Jay Wolfe Acura of Overland Park

Great service experience in Hendricks Acura Went there on Saturday, Lara is pretty kind, she gave me a tour to waiting space since I am not familiar to the place. There wasn’t any prepaid mainte Went there on Saturday, Lara is pretty kind, she gave me a tour to waiting space since I am not familiar to the place. There wasn’t any prepaid maintenance plan customer before, so they seemed to have a little trouble to log this situation in system, but still helped me do the service first after confirmed my info. Very efficient dealership, and very friendly staffs there! More

Knowledgeable, responsive sales staff. Dave Black and Monty Lala were respectful, knowledgeable and flexible. They actively listened to my needs/desires and accommodated them as they could. Dave Black and Monty Lala were respectful, knowledgeable and flexible. They actively listened to my needs/desires and accommodated them as they could. I am a sstisfied customer so far. More

Standard service Excellent customer service has me coming back time and time again! Prices aren’t the greatest, but it’s well worth it to me having the peace of mind m Excellent customer service has me coming back time and time again! Prices aren’t the greatest, but it’s well worth it to me having the peace of mind my car is in good hands. More

Great service through the entire process. Everyone on the entire staff was a pleasure to work with. Even after the sale they stayed in touch to be sure I was satisfied. Thank you! Everyone on the entire staff was a pleasure to work with. Even after the sale they stayed in touch to be sure I was satisfied. Thank you! More

No haggling policy is great... But there's a small catch. We really liked Melissa, our sales representative. She answered all our questions and was very conscientious and helpful throughout the process. She We really liked Melissa, our sales representative. She answered all our questions and was very conscientious and helpful throughout the process. She even spotted something she didn't like from the detailing process and took the car back to the detail shop for a final cleanup while we were doing our paperwork. Trinidad did our paperwork and he, too, was great to deal with. They have a paperless system with a large touch-pad and stylus on the desktop for all the signing and initialing you have to do (which is a LOT - even for a cash, no trade-in deal like ours). I'm sure the system would freak out non-technical buyers, but I'm an I.T. guy and I loved it. I got my copies of all the paperwork on a complimentary 64G thumb drive... Good thing... otherwise I'd have needed a 2-wheeler to get all the physical paper out to the car at the end of the process. :) This is a high volume dealership chain (which is why the prices are so good) - but they've obviously had all kinds of crazies (or maybe just semi-crazies) make legal trouble for them in the past. As a result, they have instituted every "lawyer-ly" means they can think of to protect themselves. No doing business on a "handshake and I'll write you a check" here. I guess you don't sign or initial the toilet paper, but you do have to put your John Hancock on almost everything else! I'm from a small town and I found this part of the process off-putting. Others might feel differently. The dealership has a no negotiation policy on price, which I actually loved. According to all the online research I did on the car and on other, similar vehicles in the area, we got a great deal on a good, solid Buick Enclave. The most negative, "stereotypical car dealer" kind of thing (and really the only one) I encountered was the so-called "Dealer Documentary Fee" or "Administrative Service Fee" depending on what paperwork you're looking at. I think this is nothing more than a hidden extra $700 in profit for the dealership... and one of the employees, apologetically, admitted as much to us in person. It makes their "advertised price" look less and I think it's a misleading and unprofessional way to do business. What I think makes it "misleading or unprofessional" is how well hidden the fee's amount is on ANY online documentation prior to purchase. It's there, but I challenge you to go find it on their web site. You won't find the amount in any AutoTrader information that I saw... which is precisely the point. Had this fee been disclosed more prominently prior to the start of my in-person visit to the dealership, you could probably remove either "misleading" or "unprofessional" from my opinion of the practice... take your pick on which one. :) I want to re-emphasize, it's the practice - which comes from "corporate" - that I take issue with... not the people at this particular dealership. They were great. But I'd love to check belt and shoe color at the next Hendrick corporate Board of Director's meeting. :) After venting a little about the "well tucked away" fee (I won't say hidden) - I will say that on balance, given expectations, I would do business with these folks again. My experience wasn't perfect, but the things that made it imperfect weren't things under the local team's control. The local team, top to bottom, treated us well and gave us a fair deal. More

Great service. Super easy. Free Uber. This was my first time at this dealership for car service. I had a great experience. Everyone was super nice and I didn’t feel pressure to pay for add This was my first time at this dealership for car service. I had a great experience. Everyone was super nice and I didn’t feel pressure to pay for additional services. Plus, they pay for your Uber too and from the dealership. More

My experience was a positive one. All questions and concerns were answered. Test drives were informative and fun. Service went far above the norm and I would recommend the dealership t All questions and concerns were answered. Test drives were informative and fun. Service went far above the norm and I would recommend the dealership to anyone. More

Best oil change ever Willie was super helpful explaining the multipoint inspection and he kept me up to date on the progress of my car as it was being serviced. Would defi Willie was super helpful explaining the multipoint inspection and he kept me up to date on the progress of my car as it was being serviced. Would defiantly recommend and i will be returning in the future! More

Great service I took my 2017 TLX In for an oil change and I was having problems with the car lurching forward intermittently when I was coming to a stop. I had comp I took my 2017 TLX In for an oil change and I was having problems with the car lurching forward intermittently when I was coming to a stop. I had complained about it previously but nothing was done. Service advisor, Carol Burnett was so helpful and knew exactly what I was talking about. She thinks it’s fixed now that the system was updated, time will tell, but at least she didn’t make me feel like I was making it up. Very satisfied with this visit. More

Oil Change & Tire rotation I came in to get my tires rotated and my oil changed. The service rep (Andrew) was very helpful. He handled my car with care and about half way throug I came in to get my tires rotated and my oil changed. The service rep (Andrew) was very helpful. He handled my car with care and about half way through the service he came in and went over a multi point review sheet that they had done on my car letting me know what was ready to be replaced and what all checked out good. Overall it was a good experience with your employees and your faucility. More