Jeff Haas Mazda - Service Center

I a writing regarding my experience with this dealerships Service Department. I just can't hold my experience back anymore without letting customers know how I was treated regarding service on my Mazda and Service Department. I just can't hold my experience back anymore without letting customers know how I was treated regarding service on my Mazda and being a loyal cutomer for over 12 years. What turned out to be a alternator problem escalated to not only the alternator but much more after they replaced it with a new alternator. This "new" alternator ended up blowing all my fuses, all light bulbs, AC part, power supply to the radio. They did cover the PCM board which of course was under warranty so they could get their money back on their repair. My issue is that I brought the car for repair and left it running for them "ALL SYSTEMS WORKING FINE." I received a call mentioning they performed a test and my alternator needed replacing then it turned into the the blame game and them running their internal test to find what caused the problem. All in all I ended paying the additional $600 over the estimated cost but still am considering some type of action. Heck, I even sent a letter to the General Manager and never received a call or response and of course Mazda USA was on no help basically backing up the dealership with a sort of snotty reply. Ohhh... I forgot when I went to pick the car up there was a tail light out, one foglight was out and the power window for the passenger side was not working and finally opening the truck the felt lining was laying all over the place. You call this service; is sure don't. My wife was worried about the car that was serviced their. How much damage was done to the electrical wiring? She was scared to drive the car and I don't blame her. We ended up trading the car in on a brand new Honda. Someone that really cares about their customer with a actual phone number you can call reagarding anything you have problems with. This is unlike Mazda which has no support line. At the end is seems it is all about the money...forget the customer.....bye More