Jeff Schmitt Cadillac

Best car buying experience in 43 years! By far our best experience in 43 years buying a car from a dealership. Rob Sanders was our salesman. Rob was professional, friendly and courteous. He By far our best experience in 43 years buying a car from a dealership. Rob Sanders was our salesman. Rob was professional, friendly and courteous. He did not pressure us to buy the extras and came back with a fair trade in. We were treated well by all of the sales staff and would definitely buy from them again. More

Very Misleading...Proceed with Extreme Caution ANYONE INTERESTED IN SELLING A USED CAR TO JEFF SCHMITT NEEDS TO READS THIS FIRST!! I received a letter in the mail claiming that increased demand ANYONE INTERESTED IN SELLING A USED CAR TO JEFF SCHMITT NEEDS TO READS THIS FIRST!! I received a letter in the mail claiming that increased demand for used cars led Jeff Schmitt to be interested in purchasing my car. After calling the number in the letter, I was directed to the Jeff Schmitt website to fill out a form with information on my car and receive an "instant offer" for my car which could be redeemed at the "participating dealer" (Jeff Schmitt). I filled in the information, including my VIN number, and received an instant offer. I was called to see what I thought about the offer. I said the offer was marginally interesting (somewhat lower than I hoped). I was told that very often the actual offer is higher so I made an appointment to take the car in to the dealership for their review. After their review, they offered me $3,000 less than the "instant offer"! I was told that my offer was from KBB (even though the KBB service was offered as part of the used car purchase program on Jeff Scmitt's website) and that Jeff Schmitt did not have to honor it. Needless to say, I was extremely disappointed and left. My skepticism about the value of this program was confirmed. I definitely would not recommend this program and perhaps this dealership to friends or family. More

Customer Service Hello! I was in your dealership today, to have my car serviced. I am not sure, what the young man name was that helped in the service dept., but I w Hello! I was in your dealership today, to have my car serviced. I am not sure, what the young man name was that helped in the service dept., but I would like to say, that he was very pleasant and very helpful. I also would like to comment Cody Helton, he was a really nice sales person. While my car was in service, I was looking at newer Cadillac, and he went out of his way, to assist me, with the matter. But we were unable to come up with a car, in my price range. And I can not say enough about Lynn, in your cashier office. She represent your company well. Thank you, Otto Alan Gray More

Go anyplace else but Jeff Schmitt! I purchased a used vehicle from Jeff Schmitt just over a year ago. The purchase experience was par for what you would expect when buying used a car. I I purchased a used vehicle from Jeff Schmitt just over a year ago. The purchase experience was par for what you would expect when buying used a car. In addition, I had body repair work done on the vehicle as part of the deal and another which I paid for. I had several workmanship issues which I had addressed immediately. However, I have experienced continued electronic issues with the automatic rear hatch shortly after the "repair" was made. (Incidentally, the vehicle was sent out to another dealership because Jeff Schmitt couldn't get the rear hatch to work after they disassembled it) Once I finally got the problem diagnosed, the Toyota dealership said the wiring on one of the rear sensors was "mangled". It is obvious to me that this occurred when the door was disassembled/reassembled. I spoke to the manager of the body shop who said the work on the portion paid for by the used car shop does not come with a lifetime warranty but apparently the work I paid for does. I also talked to Clay Alsip, the manager who said it was more than likely a failed sensor and regardless of my immediate problems with the vehicle; he would not warrant the damage. His final decision was based on the age of the vehicle (2013 with about 30,000 miles) as he believes it was likely a mechanical problem with the part. I am not satisfied with this explanation or the manager's final decision. As a Jeff Schmitt "preferred" customer, I am stuck with the cost to finish the job properly. Before you stop reading, I am reminded of another incident with the Jeff Schmitt Auto Group that involved a salesman running a credit report without my permission or knowledge. (I have the letter from the finance director apologizing and requesting removal of the inquiry) The negative ding on my credit was discovered during the final phases of a mortgage application. Bottom line is that doing business with this company could cost you time, frustration and thousands of dollars! Screw me once shame on you. Screw me twice shame on me! I will never do business with Jeff Schmitt in any facet and will recommend that my friends and family do the same. Do yourself a favor and go anywhere else! More

Supernatural salesmen! I came all the way from Birmingham Alabama to buy a truck..I'd been looking for a vehicle for quite some time.. Kevin Combs super salesmen negotiate t I came all the way from Birmingham Alabama to buy a truck..I'd been looking for a vehicle for quite some time.. Kevin Combs super salesmen negotiate the transaction over the phone with the care of a nuclear bomb specialist..this guy really knows his business,and goes all out the way to see it through..his methods is as a mother hen incubating her eggs..I felt empowered by the professionalism in which he worked. More