Jeff D'Ambrosio Auto Group
Downingtown, PA
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2,523 Reviews of Jeff D'Ambrosio Auto Group
Professionalism and Customer Service at its FINEST! Joe Lombardi not only exemplifies professionalism and the catalyst of what customer service should be; he is truly dedicated to his craft and making t Joe Lombardi not only exemplifies professionalism and the catalyst of what customer service should be; he is truly dedicated to his craft and making the overall experience of purchasing a new vehicle a positive, life-long memory. Due to this dedication in going above and beyond treating customers as the only priority, he will be the only car dealer I utilize moving forward. I had two extremely negative experiences dealing with Honda, the only company my family and I have purchased cars from, and went to Jeff D'Ambrosio on a whim. This whim led me to an experience with a staff member, Joe Lombardi, every customer expects from a car company. Since my purchase, 3 months ago, Joe has called me once a month to ensure everything is satisfactory and to inquire if he can do anything further to assist me with my purchase. I stopped by with a couple questions and a personal hands-on 'lesson' on how to take parts off of my new Jeep one afternoon a month after my purchase. Joe not only immediately stopped what he was working on to assist me when he could have been potentially selling vehicles to other customers, but literally rolled up his sleeves and walked me through every question I had until I felt satisfied and my questions were answered. He called me several days after to check back in and, again, asked me to come in whenever I needed at my convenience. Hands down, the best experience I have ever had in dealing with customer service and I couldn't be any happier with my brand new Jeep! Even if you are are testing vehicles without the intention of purchasing, visit Joe Lombardi... You will not regret getting information from Joe and sharing an experience you will expect from other companies moving forward! More
Great salesman Dave Baldwin is a nice guy and salesman.. I have bought 5 vehicles off Dave in the last seven years. I have only came back because he is upfront and Dave Baldwin is a nice guy and salesman.. I have bought 5 vehicles off Dave in the last seven years. I have only came back because he is upfront and honest person. More
Friendly and competent beginning to end. From the moment we arrived on the lot, we were greeted by friendly and competent employees who assisted us through every stage of the trade-in and buy From the moment we arrived on the lot, we were greeted by friendly and competent employees who assisted us through every stage of the trade-in and buying process. Our sales associated, Jack, greeted us in a very friendly and caring manner and listened to our needs and car-buying goals. He worked with us to find just the right vehicle at a great price. We absolutely love our new Mitsubishi Outlander Sport! He stayed with us every step of the way making sure our trade-in vehicle was assessed, making sure the vehicle we were considering was the right "fit" for us, taking us on a test drive, explaining the various options, helping us to understand the pricing and finance options, right up until he waved good-bye as we drove off in our new car. We never felt pressured or hurried. The sales manager was helpful, and the person in the business office was also extremely friendly and helpful as he talked to us about warranty and insurance options. We even saw Jeff, himself, while we were there who also extended his congratulations to us on our new purchase. We were so pleased and satisfied with the level of customer services at Jeff D'Ambrosio Auto Group that we would give this dealership our highest possible rating. They even served us lunch while we were there, something they apparently do on some Saturdays and holidays. The friendly, family atmosphere was evident during our experience! Car buying at its best! More
Great Salesman Dave Baldwin is an top of the line salesman. I've known Dave for a number of years and bought several vehicles from him. Keep up the good work DAVE!! Dave Baldwin is an top of the line salesman. I've known Dave for a number of years and bought several vehicles from him. Keep up the good work DAVE!!!!!!!!!!! More
Great Experience, Always Friendly and Respectful I did a lot of car research on prices and vehicles before ever entering into a dealership and am also an engineer. I wanted to test out a 2015 Mitsubi I did a lot of car research on prices and vehicles before ever entering into a dealership and am also an engineer. I wanted to test out a 2015 Mitsubishi Outlander Sport in both the 2.0L and 2.4L models. Jack was the first guy I interacted with when I walked into the dealer. He was very friendly and allowed me to make the test drives into what I wanted them to be. After deciding that I liked the car I was driving in both variations, we started negotiations. Mid-way into the negotiations, Doug became involved. While our negotiations took a good portion of the afternoon, both Jack and Doug remained very respectful and collected, and by the end of it, I'm confident that they offered me the best deal they were able to. This was also verified by truecar.com, and at the time beat ebay listings of the 2015 outlander similarly equipped . While both Doug and Jack were good salesmen, they weren't pushy, and remained patient while I gathered some last minute facts as their offers arrived on various vehicles. I had a very positive experience with these two gentlemen, and would recommend them to friends or family in the area looking for a car. More
Got what I wanted Joe was great. He was very personable and relatable. I told him what I wanted and how much I wanted to pay, and that's what he did. I would definitely Joe was great. He was very personable and relatable. I told him what I wanted and how much I wanted to pay, and that's what he did. I would definitely recommend Joe! More
Great experience and great selection Purchased a new suv . Dealt with Patrick Smith and Doug Ditmer . They were a great team. They answered all of our questions and had the selection we w Purchased a new suv . Dealt with Patrick Smith and Doug Ditmer . They were a great team. They answered all of our questions and had the selection we were looking for . From start to finish was a great experience More
Great, friendly service I have never before had such an easy experience with buying a car before! I stared having car problems and decided to just look for a replacement. So I have never before had such an easy experience with buying a car before! I stared having car problems and decided to just look for a replacement. So I started looking around and visiting other dealerships in the area and all I have to say is that I wished I had just gone to D'Ambrosio before. Jack McGrath helped me out so much! He took the time show me different cars and finally helped me choose exactly what I needed. He is very polite and patient and was ready to help with anything I needed. I was also helped by Mr. Dough Ditmer who took the time explain and answer any questions I had. I am extremely happy with my purchase and I highly recommend this dealership! They have the best salesmen who are ready to help and are always friendly. More
Great customer service! We were in a time crunch to get a car after having an accident. Eric Huggins went all the way to get us what we needed. Lenny was excellent in getting We were in a time crunch to get a car after having an accident. Eric Huggins went all the way to get us what we needed. Lenny was excellent in getting us a great deal, and making it happen as quick as possible. Thank you for the great service! You have found loyal customers! More
Milt Kenner (Mudflap) is an OUTSTANDING salesman We had a disappointing meeting with a Costco Authorized Chrysler Dealership. Gave up on Costco and went to D'Ambrosio. Met Milt Kenner (Mudflap) o We had a disappointing meeting with a Costco Authorized Chrysler Dealership. Gave up on Costco and went to D'Ambrosio. Met Milt Kenner (Mudflap) one of the D'Ambrosio salesman. He matched the best Costco price and did a lot more: 1) He searched for the specific color/model/options we wanted and agreed to transfer vehicles to his location. Costco Dealership limit sales to vehicles currently in their inventory. 2) Mudflap is extremely knowledgeable and could answer ALL our questions about different models and options. Costco Dealership salesman could not answer questions, and did not know much about 2016 models. That dealer had NO brochures on 2016 models and did NOT even know what colors were available on 2016 models!! Mudflap had all the facts and explained all the choices we had for 2015 and 2016 models. 3) Mudflap gave us a higher price on our vehicle trade-in than the Costco Dealership. 4) It was a fun experience buying a car at D'Ambrosio. We got free, delicious pizza, flowers for my wife, and had an enjoyable, informative, stress-free, negotiation for the perfect car for our needs. AND we got it at a very good price. D'Ambrposio is a first-rate dealership and Milt Kenner (Mudflap) is one of the best salesmen I've met. I highly recommend him and this dealership. Professionalism and class show! More