Jay Wolfe Honda

Always a pleasant experience. You drive in and are always greeted immediately. They check the car for "vitals" as you watch then show you to the waiting room which I do. They will You drive in and are always greeted immediately. They check the car for "vitals" as you watch then show you to the waiting room which I do. They will take you home though. There is lots of food there and drinks while you wait. There are comfortable seats to sit in most with tables for your devices or the food. More

Good Service Time estimates should be high or not offered. Estimate given 1 hour - took 2 & 1/2. Confusing having to walk randomly into a garage and have 2 very bu Time estimates should be high or not offered. Estimate given 1 hour - took 2 & 1/2. Confusing having to walk randomly into a garage and have 2 very busy desks & the rest, as well as service window, unmanned. No chairs/stools for customers at garage desks (just lean on trash containers?) while waiting to get paperwork done! Inside waiting area/concierge helped kill time. More

Great service, poor call center The service advisor and drop off was a breeze, but scheduling a routine service with the call center took nearly 10 minutes. Additionally, the individ The service advisor and drop off was a breeze, but scheduling a routine service with the call center took nearly 10 minutes. Additionally, the individual told me that I could only ride the complimentary shuttle at my scheduled appointment time. I generally drop my car off on my way to work, but my appointment wasn't until 10:30, so I inconvenienced a coworker to pick me up on her way to work as I didn't want to wait over 2 hours for my "scheduled" ride on the shuttle. The service advisor informed me that I could have taken the shuttle at any time, too bad the call center doesn't get informed this. More

Best service I have had. To simply put it, I wanted the vehicle that I have been researching for the past few months and this dealership worked with me in hand. They had the u To simply put it, I wanted the vehicle that I have been researching for the past few months and this dealership worked with me in hand. They had the upmost respect and patience for someone of my age and all of my indecisiveness. More

Annual service in Comfort Needed items of annual service were performed in a timely manner while I waited in comfortable surroundings which included drinks and lunch. Shawn Kl Needed items of annual service were performed in a timely manner while I waited in comfortable surroundings which included drinks and lunch. Shawn Klein was competent and helpful. More

Over 2 hours for an oil change Been here before, the facility it self is nice, they have an excellent waiting area and they do seem to try to make the experience a good one. Free sn Been here before, the facility it self is nice, they have an excellent waiting area and they do seem to try to make the experience a good one. Free snacks and food. TV, Wi-Fi etc. Normally I take the free shuttle home when I get work done. This was just an oil change, I had an appointment and I felt I wouldn't be there more than an hour, wrong. And I may have hit them on a very bad day. The drive in area was half full of cars, no one greeted me right away as they usually do, the place seemed disorganized and chaotic. The service writer I hope was having a bad day, his social skills were not up to the task. I was 20 minutes early for my appointment so I thought this would help make things go quicker. It didn't. As I waited in the customer area, I happen to look out the window to see my car parked outside the drive in area, with the window OPEN. So not only have I been moved to the back of the line (by this time it was well after my appointment time) but they didn't have the common courtesy of locking my car. This has been a huge issue with me, this is not a secure area on the lot, anyone can walk up and grab something out of your car. This is just plain disrespectful to the car owner. I do take my valuables out of my car, that isn't the point, LOCK MY CAR as I would and as you would. This dealer does the same thing when they park your car on the lot after service is done (again in an unsecure area) they park it with the doors unlocked. So after nearly 1 hour and 45 minutes I am standing at the window the service writer comes up and tells me my car is nearly done as in a 'few minutes', 20 minutes later he tells me to meet him at his desk. I wait. Never once did he show me the ticket, just tells me the amount. He takes my credit card and I get handed my paperwork and I wait for my key. Then he tells me, your car is being washed, it will be a few minutes. Wait, what? I am told my car is ready, I pay so I can leave and my car isn't truly ready. Nice. A few minutes later a tech shows up with my car key then is told to bring my car up. Waste of time. I try to get my key to go get my car myself so I can leave, but he runs to get it (give him credit for being a hard worker and the most polite person I met there). The whole visit was a less than stellar job, no doubt I'll be back as its too far to the other dealerships. Next time I will just take the shuttle and sit around wondering if my car is being left outside unlocked. More

Extra mile I worked with Shawn as my service representative for my routine oil change + recall for my battery. I am in the middle of moving to Missouri and neede I worked with Shawn as my service representative for my routine oil change + recall for my battery. I am in the middle of moving to Missouri and needed a safety inspection done on my car. When I dropped my car off he was very helpful explaining the process and exactly what I needed for my personal situation. We added an ID/OD to the service for that day. Having employees that are familiar with the Missouri/Kansas regulations is a nice added benefit. When I came to pick up my vehicle later that afternoon, I was curious about new mats for my car. He walked me to the parts department and introduced me to a man that could help me out further. I appreciate the personal and professional touch. More

Service was done in timely matter on recall Was great getting in on apt time and having a car wash. The lounge area was clean and the food service people great. Enjoyed being there Was great getting in on apt time and having a car wash. The lounge area was clean and the food service people great. Enjoyed being there More

Excellent Service Experience I was promptly greeted by service representative Steve Barzilla who gathered preliminary data of my car's status. The service was planned and execute I was promptly greeted by service representative Steve Barzilla who gathered preliminary data of my car's status. The service was planned and executed as agreed. All was finished in a timely manner. I will certainly return as needed and recommend this outstanding service department and their well trained employees. More

Service was done in a timely fashion The service was done in a timely fashion for my routine oil change + recall for my battery. Byron was really friendly and helpful. He gave me a detail The service was done in a timely fashion for my routine oil change + recall for my battery. Byron was really friendly and helpful. He gave me a detailed report on the current state of my car after the service and also the measures I would need to take in the future. I would definitely recommend it in the future. More