Jay Wolfe Acura

Questionable I have been participating in the oil consumption test with my 2012 MDX. I have had to add oil between oil changes so I know something is amiss. The I have been participating in the oil consumption test with my 2012 MDX. I have had to add oil between oil changes so I know something is amiss. The first time I reported the problem (when I was getting a regular oil change) the service tech reported that nothing was leaking so they recommended starting the oil consumption test. I declined at that time. A few weeks later, I received a letter from Acura saying that excess oil consumption was in fact a problem in some vehicles. I decided to proceed with the test which consists of three visits (every 1000 miles). At the initial visit, they changed the oil (it was due) and reported that it was 1.5 quarts low. The service tech also reported that my seals were leaking. I questioned that to the person who followed up with me the next day because just a few weeks earlier, nothing was leaking. She stated that she would talk to a manager and have them call me but I never heard from anyone. 1st official test - I went in 1,000 miles later and was told that it was 1.5 quarts low again. 2nd test - 1,000 miles later, it was not low at all. The final check-up, 1,000 miles later, it was not low at all either. I am skeptical that the test was done correctly. The numbers just did not seem to be consistent. At the beginning of the process, I was told that my timing belt needs to be replaced and that if my vehicle did not pass the test, they would do it for "$X.XX". They also told me that they would change the oil seals for "$X.XX" at the same time. I can't help but wonder if when they didn't think I would let them do these services, that affected the test. I certainly hope that is not the case but I have little trust in what they tell me is wrong with my vehicle. More

Great service as usual I really appreciate the service I receive when I go to Jay Wolfe Acura. I feel like they value my time and work very hard to make sure I have a great I really appreciate the service I receive when I go to Jay Wolfe Acura. I feel like they value my time and work very hard to make sure I have a great experience. More

Nice Dealership Jay Wolfe Acura is a very nice dealership with friendly workers. I worked with Gretchen Jammiggeh and Jim Mattson, and they are both very communicativ Jay Wolfe Acura is a very nice dealership with friendly workers. I worked with Gretchen Jammiggeh and Jim Mattson, and they are both very communicative and patient. More

Too Long I was told my car would be ready @12:30. Finally went out to the service center to ask about my car @1:30. It's not that the service took longer than I was told my car would be ready @12:30. Finally went out to the service center to ask about my car @1:30. It's not that the service took longer than expected that upset me, it was that no one came to let me know that it was taking longer. My time is valuable, I find the disregard insulting. More

Purchase new car Jay Wolfe and Jimmy Carpenter made purchasing easy and were great to do business with. I got the car I wanted and couldn’t be happier. Jay Wolfe and Jimmy Carpenter made purchasing easy and were great to do business with. I got the car I wanted and couldn’t be happier. More

Great experience overall I bought a 2019 demonstrator RDX from Jay Wolfe Acura and had a great experience. Norm Dean worked with me on getting a fair deal for my trade-in and I bought a 2019 demonstrator RDX from Jay Wolfe Acura and had a great experience. Norm Dean worked with me on getting a fair deal for my trade-in and we left happy! The service department is fantastic and the full-service lounge is amazing. I would recommend Jay Wolfe to anyone looking to buy a new or used car. More

Great Automobile Purchase Experience I have purchased many automobiles in the past 50+ years and Drew Hughes provided and excellent presentation of the Acura RDX for me. We had Leased and I have purchased many automobiles in the past 50+ years and Drew Hughes provided and excellent presentation of the Acura RDX for me. We had Leased and RL and TLS as Company Cars many years ago and the experience at Jay Wolfe was second to none. I needed to replace a Ford Escape I had driven the past 5 years with 127K miles on it. My stop at Jay Wolfe to see the new Acura models proved to be my last stop. I looked at their Certified Acuras and weighed the savings as opposed to all the new Safety Features offered on the 2019 models. Drew was very helpful providing me prices for different choices I was to make; Buy or Lease a 2019. I elected to Lease a new RDX-what a great road car. Drew introduced us to several people we will interface with while we enjoy the new Acura. I would advise Jay Wolfe Acura and Drew Hughes to anyone in the market for a new car. More

Great Service Very pleased with the professional and efficient service done on my Acura. Work was completed timely and within the initial quoted dollar amount. Wi Very pleased with the professional and efficient service done on my Acura. Work was completed timely and within the initial quoted dollar amount. Will definitely return for service in the future. More

Great experience all-around First time visit to Jay Wolfe. Facility is top-notch, and the lounge area was awesome. I worked with Austin. He was very helpful, quick, and provided First time visit to Jay Wolfe. Facility is top-notch, and the lounge area was awesome. I worked with Austin. He was very helpful, quick, and provided advice. I will be returning the next time needed. More