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Jeff Haas Mazda
Houston, TX
713 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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713 Reviews of Jeff Haas Mazda
March 18, 2013
When we decided to purchase a used Mazda, I did some pretty extensive research on Houston area dealerships. Jeff Haas stood out from the beginning with customer satisfaction. Add Rainie Coleman as your pretty extensive research on Houston area dealerships. Jeff Haas stood out from the beginning with customer satisfaction. Add Rainie Coleman as your salesman, and you can't go wrong. He is professional, doesn't pressure the buyer and actually has integrity! What a combo. We’ve had our vehicle for 6 months now, and every interaction we've had regarding the sale and follow-up on our CX9 has been handled with impressive customer service. If you are looking to buy a Mazda, new or used, definitely drop by Jeff Haas and ask for Rainie. You won't regret it. ~ Cecil & Michelle More
by cnm091507
Employees Worked With
Rainie Coleman
February 19, 2013
The car buying experience was very good, but the service department has been very incompetent at fixing anything on our Mazda CX-9. This will definitely be the last car we purchase from this dealership, wh department has been very incompetent at fixing anything on our Mazda CX-9. This will definitely be the last car we purchase from this dealership, which is sad because the sales and finance process was very good. However, service after the sale is far more important and their service department has shown to be far from experts on working on Mazda vehicles. We'll take our vehicle to another Mazda dealership and get the issue resolved as two attempts haven't worked at Jeff Haas Mazda. Update: My wife went to Joe Myers Mazda and in less than hour, my wife spent 2.5 hours at Jeff Hass, they figured out the two problems and the parts are being ordered and ready for install the next day. Jeff Hass told us that we needed to go to radio shop to get the radio fixed, although it is the original radio from Mazda. Joe Meyers said it needs a new media port. The other problem was the drivers side door is sticking, Jeff Hass said it is what it is twice. Joe Meyers is ordering a new part for the door. So for me, the proof is that there is a total lack of competence in the service department at Jeff Hass. More
by newkk1
Employees Worked With
service department
December 30, 2012
Even though on 12-29-12 my family and I spent the whole afternoon at the dealership and we couldn't get The new car, on the 12-31-12 they really worked hard as a team to fill our expectations. We have afternoon at the dealership and we couldn't get The new car, on the 12-31-12 they really worked hard as a team to fill our expectations. We have to say that Brenda is a great person and even more as a Sales Representative . She gets really involved And committed with the costumer needs. Amy in the accessories is amazing because she thinks more in taking care of your safety and budget than in sales. The Financial Department is really a pleasure to make business with them/ him. He was very polite and accurate . Thank you very much to the Jeff Haas Mazda Team!! The Quinteros;) More
by Joha
Employees Worked With
Brenda, Amy and Financial Department, Brenda Bocanecra
December 27, 2012
Let me start by stating that our issue was never resolved. We have taken the vehicle to the dealership approximately 8 times since this summer over my audio system. The first time we were told the resolved. We have taken the vehicle to the dealership approximately 8 times since this summer over my audio system. The first time we were told the radio had coins therefore needed to order a new one. That was followed by a so called "defective" radio. Which leads us to a third time having to take the vehicle in which that visit lead to more questions than answers, we were simply told they had no idea what the problem was and I needed to return the vehicle at a later date. Keep in mind all these times we have not been offered a loaner. We take the vehicle back yet again and were told just to leave it there til the following day. This went on and on. Finally my radio worked (hooray), this time we were told all the speakers were bad. Unfortunately that only lasted 2 weeks, upon going over some radio tracks the radio again shut down. Once again took the vehicle back to the dealership (over 30 miles away from home) and were told to leave it there (again no loaner). Outcome, supposedly coins is the problem again. Needless to say I could have solved the problem at a small shop down the street from my house ages ago for less money. It is ridiculous this vehicle is 2 yrs old, never again will we go to Jeff Haas Mazda, much less recommend their service to ANYBODY. More
by trisha7875
Employees Worked With
Allan Hempel
November 09, 2012
I wrote the review below about the battery & I received a call from Carlos immediately after I wrote the review. He told me he was going to refund me the difference of a quote that I THOUGHT I hea received a call from Carlos immediately after I wrote the review. He told me he was going to refund me the difference of a quote that I THOUGHT I heard. He told me he just wanted to make me happy & he wanted to keep my service. Which he did. I recently have moved....too far & out of the way from Jeff Haas. I took my car to Performance Mazda on 59. & the customer service is night & day compared to Jeff Haas. I brought my car in at Performance for a head light change cause mine went out. I ended up having to change a few filters with that. All together that cost about $160-170. I was also told that I needed to change my transmission fluid which I've never had to do. I brought in a coupon for $190 to get a full flush. I was told it was going to take 1 hr & 15/30min. It took 30 min to do. Later that weekend I decided to call the service manager Lynn & ask about it cause of the little time it took. Sure enough they just did a half pan flush, not the full. She tells me to bring it in & they would do the job right. I ask her if she's going to give me some sort of refund on this & she tells me I got a discount cause its normally well over $200. I told her well you didn't give me te discount, I did by bringing in the coupon. I'm here AGAIN waiting for my car to get done for the second time, for the same service. Lynn offered nothing to compensate me for the time I'm wasting & not to mention the gas. She could have given me a free oil change...SOMETHING. Even though I live on the other side of town from Jeff Haas, I plan on taking my car there EVERTINE to have it serviced. Especially cause now I realize how much Carlos cares about great customer service. So thank you Carlos. Plan on seeing me on my next oil change. More
by retromatic
Employees Worked With
Carlos, Carlos Guzman
October 02, 2012
I found the staff at Haas Mazda professional, attentive, thorough, and respectful. We had been in the market for a new car to replace our Lexus LX470. After reviewing the options offered in this class, m thorough, and respectful. We had been in the market for a new car to replace our Lexus LX470. After reviewing the options offered in this class, my wife decided on the CX-9. She delegated the purchasing to me. I called Haas and was connected to David Morgan. We talked about what I was looking for, David asked questions, and then pulled up the color, model, and the options we wanted. He found the car in stock. I could not get to Houston for two weeks, but David agreed to hold the price for me for that time. We've all been to dealerships where the manager walks into the room with the sales rep and says he'll take $X off the price if you buy today. David and Haas don't work that way. David navigated the process for me. He gave us a fair deal on the trade-in (the same value as Carmax), and within the blue book values. The day of the sale, David had the CX-9 pulled up for me to test drive when I arrived, professionally walked me through the figures on the transaction, and worked hard to get me out of the dealership as soon as possible. They had to install a couple of options, and did a great job. You should know that we live in Austin. I would have purchased the CX-9 from the local dealership, but they wanted more for the car (enough to justify going to Houston). I had also contacted a Dallas Mazda dealership, which offered me the same price as Houston. Houston is closer to Austin than Dallas, so David at Haas got the business. One final note, since buying a car is not a common experience, and its a big purchase, I do get a bit anxious about the process. Yet, I felt very comfortable with the personalities, environment, and people at Haas. More
by Freemarco
Employees Worked With
David Morgan
September 02, 2012
This is the second time we have purchased a new vehicle from this dealership and the experience has been exceptional each time. Rainie was great to work with and made our buying experience fun! from this dealership and the experience has been exceptional each time. Rainie was great to work with and made our buying experience fun! More
by Zoomfan
Employees Worked With
Rainie Coleman,Danyell in finance, Darlene Plunkett
August 27, 2012
I used to live in Bryan-College Station and the service team there for Mazda was HORRIBLE...I could go on and on with horror stories with that Mazda dealership & their service team so word to the wise, don team there for Mazda was HORRIBLE...I could go on and on with horror stories with that Mazda dealership & their service team so word to the wise, don't go!!! Since moving to Houston, I've dealt with Jeff Haas Mazda, 4 or 5 times. So far, I've been blown away by their service until today. Carlos has always been a help. He's nice and seems to know what he's talking about. Today I went in for an oil change and tire rotation with coupons. I ended up having to replace my battery and windshield wipers. All of this was a total of $317. I was supposed to get a free carwash with one of my coupons, which I did, but it was a HORRIBLE job. Not to mention they didnt even vaccum or wipe off my interior. Normally when I just come in for an oil change, it's done regardless and it's done nice...vaccum & interior done. It just hit me wrong today cause I spent well over $300...the least they could have done was do a nice job on my car wash. Only complaint I have on Carlos is that he didn't inspect the car before he told me it was ready. It's always a pain when it's time to pay...especially when it's more than what you were expecting to pay. But when you see your car and it looks and feels nice, it all makes up for it. I walked my car and saw how horrible of a job the car wash was and when I opened the car, I was so annoyed that they didn't even clean the inside...I left not happy. I'm really hoping the next time I go, the overall experince is better. If not, I have no problem going to another Mazda dealership. Bottom line is, you want your customers to leave happy. More
by retromatic
Employees Worked With
Carlos Guzman, Carlos Guzman
August 05, 2012
Today, I hoped to buy a CX5, but it wasn't possible due to the complete unwillingness to negotiate from sales manager Larry Bennett & salesperson Ted Griffin at Jeff Haas Mazda. Granted, I am a bit upside to the complete unwillingness to negotiate from sales manager Larry Bennett & salesperson Ted Griffin at Jeff Haas Mazda. Granted, I am a bit upside down on my 2010 Honda Accord (owe $20K) and my credit is not perfect, but they wouldn't offer more than 13K on my trade, nor even try to secure financing for my situation. After less than 15 minutes, they told me it wasn't possible for me to buy the CX5. No suggestion of me coming up with a bigger down payment, no attempt to work with me at all. Just handed me my keys, my financing application and told me goodbye. I know mine wasn't going to be a big commission, but I was made to feel like my challenging finance situation just wasn't worth their time. This complete lack of customer service was shocking to me, especially since my partner had a good experience in March buying her Mazda3 and her credit isn't perfect, but they bent over backward to make her deal work. VERY disappointing. More
by wkmo
Employees Worked With
Larry Bennett and Ted Griffin
July 27, 2012
I had spent months test driving various cars and decided I wanted a Mazdaspeed3. I sold my car privately on a Monday night: then on Tuesday contacted Jeff Haas Mazda to begin negotiations for a speed3. Rain I wanted a Mazdaspeed3. I sold my car privately on a Monday night: then on Tuesday contacted Jeff Haas Mazda to begin negotiations for a speed3. Rainie contacted me and we set up a lunchtime appt. He had an offer ready to begin negotiations when I arrived and 15 minutes later we had a deal signed which met my goal for a deal! After work I came back to finalize paperwork, get the orientation etc., and then drive away. The whole process was painless and efficient. I am confident I now have a car which meets my needs and a dealership interested in doing the same--everyone was really very friendly and informative. More
by darchjohn
Employees Worked With
Rainie Coleman
