Jay Wolfe Honda

By far the best sales Dept of Honda dealerships in area. Having owned a Honda Odyssey for past 10 years, I knew exactly what I was looking for. I visited several dealerships in area and Kim was definitely th Having owned a Honda Odyssey for past 10 years, I knew exactly what I was looking for. I visited several dealerships in area and Kim was definitely the most knowledgable and helpful in helping me choose best car for my needs. He didn't waste time trying to sell me something I didn't want or need and pulled up helpful numbers for negotiating with insurance company. More

Totally satisfying We had had a couple of minor problems with your dealership, but we still decided to make it our first stop on the way to Carmax and perhaps other d We had had a couple of minor problems with your dealership, but we still decided to make it our first stop on the way to Carmax and perhaps other dealerships. We were approached by Adam Strouth, and we described basically what we needed. By chance, he had a car pretty close to a car that would work for my wife. It was waiting for a loan approval for a previous customer. Adam let us drive the car. He showed us a few more similar cars, but we decided to hold out for the availability of the first one. As he had promised, he later let us know that car was still available. We went to buy the car the next day after my wife left work, and he gave an explicit description of everything we needed to know about the car, its "certified" warranty status and how the financing would work. After signing the papers, we ready to take the car, but we lacked full coverage. Adam said he could save us a trip back the next day by contacting the Shelter Insurance headquarters so we could get full coverage. It was getting pretty late, but Adam spent a lot of time with the after-closing-hours agent getting us all set up. We have never had a better experience at a car dealership. Next it was on to the Finance Manager, Amir Akbarnia. We were tired after a long day, but Amir patiently walked us through the entire loan process. It was fairly quick and painless. Somewhere along the line, I needed to know how to get to the online loan application process despite Adam having told me how to find the link. I called the office, and after about a 30-second conversation, Emily Lewellen said she would e-mail the link to me. Every encounter we had, including a few I didn't mention, were helpful, friendly and competent. We had the total transaction culminated in about 34 hours from initial visit to driving the car home. Due to your fine staff, we had a buying experience that I'm sure doesn't occur too often at hundreds of other dealerships. Sincerely, Dana Fogt and Jackie Graen More

Easy to deal with and talk to Kim was very easy to talk to and didn't have to sell me on anything. The vehicle spoke for itself and no surprise it was purchased from Jay Wolfe new, Kim was very easy to talk to and didn't have to sell me on anything. The vehicle spoke for itself and no surprise it was purchased from Jay Wolfe new, now again to me as the 2nd owner. More

LONG service with no result I brought my vehicle in on a Monday morning - had an appointment for an oil change and a strange noise search with the mechanic. Oil change was fine, I brought my vehicle in on a Monday morning - had an appointment for an oil change and a strange noise search with the mechanic. Oil change was fine, car was even washed when I picked it up. BUT the problem was with people contacting me and keeping me updated about my car's situation. Apparently they needed to keep it over night, so I waited to hear. At 1:30 on Tuesday I called looking for some answers...or best guesses. Unfortunatly the mechanic had not even looked at it. EVENTUALLY I called back and was put on hold and then was called back by the service person to be told the noise I was hearing had been made worse and to fix it would be nearly $1,200. No thanks. To make it worse, my husband in about an hour stopped the noise. Byron is always very kind and listens, but the center must have been quite busy for him to not call me back. Good news - they didn't charge me for the service visit. More

Worst Used Car Dealership Experience Ever I have always loved Honda’s, and have owned several, but Jay Wolfe Honda’s sales and management team are Either inept or just don’t care about their c I have always loved Honda’s, and have owned several, but Jay Wolfe Honda’s sales and management team are Either inept or just don’t care about their customers. I bought a used Honda Accord from Jay Wolfe Honda on 5/29/18. I bought because they had serviced it regularly since they had first sold it and said it was a great car. Despite haveing reserved the car with a down payment the night before and setting up a time to finalize the sale on 5/29 with no trade in nor any financing, Jay Wolfe Honda made me wait 2 1/2 hours to see a finance person. When I finally got the car off the lot at close to their closing time, it had electrical problems as I drove it home. I took it back the next morning. Jay Wolfe replaced the A/C compressor, saying it was under warranty, but when they gave it back to me, I immediately noticed significant problems with the A/C, TCS and Speedometer. Thus, once again, the next morning, I took the car back to Jay Wolfe Honda. After trying to diagnose the car’s problem for several more days, they said they diagnosed the problem as the electrical cluster, but needed time to fix it. Another three weeks later (now a month after buying the car), they gave it back to me, saying it was fixed, but again all three problems were immediately evident. After initially refusing to take the car into service the next morning, they did agree to take the car into service when I called the Service Director. I asked the Used Car Manager to give me my money back, but he refused. I called the Dealership’s general manager, but he has refused to return my calls. I wrote the general manager an email explaining my situation asking for my money back or another car. I told him that the car wasn’t safe. Even though the dealership acknowledged receipt of my email, when I called and asked, still two days later (five days after my voicemails), I have received no response from the general manager or the sales group. It has been five weeks since I bought this used Honda Accord from Jay Wolfe Honda, and they still have the car and haven’t been able to diagnose the source of the problem although they have seen the symptoms. They are ordering another computer, hoping that might fix the problem, but they aren’t sure. They say it might be another week. Jay Wolfe Honda sold me an unsafe vehicle (with a speedometer that cuts out while you are driving) with other problems with the A/C and TCS as well. However, other than trying to fix the car (which has thus far been beyond their capability), no one except Jay Wolfe’s service area will return my calls. They have refused to buy the car back or give me another car. Although some of the people in the service area have been nice, but not all, they can’t fix my car and the sales and general management are the worse I have ever experienced. The Sales and General Manager won’t even return my calls or respond to my email. Buyer beware, this car dealership can’t be trusted. More

Timely and courteous Completed the installation at the scheduled time and actually finished the work in a shorter amount of time than estimated. The lounge was clean, quie Completed the installation at the scheduled time and actually finished the work in a shorter amount of time than estimated. The lounge was clean, quiet and very relaxing. More

Great service My service was quick! I really liked working with Steve. He was kind and understanding. I enjoy the customer lounge. I am able to work comfortably whi My service was quick! I really liked working with Steve. He was kind and understanding. I enjoy the customer lounge. I am able to work comfortably while I wait. I appreciate the food and beverage options while I wait. Getting my car serviced is a pleasant experience at Jay Wolfe Honda. More

Brake Service Serve at this facility is always superb. Service representative took the time to explain issues to me and explain what was needed, as well as what wo Serve at this facility is always superb. Service representative took the time to explain issues to me and explain what was needed, as well as what work was completed. Professional. More

Outstanding service experience My son decided to borrow my 2017 CR-V Touring to take a road trip. My car just told me it was due for its first service (needed an oil change). Unfort My son decided to borrow my 2017 CR-V Touring to take a road trip. My car just told me it was due for its first service (needed an oil change). Unfortunately, it was the Monday before July 4th, and he wanted to leave early on the 4th. I thought it would be impossible to get an appointment for service before the 4th, but my husband insisted I call. When I explained what I needed, I was given a Tuesday afternoon appointment immediately. I received an e-mail confirmation the next day. I arrived for my appointment, was greeted immediately, and had an opportunity to explain what I needed.After signing the papers to authorize service, I was taken to the lounge area. It has all kinds of different seating options, TV's if you want them, and a refreshment counter serving food and drinks (there's also a self-serve popcorn cart). The service was timely completed (actually more quickly than I expected) and the service agent went over the details with me (what had been done and the results of the vehicle analysis). He then escorted me out to my car. He was very pleasant throughout. And as part of the purchase of my Honda at Jay Wolfe, there was no charge for this initial service. My car was ready for the road trip and I was very pleased with my first service experience. Keep up the good work. Only thing I would change - I wish there were female service advisers. More

we came in looking and left with a new/used car! We came in looking and left with a new/used car! Shaun was able to get a us deal that we couldn't pass on. He was great about working quickly since we We came in looking and left with a new/used car! Shaun was able to get a us deal that we couldn't pass on. He was great about working quickly since we had a little one who was quickly approaching nap time. More