
Jay Wolfe Acura
Kansas City, MO

Filter Reviews by Keyword
By Type
Showing 2,308 reviews
Will rip you off if they have chance. Recently purchased a 2009 Acura MDX. Was told car was in great shape but when I took home the same day after buying realized that some of the doors di Recently purchased a 2009 Acura MDX. Was told car was in great shape but when I took home the same day after buying realized that some of the doors didn't lock properly, blue tooth didn't work and there were a few other electrical problems. Brought car into the service department and they told there was $2,000 worth of electrical problems with car not covered by warranty. Awful customer service, had to call many times and visit the store twice until they agreed to pay for some of the problems. Ended up paying $500 extra to fix the electrical problems on the car they just sold me. Wouldn't recommend buying from here because they will rip you off if they have the chance. More
Dusty is a rockstar. Running on a tight schedule, Dusty made it happen so I could get in and out and always looks out for me and the maintenance of my vehicle without comp Running on a tight schedule, Dusty made it happen so I could get in and out and always looks out for me and the maintenance of my vehicle without compromising my wallet. I never worry about being taken advantage of with him. Thank you Dusty! More
Routine maintenance Quick service and helpful information about upcoming maintenance issues. My service advisor, Jack, was very through in his explanations. I had a tasty Quick service and helpful information about upcoming maintenance issues. My service advisor, Jack, was very through in his explanations. I had a tasty breakfast in the lounge too. More
Excellent set David was very knowledgeable about the issues I was having and helpful to find a solution. Would like to have him as my service advisor again David was very knowledgeable about the issues I was having and helpful to find a solution. Would like to have him as my service advisor again More
Purchase 2019 RDX Good product knowledge. Courteous and helpful. Could have bought a 2019 immediately at a different dealership but ordered one through Jay Wolfe becau Good product knowledge. Courteous and helpful. Could have bought a 2019 immediately at a different dealership but ordered one through Jay Wolfe because of Danny Martin and Gretchen Jammiggeh. They both spent a lot of time with us helping us make a decision without pushing it. We are pleased with the vehicle and the customer service was very good. More
Great service The service was efficient, and my wait was not long at all. The staff is friendly and professional! The lounge is so comfortable, and the candy is a n The service was efficient, and my wait was not long at all. The staff is friendly and professional! The lounge is so comfortable, and the candy is a nice touch. More
Great service people but one issue I brought my TL in for a B1 maintenance service and specially said my windshield wiper blades were bad and needed replacing. Jack did inform me that w I brought my TL in for a B1 maintenance service and specially said my windshield wiper blades were bad and needed replacing. Jack did inform me that was part of the B service. I left Jay wold and later in the day needed to use the wipers and found the blades had not been replaced. Had to bring the car back in which they were replaced. While understand mistakes being made, it does make me wonder if all the service items that I cannot readily see were actually done. Brad More
Very good experience The entire team - and particularly Chris & Jimmy were extremely professional and courteous, and very eager to make an agreeable arrangement. Would def The entire team - and particularly Chris & Jimmy were extremely professional and courteous, and very eager to make an agreeable arrangement. Would definitely recommend J Wolfe to others! More
Awesome breakfast while waiting I ate an awesome breakfast while waiting for my oil change. In one hour my car was ready. I'm already looking forward to my next visit. I ate an awesome breakfast while waiting for my oil change. In one hour my car was ready. I'm already looking forward to my next visit. More
Luxurious, Clean and efficient Jay Wolfe's service depart is super easy to book your appointment online. i appreciate the accuracy of their reservation system, so they are not over Jay Wolfe's service depart is super easy to book your appointment online. i appreciate the accuracy of their reservation system, so they are not over booked. the do a great job of explaining what the recommended services are and helping me decide which ones are right for me. the snack bar is awesome, and the waiting area with wifi, tv, etc, is extremely comfortable. i actually look forward to spending time there. I fear the service prices are not the best i could get but for the convenience of having it all recorded in one location and the overall experience, it is worth it to pay a bit more. More