Jeff Haas Mazda - Service Center

Excellent service Todd Troublefield was very helpful. All Mazda service personnel were professional and polite. I am pleased with the service for my 2014 Mazda 6. Tha Todd Troublefield was very helpful. All Mazda service personnel were professional and polite. I am pleased with the service for my 2014 Mazda 6. Thank you! More

Service I thought I had some suspension damage on my MX-5. I called Todd Troublefield and he got me in immediately. I had it towed in and he took care of the I thought I had some suspension damage on my MX-5. I called Todd Troublefield and he got me in immediately. I had it towed in and he took care of the rest. I was getting ready to catch a plane so I was a bit rushed. He called me while I was waiting to board, indicating they checked it out immediatly upon arrival. He said nothing's wrong! I questioned that because I was sure I had damaged something. He said they put it on the rack, drove it and nothing! Oil change, tire rotation and alignment and I was good to go. I trust Todd T and the dealership and know they've worked hard to earn that trust! Todd T has always answered my questions, been accommodating and threw me some coupons. I can't speak highly enough about him and this dealership!! Being a woman, I'm always a tad careful of repair personnel and service/repair suggestions. I trusted Todd T after my first visit. If you have the opportunity to visit this dealership, I highly recommend Todd T for your service needs. More

Cynthia Ramirez This is definitely not a fake review as one poster stated. Over the years of owning several cars, jeff Haas Haas is the best dealership I have ever d This is definitely not a fake review as one poster stated. Over the years of owning several cars, jeff Haas Haas is the best dealership I have ever dealt with. They are courteous, and prompt service whether you wait or pick up later. Making an appt is a big plus. although all the Haas service reps I have dealt with are great, I really liked Cynthia. She was.professional, knowledgeable and personable. I will be using her specifically as my rep. Thanks Cynthia! More

Tod Troublefield Well presented and efficient keeping me up to date and informed about the progress of the service. Explained what the work performed content and why. Well presented and efficient keeping me up to date and informed about the progress of the service. Explained what the work performed content and why. More

Excellent Customer Service! I am a former Toyota owner and customer of Sterling McCall who set the standard for service for dealerships in Houston. I bought a Mazda CX-9 last ye I am a former Toyota owner and customer of Sterling McCall who set the standard for service for dealerships in Houston. I bought a Mazda CX-9 last year and Jeff Haas Mazda has raised the bar for service. Cindy Ramirez is very professional, knowledgeable, and gets things done. She is awesome! More

Todd Troublefield is very nice and very professional. Thanks I really recommend this dealership. Everybody is Nice. Todd Troublefield helps a lot and explain everything clearly. Thank you very much.. You h I really recommend this dealership. Everybody is Nice. Todd Troublefield helps a lot and explain everything clearly. Thank you very much.. You have to go there!!!! More

Excellent service! I was in for the first time on Friday, the week before Thanksgiving. I was in and out in 30 minutes. Todd took the time to explain everything and answ I was in for the first time on Friday, the week before Thanksgiving. I was in and out in 30 minutes. Todd took the time to explain everything and answered all my questions. I'll be baackkk. I have to share, I was at a Ford dealership later that day for a tire repair on my husbands car. After waiting for an hour I found my service advisor. He wasn't told I was there, he also told me they can't get to me for 2 hours!! After much conversation, I mentioned I was at JH Mazda and they got me in and out in 30 minutes. He got me right in. Lol More

Outstanding Service! I am writing to give a huge "thumbs up" to service advisor Jessica McCaffrey, who was in charge of my 30,000 warranty service at Jeff Haas Mazda. I in I am writing to give a huge "thumbs up" to service advisor Jessica McCaffrey, who was in charge of my 30,000 warranty service at Jeff Haas Mazda. I initially took my car in on Wednesday, the day before Thanksgiving, without an appointment. Jessica explained that she would do her best to fit me in that day when she could, but because it was so busy at the dealership, she suggested that instead of waiting I might be better off bringing my car back on Friday, a recommendation I decided to follow. When I returned to Jeff Haas today, Jessica remembered me and greeted me as soon as I entered the service department. She immediately took my car back to the service area. After approximately 45 minutes, she mentioned a few additional items recommended by the service technician, and I agreed to have two filters replaced. During our brief discussion, I asked Jessica about the possibility of using a dealership coupon I had downloaded; she not only agreed, but suggested that I use a different coupon that offered even more savings. I was incredibly impressed with her willingness to help me consider the different discount options offered by the dealer. When my car was finished, it was immaculate--and looked like new: Jessica had asked the service area to run my car through the car wash, another service that sets Jeff Haas apart and shows that they care about their customers. I am extremely appreciative of Jessica's efforts on my behalf. She is polite, professional, and attentive. In the past, I have worked with Todd Troublefield, who is also a superb service advisor, but he was off when I stopped by Jeff Haas on Wednesday. I feel fortunate that Jessica was able to step in and do such a terrific job. I'm sure Jeff Haas must value its amazing staff! One other brief note. I purchased my car at Jeff Haas and have consistently had my car serviced there. Recently, I moved, and I considered driving to another dealership closer to home. When I called the other dealership, however, I found out that I couldn't get an appointment for about a week. They were not flexible about scheduling my service; and, unlike Jeff Haas, the person at the other dealership wasn't friendly or helpful. I realized at that moment that I had no desire to go anywhere but Jeff Haas. There is a good reason why Jeff Haas deserves my loyalty and trust. They are an excellent dealership and provide top-notch service! More