Jay Wolfe Acura

Used car salesmen have a bad reputation for a resaon: Went in to Jay Wolfe Acura on a Monday to view a vehicle I had seen online. After reviewing the vehicle, Jimmy Carpenter asked for a $500 deposit to Went in to Jay Wolfe Acura on a Monday to view a vehicle I had seen online. After reviewing the vehicle, Jimmy Carpenter asked for a $500 deposit to hold the vehicle. Handed him my debit card and said okay. I put the $500 deposit on it. Wednesday came around and I'd decided to go in a different direction - called Jimmy to ask for the deposit back. He came back with another price that surprised me, so I agreed to the purchase. Jimmy then faxed over the paperwork to my lender. Lender came back with a further request to write the invoice a particular way. Thursday morning, Jimmy faxed back over a 2nd corrected invoice to my lender. What took place over the next 30 hours was unfortunate. In contacting my lender that Thursday, they said they just needed a signed document back from Jay Wolfe Acura and they would FedEx the funds to the dealership. Contacted Jimmy and he said the lender needed to straighten something out. Somebody wasn't telling the truth. Friday morning I called Jimmy to get this straightened out. Before he was super responsive. And now? Nothing. Go in Friday afternoon, figuring I'm just going to help straighten this out and . . . remember that request for the $500? Guess what?! It had been accepted! (Though the refund request was made on Wednesday - and the $500 came directly out of my checking account immediately on Monday - and was not refunded until the next Tuesday!) Straight face. That's what Jimmy told me. I mean, you figure faxing not 1 but 2 offers to my lender would make a deal. Oh, and nevermind that the price online was $29,000 on Monday but was now $29,900 on Friday. And, well, golly jee-willickers but, um, someone else now has $500 down on it? Serious. Sceevy as all get out. As he tells me this, Jimmy wants to show me another vehicle. Then Saturday morning, Jimmy tells me, hey, there was a problem with your lender - not our fault. Well, which was it? The $500 deposit that was worthless in Jay Wolfe Acura's eyes or a problem with my lender? Can't be the lender. I'm now driving an RDX I got somewhere else. A place where they stick to their deals. I figured Acura was a good name to go with. I still think it is. But Jay Wolfe Acura is not. I write this primarily because I wish I'd read it before I went to that place. More

This was by far the BEST car buying experience we have ever had. Jimmy was professional, friendly, knowledgeable & really made us feel comfortable to ask questions & learn about the car. The service we re ever had. Jimmy was professional, friendly, knowledgeable & really made us feel comfortable to ask questions & learn about the car. The service we received was top notch & we will be back to see Jimmy in the future. More

My entire experience with JayWolfeAcura was fantastic. My My entire experience with JayWolfeAcura was fantastic. My father and I were treated like gold throughout the entire sales process. I feel I got an am My entire experience with JayWolfeAcura was fantastic. My father and I were treated like gold throughout the entire sales process. I feel I got an amazing value for the car I bought and an perhaps an even better deal for my lease trade-in. We first met with Jimmy to test drive another used car. He has awesome knowledge and expertise when it comes to the Acura brand and customer service. I also met with Denny V. when I considered purchasing a new car. Denny was also extremely professional and helped confirm that I was going to buy from JayWolfe. When it came to actually purchasing my Certified Preowned ILX, Jimmy made the entire process seamless and fun. I look forward to getting my maintenance done at this dealership as the facilities are modern and the staff is friendly and professional. If you're looking to get out of your old car and into an Acura; this dealership and particular salesmen are the way to go. Trust me, I did plenty of cross-shopping and research during my buying process. Thanks Jimmy! Sincerely, -Zia U. More

Top notch service every time I buy a car there. This is our 3rd Acura purchase from Jay Wolfe. Wouldn't go anywhere else! Thanks. our 3rd Acura purchase from Jay Wolfe. Wouldn't go anywhere else! Thanks. More

We were caught in bad situation when the transmission on the 2000 Acura I was driving went out. Rather than taking advantage of the situation, Derek was patient and supportive and guided us through the purc the 2000 Acura I was driving went out. Rather than taking advantage of the situation, Derek was patient and supportive and guided us through the purchase of an Acura TSX, a model we had admired in the past. The process was as painless as possible and now that I'm past being angry about losing my beloved 2000 Acura, I'm enjoying the new car. Derek's crash course on how to use the technology was very helpful because I haven't been able to take the time to study up on it. More

I was in the market for a larger SUV and after considering many dealerships of all different makes and models I decided to purchase my first Acura. I was impressed by the friendliness of the staf considering many dealerships of all different makes and models I decided to purchase my first Acura. I was impressed by the friendliness of the staff and the gorgeous facility. I worked with Courtney and her passion and knowledge of the product made a real impact in my decision. She presented herself in a professional and courteous manner without being unapproachable. She was friendly and always had a smile on her face. She even gave my daughter a present! It also didn't hurt that Jay Wolfe gave us a fantastic price with some extra goodies. The overall experience was nothing short of phenomenal. I will be purchasing many more Acura's from Jay Wolfe and will be referring all my friends and family to go experience Jay Wolfe for themselves. More

We have bought several cars from Tom over the years. He has always been terrific to work with and he is a great representative for both Jay Wolfe and Acura. I would not consider working with anyone other has always been terrific to work with and he is a great representative for both Jay Wolfe and Acura. I would not consider working with anyone other than Tom and Jay Wolfe. Tom is honest and thorough and just a true professional. More

Jimmy was extremely helpful, professional and kind throughout my buying experience. I will absolutely refer my friends and family to him and Jay Wolfe Acura. throughout my buying experience. I will absolutely refer my friends and family to him and Jay Wolfe Acura. More

I have never seen a dealership that has so many amenities to ensure customer satisfaction. I honestly almost walked away from my purchase due to the 75% decrease in the offer on my trade in as opposed to th to ensure customer satisfaction. I honestly almost walked away from my purchase due to the 75% decrease in the offer on my trade in as opposed to the cash offer that I had from CarMax. The finance employee that was helping me out dropped my interest down and the price of the 4 year warranty significantly to make up for the difference in trade in allowance and I was very surprised at his attempt to rectify the situation. All in all, I am very happy with my vehicle. More

When you purchase the vehicle, they seem great. Their true colors are shown when its time to service. I bought a car from them last year. Due to tuition fee rise, I took it back to them to see if they wo true colors are shown when its time to service. I bought a car from them last year. Due to tuition fee rise, I took it back to them to see if they would buy it. Of course, they quotes something way lower then average trade (I am the second owner, clean carfax, low miles). FIne, I can live with that, they are a dealer after all. I told them I will see if I can find a person to buy it and come back. A week later, I emailed them about their offer...BAMN... $500 less without even looking at the car again? Why? Because I mentioned I needed the money bad to pay fees? Thanks for nothing Jaywolfe More