Jeff Belzer's Roseville Chrysler Dodge Jeep Ram

great communication I really liked how the guy who lead my service texted me updates and was very responsive when I had questions. I did not like the fact that when my c I really liked how the guy who lead my service texted me updates and was very responsive when I had questions. I did not like the fact that when my car was ready the woman at the desk said my car "is waiting right outside." I needed to use the panic button on my fob to find it and it was at the far end of the lot around the corner of the building nearly a block away. It literally took me about 5 minutes to find my car. More

Extremely poor customer service in multiple ways 1) dropped off vehicle (without appointment) There were 4-5 vehicles ahead. Waited in service office for write up - fine so far That is the last ti 1) dropped off vehicle (without appointment) There were 4-5 vehicles ahead. Waited in service office for write up - fine so far That is the last time I heard from the dealer until I called them 2 days later 2) request was for oil and filter service and issue with DEF gauge showing 1/4 tank after tank was filled dealer rep. indicated that the tech had followed the trouble shooting procedure and that the DEF tank assembly would need to be replaced - parts $3400+ - repairs were declined 3) picked up the vehicle and found an invoice for nearly $500 Tech had purchased multi gallon DEF tank and of course could get none in tank because it was full - that did not stop him from pouring DEF down the side of the vehicle - and not cleaning it off - was charged for the nearly full multi gallon DEF fluid purchased from parts dept by tec. Over $27.00+ was charged on the repair order Oil and lube service was the most expensive I have ever seen with the oil filter alone over $70.00 More

Fabulous experience! My car buying experience made me feel like the rep I worked with at the dealership truly cared about me as a person, not just a sale. I was treated wi My car buying experience made me feel like the rep I worked with at the dealership truly cared about me as a person, not just a sale. I was treated with respect and compassion. I could tell he wanted me to have a great experience and he put any anxiety I had at complete ease. He helped me throughout the entire process and saw to it that I was able to drive home a beautiful car that fit my budget and exceeded my desires. I had no idea that morning when I started talking with Bruce that I would end up so satisfied from this experience. I highly recommend working with him to anyone. More

Great Service We had our car in for service at the dealer for the first time since we bought it. We usually have it serviced in our small town. Roseville Dodge was We had our car in for service at the dealer for the first time since we bought it. We usually have it serviced in our small town. Roseville Dodge was quick to get back to us and did exactly what we asked them to do. It was covered under warranty. More

Surprise sale I went in not thinking I'd actually get a new car, but I did, and Gage was a terrific, very personable salesman!! Thank you! I went in not thinking I'd actually get a new car, but I did, and Gage was a terrific, very personable salesman!! Thank you! More

Outstanding Service Service team are always willing to help; very polite and patient when it comes to their customers. Service door is always open on time. Very happy wit Service team are always willing to help; very polite and patient when it comes to their customers. Service door is always open on time. Very happy with this place. More

fantastic Randy was fabulous helping us order our new 2018 Hyper Green Jeep Renegade! he was patient with us even though we were bugging him about delivery time Randy was fabulous helping us order our new 2018 Hyper Green Jeep Renegade! he was patient with us even though we were bugging him about delivery time. thank you Randy! More

Very Professional and Thorough We had a very positive experience and Rich was extremely helpful, knowledgeable, and willing to work with us to fit our needs. Will recommend Rich to We had a very positive experience and Rich was extremely helpful, knowledgeable, and willing to work with us to fit our needs. Will recommend Rich to all our friends. More

Not told exactly what needed to be done with my vehicle. I had an ignition problem with a Grand Cherokee that wasn't allowing me to start the vehicle. I had it towed to the Roseville Jeep Dodge Ram Dealersh I had an ignition problem with a Grand Cherokee that wasn't allowing me to start the vehicle. I had it towed to the Roseville Jeep Dodge Ram Dealership. Through text, I was told that the Jeep was being looked at, and then soon after it was ready for pick up. Not knowing what was done or cost or anything. I was happy to find out after I arrived at the service department and meeting 'Dave' that the problem was a bad alternator which also had a recall. After being told that I could pick up the vehicle soon, I told Dave that I had a broken tail light which was obvisouly overlooked during the initial inspection. I had the replacement tail light I had already bought and asked if he could install that. It was at this point I feel the service took a dive. Dave called me shortly after to explain that the Jeep needed this, it also needed that. All which I understood and authorized over the phone to be around 300 dollars. Some time later I was told it needed additional THIS and THAT. At this time I asked about how much THAT would cost. Dave said that the front end needed to be removed to get at the "act chu waiter" and we were gonna be looking at around 1100 Dollars! So it went from free, to over 1500.oo to fix. I then asked him if the vehicle was able to be driven, he said yes. I told him I'll have to pick up the vehicle because I was uncertain about putting that much money into it. And honestly taken back on how it went from free to over 1100 in such a short period of time. Hard to swallow the detail of want needed to be done, when they didn't even know about the broken tail light. Mark Dooner with DuAll service. More

Great Service Set up my warranty work appointment online. They did a great job in completing the requested warranty work. Appointment was on time with a quick in Set up my warranty work appointment online. They did a great job in completing the requested warranty work. Appointment was on time with a quick in and out. More