Jeff Haas Mazda

Carl Scott (the salesman) had worked out a deal with us via the internet to be in a specific price range with no money down and an upside down trade. When we arrived he let us test drive the car but then i via the internet to be in a specific price range with no money down and an upside down trade. When we arrived he let us test drive the car but then immediately sat us down to record our information, before showing us any numbers. He then brought us back figures well out of the agreed upon range (even with an ample down payment, which we specifically told him we did NOT want), but had us initial them with the comment that "the finance department will work out the numbers with you." Fine. So we waited 30 minutes in the "holding cell" for the finance manager Kortney Malito (should be maldito!) who was smug and angry that he was having to do any kind of bargaining. I realize it's only a couple dollars, but when I come to you looking for a price range and you give me a number outside of that price range and tell me "it's just semantics," I have to disagree. If I ask for 500 to 600 and you say "602, sign here," it's not going to happen. I expect you to try and work with me to get me around 550 (which, to me, would seem ethical and just all around good business practice). Mr. Malito was smug in his responses and downright mean at times. My complaint that he was not working with me was met with argumentative statements about how other people were waiting to buy the car and other people were waiting to be "helped," so I should just hurry up and take his "deal." If it had been just me there, I would have walked out and never looked back, simply because of his demeanor and the way he talked to me. I did my best to hold my composure and eventually got them down to an "acceptable" price, at which time we signed off and were given the key... wait, only one key?!? Why wasn't this disclosed? This is a $150 item! Overall, we are happy with the car, but the dealership was just lucky to have it, because they are horrible and we will never ever return there. We are also telling everyone who loves the car, NOT to go to Jeff Haas Mazda! More

I've recently purchased my second Mazda and after working with a few of the Mazda dealers on the west side of Houston, I can easily claim that Jeff Haas Mazda is by far the best all around dealership. I too with a few of the Mazda dealers on the west side of Houston, I can easily claim that Jeff Haas Mazda is by far the best all around dealership. I took my first Mazda to two others out of convenience (one closer to home, the other closer to work) at the time but once I took it to Jeff Haas, I knew I'd never be going back to the others. For service, I primarily work with Todd and believe he's the model of what service advisor should be. The customer experience he and his support staff provide is spectacular. Todd is friendly, courteous, honest, organized, thorough, and sees to it that I am totally satisfied with the outcome of my visit before I leave. I always look forward to working with Todd when I need service of any kind performed on my Mazda. Sharon, the cashier is also very friendly and pleasant and always makes sure we are comfortable while we wait. In addition to the awesome staff, the work performed by the service techs has been flawless from what I can tell. I've never had to have repeat work done and they seem to take great care of my car while they have it, which is a great source of apprehension for a lot of car owners who need service performed on their car. Lastly, if I were going to buy a new Mazda I would buy from Jeff Haas. My recent purchase was for a slightly-used specific Mazdaspeed3 so I had to purchase elsewhere. I had initially shopped a new one at Jeff Haas though and Albert and Phil were the coolest sales staff I've worked with. They allowed me to work within my comfort zone and supported my buying decision even though it wasn't with them. How cool is that? To summarize, since my first encounter with Jeff Haas Mazda approximately 5 years ago, I've had absolutely nothing but positive experiences with them. If you're like me, that seems very improbably if not impossible, but it is true. There are fancier and flashier dealerships out there sure, but if you want an outstanding overall experience with a car dealership, I would tell you to go straight to Jeff Haas Mazda. More

I went in to visit with Larry Bennett and was less than thrilled about his customer service (acted more like I was bothering him). I have bad credit, but I had the income and down payment to get a decent thrilled about his customer service (acted more like I was bothering him). I have bad credit, but I had the income and down payment to get a decent deal. He tried to state that they could only get me financed for a certain amount with ALOT down and my payments were over what I wanted. I went to Honda Cars of Katy and the salesman there got me financed with less down and my payments what I wanted! I will NEVER deal with Jeff Haas nor will I recommend them! More

Lane Tate did a awesome job selling me my Mazda 3. Great salesman, Lane was efficient, very nice and made buying a car a very nice experience. Lane knew the product he was selling and went out of his Great salesman, Lane was efficient, very nice and made buying a car a very nice experience. Lane knew the product he was selling and went out of his way to give us all the options when making this purchase. If you are looking for a car at Jeff Haas Mazda, ask for LANE TATE! More

Our experience at Jeff Haas Mazda was great, everyone we met was helpful and very nice. Lane Tate was refreshing since we did not have to play any games to haggle about the price. We knew from previous rese met was helpful and very nice. Lane Tate was refreshing since we did not have to play any games to haggle about the price. We knew from previous research that the quoted price was a great deal. We bought a certified used Mazda and I couldn't be happier. Kortney in financing was also very straightforward and helpful. Overall we had a great experience and I will recommend Jeff Haas Mazda to everyone I know. More

The service @ Jeff Haas was great. Lane Tate made my daughter's first car buying experience a smooth and enjoyable one. I met my daughter there to help her through the experience but didn't really have daughter's first car buying experience a smooth and enjoyable one. I met my daughter there to help her through the experience but didn't really have to get involved much. He 1st sent to her the internet pricing quote (I love no haggle pricing). Lane set an appointment time w/ her to show the car. He had the car in front waiting for us to view when we arrived. He assisted us w/ our trade in to get what we needed. Before he walked us to finance he sent the car for detailing so it would be ready by the time we finished. The finance specialist (I'm sorry I can't recall her name to post here) was determined to get us as good a rate as she could and she succeeded. I was extremely surprised and pleased with the rate she found considering my daughters less than stellar credit history. All things considered, it was one of my best car buying experiences. More

By the time I arrived at Jeff Haas, I was so tired of going to dealerships only to have my heart broken. Every dealership that I had visited had agreed to help me get another vehicle but kept falling sho going to dealerships only to have my heart broken. Every dealership that I had visited had agreed to help me get another vehicle but kept falling short. I am a new mother and the vehicle I had at the time was getting a little cramped; sadly, I still owed for it. Craig Foster and all of the staff at Jeff Haas worked to make me a new Mazda owner and kept looking until they found a better finance offer than the one I came in with. Even though the business should have been closed long before my contracts were signed, they made me feel welcome and they did not try to rush through anything. I already have recommended Jeff Haas to anyone that wants a great vehicle and wonderful service. I will return for my next vehicle. More

This was the best experience I've ever had when buying a car. I was in and out in less than an hour and a half. I first contacted the dealer via the web (online) and was called by phone from Mr. Foster. He car. I was in and out in less than an hour and a half. I first contacted the dealer via the web (online) and was called by phone from Mr. Foster. He was very nice and informative on the used vehicle I wanted. When I arrived he had the keys waiting for me and even put the car on the rack so I could look under it. About a 15 min. wait and I was in finance with D. Cares. She helped find me the best pay options and was up on the warranty that I purchased. Great personality. I had a big smile on my face all the way home, so much my jaws hurt for days. My 2008 Mazda Miata MX-5 is in my air conditioned garage waiting for a sunny day and she's smiling also. Thanks Jeff Hass Mazda We will meet again, John Matthew Huskey More

The service that I received was outstanding, everyone was very friendly and helpful, this was the best car buying experience I have ever encountered. I came in the dealership that afternoon, and left with a very friendly and helpful, this was the best car buying experience I have ever encountered. I came in the dealership that afternoon, and left with a new car. I was also able to contact my salesperson days later with any questions that I had about the car. My car salesman was very knowledgeable about the vehicle; which was awesome! More

The experience was great, my husband and I went to the dealership just to see a mazda tribute 05 and we ended buying a mazda5 09!! and everything just took 3 hours (driving test, financing, etc). David wa dealership just to see a mazda tribute 05 and we ended buying a mazda5 09!! and everything just took 3 hours (driving test, financing, etc). David was really friendly and helpful. They care for the costumer. THANK YOU!! Now we have our dream car :) More