Jay Wolfe Acura

Buyer beware! If you value your vehicle and your wallet, absolutely avoid the service department at this dealership. I brought my 2019 TLX A-Spec (61290 miles) If you value your vehicle and your wallet, absolutely avoid the service department at this dealership. I brought my 2019 TLX A-Spec (61290 miles) in for the major NHTSA rod bearing recall (24-002). Then the typical dealer nonsense came; before even telling me about the recall work that I brought the car in for I got a repair estimate for a leaking oil pump. I asked how they knew it was leaking since they didn't have to take the crank pulley and the timing cover off (which would be required to expose the oil pump). That is when I was told it was a "visible leak" running down the block. I declined the service as I change the oil in the car myself and knew for a fact there was no oil running down the block (see attached images of the engine block and help me find the oil river they could "found"...lol). When I went to pick up my car, I checked underneath before driving off. I had written the date on the oil filter on 3/9 before I took the car down there as I had a feeling the oil filter would not be replaced. As expected, they left my old, dirty oil filter on the car after they replaced prematurely worn rod bearings due to the recall. Running old, potentially metal-contaminated oil through brand-new engine bearings is severe mechanical negligence and defeats the purpose of the recall work. Take a look at the picture I uploaded of the dirty oil that was drained from the oil filter. Brand new rod bearings and dirty oil don't mix! I tried to speak with the Service Manager about the work. He quickly admitted the recall work should require a new oil filter and smugly thought he could "buy me off" by offering to change the filter at that point. Given the massive oversight and the highly suspicious oil pump diagnosis, I told him I no longer trusted his technicians to touch my car. Instead of apologizing for his department's negligence, he told me to leave and I did. I drove straight home, jacked the car up, and took time-stamped videos and photos of the engine block. My evidence proves two things: 1) The old, dirty filter was left on, compromising the engine. 2) There is no visible oil leaking from around the oil pump area and no oil running down the engine block. Their $2,050 diagnosis was completely fabricated. I wonder how many other people they do this to in a given week? Get a second opinion on any expensive repairs they recommend, and always double-check to see if they actually did the work they claim to have done. I had been a loyal Acura owner for over 20 years and had bought both Acuras I have owned from this dealership. It will definitely be the last Acura I purchase...guess I will help that Ford stock that I own. :) Hope this review helps someone else from getting taken by these crooks. More

I purchased a used 2015 TLX from Jay Wolfe Acura, took in for 100,000 mile service, nine months later the engine had to be replaced. The service writer was Joy and I received a new short block at no charge. for 100,000 mile service, nine months later the engine had to be replaced. The service writer was Joy and I received a new short block at no charge. I can not express how satisfied I am with the dealership in all and I will never own a different vehicle. Awesome company and an awesome dealership selling awesome vehicles. More

I needed a reliable, inexpensive used car. I have owned many Hondas, new and used. I have owned one new Acura. I found a used 2010 Acura RL at Jay Wolfe Acura in KCMO and bought it the end of I have owned many Hondas, new and used. I have owned one new Acura. I found a used 2010 Acura RL at Jay Wolfe Acura in KCMO and bought it the end of June 2023. I made the assumption that a used car purchase at a major luxury car dealership would mean the vehicle would be road worthy. In the first week of having the car I notified the service department that there was an issue with a very rough ride in the front left of the car and that there was a loud "thud" when hitting even a small bump. 3 different service people, including the Service Manager, denied hearing any unusual noise. I then took the vehicle to the other Jay Wolfe dealership in the Kansas City area. Within 3 or so hours they told me they also heard "the loud clunk" when hitting a bump. Even though the 30 day 50/50 parts and labor warranty was over, they replaced the struts at no charge. I don't know anything about cars but told the dealership where I bought the car that there was an obvious problem. They denied it but were proven to either being dishonest or incompetent enough to not see a problem. After a month and a half, the alternator went out. I wasn't upset, realizing that I bought a used car and that this will happen. The shop that replaced the alternator also found the following: - bad ball joints - torn compliance bushings - leaking power steering pump - 2 broken engine mounts - "dirty" transmission fluid $4000 in repairs. I was told that the car would fail the state of Missouri car inspection, prohibiting me from being able to register the car. Jay Wolfe Acura sold a car on their lot that won't even pass a state safety inspection. More

This was quite possibly the worst service visit I have This was quite possibly the worst service visit I have ever had at an automotive dealership. The condensed version is…. We made an appointment 2 wee This was quite possibly the worst service visit I have ever had at an automotive dealership. The condensed version is…. We made an appointment 2 weeks prior for AC & maintenance on our 2017 RDX that was purchased & serviced here. From the second my wife met Larry it went downhill. Larry (without looking at VIN) immediately quoted diagnosis fee indicating it’s not a warrantable repair…. After seeing the vehicle is indeed under 4/50, the tune changed just a bit. 2 hours later I get a call saying I need a new AC condenser due to a rock hitting it & guess what…. NOT warranty, how coincidental. I asked for pictures of the damage…. Larry is confused at this request & needless to say, I never received any pictures. I called the service manager, Brian the next day to follow & left a voicemail…. Call was never returned. Sooooo Tuesday 09/07 I show up at 7:00 am to look at the vehicle personally…. The service manager Brian, myself & the technician all look at the vehicle on a lift together….. there is NO damage seen on the condenser, only a wet/oily area on the left seem. I asked where’s the damage to the tech? He says…. “Well, it might be behind the power steering cooler”. We all agree to remove the condenser from the vehicle to see this elusive damage…. I get a call/pictures a couple hours later with a BIG hole right behind where the power steering cooler sits….. SO magically a rock went around the power steering cooler & through the condenser on the backside. No, that didn’t happen, by a long shot! This hole was added after the condenser was removed, the ac was still working, just not 100%. With a hole the size of what was showed, it absolutely would have zero refrigerant left at all! It’s hard to win a game the house has all the rules to. I just said to fix it & call me when it’s done, as I’m over a barrel at this point. I pick the car up the next day, ac is cold…. Oil change message still says 20%. Called Larry to find out if oil was changed or not. In normal Larry style, no call back. Edit: oil still dirty & NOT changed…. Paid for it though. Terrible visit, won’t be back, won’t buy next RDX here. Thieves really. More

My story sounds very similar to the gentleman's posted below in Nov 2020. I have been a Jay Wolfe customer for 33years and we have bought 5 new vehicles from them in that time. My older Civic was totaled below in Nov 2020. I have been a Jay Wolfe customer for 33years and we have bought 5 new vehicles from them in that time. My older Civic was totaled out in an accident in mid-2020 so I decided to buy a "pre-owned" acura to replace it. The Overland Park dealership advertised a 2010 TSX which appeared to be in pretty nice shape, with about 133K miles (not that many for an Acura or Honda!) and only 2 owners. I test drove it and decided to buy it. However, due to the "high mileage" they only offered a 1000 mile/30 day warranty. I drove it for about 3500 miles the next few months and suddenly the transmission went out! When I called the dealership about this, they connected me to Jim Mattson, the Sales Mgr. I explained the situation to him and questioned how "thorough" their used car check was before they put this car on their lot. He stated that it underwent "a multi-point check" and close examination, as well as a review of the service records, before any car was put on Jay Wolfe Acura's lot for sale. Jim then told me he would have Matt Donovan, the Service Mgr, call me. Matt stated that since the 1000 mile warranty had expired the best he could do was source a used transmission for it. I questioned whether the car had really been "thoroughly" checked before putting it on the lot and he repeated the same line as Jim Mattson. Matt later called to say he had located a used transmission and that they could install for $2900! I suggested they help me with the cost since I was a 33 year customer and had only driven the car 3500 miles, but Matt stated that they already had a "$1000 of unrecovered cost" in the repair and could not do any more than that. So I decided to call Lee Hubbard, the General Mgr, but they would not connect me to him and said "he doesn't take messages.". So I wrote an email to Lee Hubbard and Jim Mattson, but apparently Lee is too busy to speak to a 33 year customer and, instead, had Matt Donovan answer my email. I understand the car I bought was used, with 133K miles on it. And anything could happen as soon as you drive off the lot. But I thought 33 years of customer loyalty was worth something to Jay Wolfe. Apparently not! As a result of the way I was treated, I will no longer do business with Jay Wolfe, which I regret. More

Our family has purchased 4 vehicles from Jay Wolfe and always have a great experience. They worked with us and found a way to make the transaction a great experience for everyone. always have a great experience. They worked with us and found a way to make the transaction a great experience for everyone. More

I have done business with this particular dealership for 16 years and have documented maintenance costs exceeding $60,000 dating back only a few years. In totality over the years, my maintenance border $80 16 years and have documented maintenance costs exceeding $60,000 dating back only a few years. In totality over the years, my maintenance border $80,000-$100,000. I have purchased 5 from and serviced 6 automobiles at this dealership. My parents and son have also purchased automobiles from this dealership upon my recommendation. Most recently, after a $2000 maintenance visit in late September, 2020, I was told my 2014 RLX required a new (used) motor. It was communicated to me that a few of the contributing factors could include: (1) Not checking my oil levels at every fill up. (2) Being over a scheduled oil change once by 3000 miles. (3) The vehicle was bought used vs new (although Acura Certified). Considering my documented and very thorough maintenance history, it didnt add up. So, I inquired as to the real cause because the three possible causes outlined above is a bunch of double speak nonsense. Yet, no one knew nor was anyone willing to provide me an answer other than "it wasnt us"...and subsequently, they offered $1000 toward the $6000 used motor replacement which is called "costing it out" meaning it cost the dealership essentially nothing. My proposed solution was to hire an independent engineer to inspect the motor and to provide us the cause. If I caused the damages, I'd pay 100%; if the dealership caused the damages from the earlier $2000 maintenance visit, they would pay 100%. Or, I would accept 50%/50% contribution...which calculates out to a $1950 difference to avoid further delay. I was told a stern "no" with it being communicated that it had nothing to do with the dealership. I disagree but I needed my car back so I agreed to the used motor as a replacement and subsequently paid $4931.93. My service writer, Dusty, is and has always gone above and beyond. Here, it was obvious that his wings were clipped. I would follow him to whatever dealership he worked for. Matt, the service director, tried to solve the issue but he was too motivated by telling me "no" while saving money or his reputation on the back end. Customer interface is not his forte. Jimmy, my salesman, has always been top notch to me and has advocated on my behalf...until now. His follow up has been over promised and most definitely underdelivered upon. Lee Hubbard, Managing Partner, refused to call me back after I left a voice message on his office phone. Rather than call me back personally, for which I asked, he had Matt call me. It's obvious Lee and the dealership blow hot air pre sale and cowers on the back end when the rubber meets the road. If you're an Acura person, go to Hendrick...see Dean Sadler... and avoid the double talk promises at this dealership. More

Not impressed so far. After several years of great service with Molle VW, we are really having a hard time with the lack of good service from this place. Our oil cap was not replaced after an oil chan service with Molle VW, we are really having a hard time with the lack of good service from this place. Our oil cap was not replaced after an oil change. We had the auto back gate fixed and the gasket was torn, dirt on the material and not clamped back in correctly on the plastic pieces. No one calls to let us know when our parts are in. We have to call. We do not get status updates on when the car is ready. We have to call them. For one thing to be fixed I feel like we end up having to drive back at least 2-3 times. Hopefully this will improve. More

They do excellent work, but unsure if quality > high prices The experience at Jay Wolfe service is really good and their work quality thus far has been excellent. I got a good deal on tires here, which was shoc The experience at Jay Wolfe service is really good and their work quality thus far has been excellent. I got a good deal on tires here, which was shocking, however, the remainder of their service offerings are super expensive compared to independent Asian import service centers. It's becoming difficult to say whether or not the quality of work here is so much higher than those other places to validate paying the much higher prices. More

Acura Great service. Prompt and on time. Excellent communication. Easy availability and scheduling. Would highly recommend. The staff are all very friendly. Great service. Prompt and on time. Excellent communication. Easy availability and scheduling. Would highly recommend. The staff are all very friendly. Nice facilities texting works well More