixed which was a few days later. The whole process the evening was quick and easy and we thought everything went well. That’s when we found out it didn’t. They never put our deposit towards the point of sale nor refunded us for the $500 deposit. It took MULTIPLE calls to finally get it refunded. Then we received the title work as well as the sales tax check. We were told it would be 4 days but took over two weeks (not too worried about that). However we were also supposed to get a refund from the unused gap insurance from our previous vehicle. The finance guy said it would be included as that is their policy. It is not shown on the receipt. I tried calling and left a message. Never received a call back and just called AGAIN and left another message two weeks later. Still waiting on a response. Also my husband was asked to provide customer feedback and provided an 7/10 review stating the whole deposit issue. He received a call asking for him to change his review to 10/10 and they sent us some photo session to make up for it. He did not as it was an honest review as is this one. I truly hope no one else has issues like this and have a better experience. Our next vehicle will not be purchased here! More

I had wanted an Acura for a very long time and constantly stalked the Jay Wolfe website. I finally took the plunge and emailed Emily who was very prompt and helpful with answering my questions on the RDX mo stalked the Jay Wolfe website. I finally took the plunge and emailed Emily who was very prompt and helpful with answering my questions on the RDX models I was looking at online. When I finally came in to the dealership, Norm was very pleasant, knowledgeable and fair with the amount offered for my trade in. I really appreciate the hassle-free negotiation and I never felt pressured. When I came back on Monday to sign and pick up the car, everything was ready for me and working with Jeff in finance was a breeze. No pressure there as well. I was in and out with my new RDX in about an hour. Easiest car transaction I’ve ever had and I love my new RDX. Thank you! You’ve earned my future business. More