Jeff Haas Mazda - Service Center

I've recently purchased my second Mazda and after working with a few of the Mazda dealers on the west side of Houston, I can easily claim that Jeff Haas Mazda is by far the best all around dealership. I too with a few of the Mazda dealers on the west side of Houston, I can easily claim that Jeff Haas Mazda is by far the best all around dealership. I took my first Mazda to two others out of convenience (one closer to home, the other closer to work) at the time but once I took it to Jeff Haas, I knew I'd never be going back to the others. For service, I primarily work with Todd and believe he's the model of what service advisor should be. The customer experience he and his support staff provide is spectacular. Todd is friendly, courteous, honest, organized, thorough, and sees to it that I am totally satisfied with the outcome of my visit before I leave. I always look forward to working with Todd when I need service of any kind performed on my Mazda. Sharon, the cashier is also very friendly and pleasant and always makes sure we are comfortable while we wait. In addition to the awesome staff, the work performed by the service techs has been flawless from what I can tell. I've never had to have repeat work done and they seem to take great care of my car while they have it, which is a great source of apprehension for a lot of car owners who need service performed on their car. Lastly, if I were going to buy a new Mazda I would buy from Jeff Haas. My recent purchase was for a slightly-used specific Mazdaspeed3 so I had to purchase elsewhere. I had initially shopped a new one at Jeff Haas though and Albert and Phil were the coolest sales staff I've worked with. They allowed me to work within my comfort zone and supported my buying decision even though it wasn't with them. How cool is that? To summarize, since my first encounter with Jeff Haas Mazda approximately 5 years ago, I've had absolutely nothing but positive experiences with them. If you're like me, that seems very improbably if not impossible, but it is true. There are fancier and flashier dealerships out there sure, but if you want an outstanding overall experience with a car dealership, I would tell you to go straight to Jeff Haas Mazda. More

I have used this location for my car's maintenance for nearly 2 years and been fairly satisfied with the service and technicians. However when my car was towed in for a sputtering engine and smoking tailp nearly 2 years and been fairly satisfied with the service and technicians. However when my car was towed in for a sputtering engine and smoking tailpipe, their standard of service quickly changed!! While still covered by my powertrain warranty, they are refusing to make the nearly $9,000 repair on a 3yr old vehicle!! The 07 CX7 has presented me with numerous problems and been subject to numerous recalls which have resulted in failing state Inspections...... thus receiving citations. I expect so much better from Mazda! I have been a faithful customer for over 10 years. More

I a writing regarding my experience with this dealerships Service Department. I just can't hold my experience back anymore without letting customers know how I was treated regarding service on my Mazda and Service Department. I just can't hold my experience back anymore without letting customers know how I was treated regarding service on my Mazda and being a loyal cutomer for over 12 years. What turned out to be a alternator problem escalated to not only the alternator but much more after they replaced it with a new alternator. This "new" alternator ended up blowing all my fuses, all light bulbs, AC part, power supply to the radio. They did cover the PCM board which of course was under warranty so they could get their money back on their repair. My issue is that I brought the car for repair and left it running for them "ALL SYSTEMS WORKING FINE." I received a call mentioning they performed a test and my alternator needed replacing then it turned into the the blame game and them running their internal test to find what caused the problem. All in all I ended paying the additional $600 over the estimated cost but still am considering some type of action. Heck, I even sent a letter to the General Manager and never received a call or response and of course Mazda USA was on no help basically backing up the dealership with a sort of snotty reply. Ohhh... I forgot when I went to pick the car up there was a tail light out, one foglight was out and the power window for the passenger side was not working and finally opening the truck the felt lining was laying all over the place. You call this service; is sure don't. My wife was worried about the car that was serviced their. How much damage was done to the electrical wiring? She was scared to drive the car and I don't blame her. We ended up trading the car in on a brand new Honda. Someone that really cares about their customer with a actual phone number you can call reagarding anything you have problems with. This is unlike Mazda which has no support line. At the end is seems it is all about the money...forget the customer.....bye More