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Jeff D'Ambrosio Auto Group
Downingtown, PA
2,526 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,526 Reviews of Jeff D'Ambrosio Auto Group
July 07, 2021
Poor customer service. They made me feel like they didn't want to sell a new jeep to me. I initially thought that it was their way of not pressuring me on a sale. But I was wrong, I made a custom order and w want to sell a new jeep to me. I initially thought that it was their way of not pressuring me on a sale. But I was wrong, I made a custom order and wanted to change some options. I contacted them the very next day at 8 AM, within 12 hours of my order. I emailed and ed. No response. The sales rep gets back to me 3 days after my contact, saying sorry vin is assigned, so we cannot make any change. I let it go, even though jeep chat said the dealer could cancel and re-order. I followed up with Jeep chat for a month, almost twice every week on my build status. And one fine day, they tell me to check with dealer since the order is now not a sold order. I tried to reach out to sales person. This time I didn't get a response for more than a week. This was the most frustrating experience. I couldn't deal with such poor customer service and I ended up requesting cancelation of the order. And boom I get a response saying the sales rep was on vacation and that the order was canceled and reordered because they put in the wrong color. I was never informed. The irony is that they couldn't make a change to my order withing 12 hours of my order. Also, they never refunded my deposit. I guess thats one way of the dealership making money, by getting customers to order and chasing them by poor service. Poor communication, bad service. Stay away More
by 1nerd
Employees Worked With
Mark
June 09, 2021
Well Jeff, you just lost another customer. I made my service appointment including a rental car for today. When I arrived at the dealer at 8am after my 30 minute drive, they informed me that they did no service appointment including a rental car for today. When I arrived at the dealer at 8am after my 30 minute drive, they informed me that they did not have a rental for me. They asked if I could wait but I had appointments which is why I needed a rental. I asked for a loaner instead which they said they have NONE....can you imagine a dealership this size and they don't have a vehicle to cover an appointment with a customer? And your staff let a previously loyal customer (me) leave your dealership extremely unsatisfied. Moving on.... More
by CG
Employees Worked With
xyz
June 08, 2021
Waste our time, money, gas. Forgot to book renter car twice, Order wrong radio, forgot to schedule appointment. After they said they fix stop start system which they didn't. Over 1 hour away for us and t twice, Order wrong radio, forgot to schedule appointment. After they said they fix stop start system which they didn't. Over 1 hour away for us and they have no customer care just alot of I'm sorry. Won't be buying any new jeeps from them anymore. More
by Djrdean2
Employees Worked With
Jim Catania, Jon Hery
May 16, 2021
The service dept. blew our truck tire when pulling onto a lift. They replaced our tire without verbal or written consent. I noticed it was a different tire because it had different lettering than the others. lift. They replaced our tire without verbal or written consent. I noticed it was a different tire because it had different lettering than the others. When I called to inquire, after waiting all day for a return call, I was told the word cooper (my tire brand) was listed on my receipt (that was not itemized.) I had over 900$ worth of work done and have no idea if the tire price was included or not? Three of my tires are half the tread as the new tire, when I asked for another tire to match, they refused. When I offered to pay cost price for a second tire, they refused. More
by Tlsimmers88
Employees Worked With
Jim Catania, Jon Hery
April 30, 2021
Great Service ! 4 Tires buy 3 get 1 for a $1 ...oil change and State Inspection...AWESOMEDEAL!.. Pete...Tom K....and Jon! Thanks for everything! change and State Inspection...AWESOMEDEAL!.. Pete...Tom K....and Jon! Thanks for everything! More
by Mamaahs
Employees Worked With
Jim Catania, Jon Hery
April 29, 2021
We were put into a car that we did not want, it doesn't fit my family, only gave one option, and honestly, the worst vehicle on the road. We will never recommend this dealership. fit my family, only gave one option, and honestly, the worst vehicle on the road. We will never recommend this dealership. More
by Wildflower5
Employees Worked With
Anthony Vega
March 29, 2021
Fantastic Across the board! Will definitely recommend to others Dan Kirby and Joey...A+++ Every thing from the time we entered the showroom to leaving was easy to deal with others Dan Kirby and Joey...A+++ Every thing from the time we entered the showroom to leaving was easy to deal with More
by tscamp68
Employees Worked With
Dan Kirby, Joe DAmbrosio
March 07, 2021
I like this dealer I had a good experience purchasing used Jeep Grand Cherokee from this dealer the people are so nice to talk very professional and friendly I drove almost 40 miles away from my home bu used Jeep Grand Cherokee from this dealer the people are so nice to talk very professional and friendly I drove almost 40 miles away from my home but it is really worth it the sales person was very friendly he show me everything about the car so I really recommend this dealer to everyone More
by DON
Employees Worked With
Jeremy Winters
January 29, 2021
Correction:Dealership Staff commitment to I buyer not 100% satisfaction of complete knowledge loan error maintained car heat they won’t fix I pay first. 100% satisfaction of complete knowledge loan error maintained car heat they won’t fix I pay first. More
by Lmb
Employees Worked With
Manager recanted discount without my knowledge, Ryan, Andrew finance gave no discount didn’t sit with me properly.
January 22, 2021
John Pagano & Allie was very honest and helpful I would recommend this dealership to anyone looking to buy or lease a vehicle. John is one of the best salesman out there! recommend this dealership to anyone looking to buy or lease a vehicle. John is one of the best salesman out there! More
by Trish Pflaumer
Employees Worked With
John Pagano, Alfie Yannatelli
