Jay Wolfe Acura

Awesome,better than I expected They let the car sell itself, they just explain everything that the vehicles offer, plus the service you can expect once you become part of the Acura They let the car sell itself, they just explain everything that the vehicles offer, plus the service you can expect once you become part of the Acura Family More

Alternator replacement The Electric System Check warning came on the day before. It was still on the next day, and, then the battery light came on. I stopped at the neares The Electric System Check warning came on the day before. It was still on the next day, and, then the battery light came on. I stopped at the nearest car repair place (a Firestone Center) and they advised it could be the battery or the alternator but they couldn't look at it till next day so I'd have to leave the car. They could arrange a rental car for me. I said I'd prefer to take it to Jay Wolf. He said it would cost me more and he could provide a better warranty. I said I'd prefer Jay Wolf and he said good luck getting there and gave me the phone number for a towing company. I cautiously drove the 10 miles to Jay Worlf Acura with the air conditioning turned off in 95 degree heat. The car started stalling as I got near and died just as I drove into the service bay... but I got immediate attention and service. No one except Jay Wolf mechanics have ever touched this car. I don't like paying more, but I trust the work will be done right. I was offered a loaner car but when they said it would take about an hour and a half and they'd get on it right away, I chose to wait -- in the lovely waiting room with a delicious snack. They finished on time, did a complete multipoint vehicle check and washed and vacuumed the car. I was soon on my way -- with the air conditioner turned on! More

Car service and checked over I like how you check over the whole car. Explain what you have found and give me time to think about it. I’m not totally sure why you recommend a brak I like how you check over the whole car. Explain what you have found and give me time to think about it. I’m not totally sure why you recommend a brake flush? Would like that explained to me at some point. More

Standard service and new tires Everything was very satisfactory and timely. I waited for the work to be done and was out in 2 hours.less than two hours. The staff are courteous an Everything was very satisfactory and timely. I waited for the work to be done and was out in 2 hours.less than two hours. The staff are courteous and professional. More

This is how a dealership should be run After having bought two cars from Jay Wolfe Acura and having both serviced by them over the years, I would have a hard time buying a car from a differ After having bought two cars from Jay Wolfe Acura and having both serviced by them over the years, I would have a hard time buying a car from a different dealership. They've thought through every single detail of the customer experience – setting up appointments, to how I'm greeted when I pull up to the service bay, to the waiting room experience, to getting a loaner while my car is being serviced. My service advisor is Dusty Hancock. The fact that there is this continuity of a relationship with a single advisor is so valuable. I trust him to put my best interests at heart. He explains any work that needs to be done, never tries to sell me on something I don't need (quite the opposite), and communicates well about timeline, work completion, etc. After being with this dealership for several years, it would be very hard for me to buy a car from someplace else. More

Oil change Staff was very friendly and helpful! First time at this Acura location and it was very clean. Their waiting room is very accomadating, plenty of snack Staff was very friendly and helpful! First time at this Acura location and it was very clean. Their waiting room is very accomadating, plenty of snacks and entertainment for all ages. Would recommend to a friend More

Routine maintanence Basic routine oil change was, as usual, on time, quick, and professional. Jordan Mehalic is extremely knowledgeable and personable, He suggested some Basic routine oil change was, as usual, on time, quick, and professional. Jordan Mehalic is extremely knowledgeable and personable, He suggested some items we probably need to attend to at the next appointment. Enjoyable experience overall. (The breakfast burritos are awesome!) Thanks. Paul More

Good experience Explained what was going to be done and the cost up front. Car service was done early and everything they did was explained again at pick up Explained what was going to be done and the cost up front. Car service was done early and everything they did was explained again at pick up More

My Response Exceptional service; I have been a customer since 2009 and have always have had attentive, personalized, and quality service. Dusty has been my s Exceptional service; I have been a customer since 2009 and have always have had attentive, personalized, and quality service. Dusty has been my service rep for several years and has done an outstanding job; honest, accessible and responsive. More

Friendly and Professional My car purchase experience was by far the smoothest I’ve ever encountered. The facility was amazing. Nick was friendly, knowledgeable, and made the en My car purchase experience was by far the smoothest I’ve ever encountered. The facility was amazing. Nick was friendly, knowledgeable, and made the entire process simple. Josh did a great job breaking down the financials in a clear, straightforward manner. I have no complaints and look forward to continuing to do business with Jay Wolf Acura. More