Jeff Schmitt Cadillac

Brought vehicle in for service My parents purchased a 2013 Chevy Cruz from here, drove it a couple days and then it started making a god awful sound. My parents took the vehicle in My parents purchased a 2013 Chevy Cruz from here, drove it a couple days and then it started making a god awful sound. My parents took the vehicle in for some touch up work that was promised when the vehicle was purchased and the work was great, however they asked about the noise the car was making and the service manager said it wasn't making that sound when they purchased it and they would not fix it (for one I was there during the purchase and if it would have made that sound we wouldn't have purchased it). I called the Chevy dealership in Fairborn and spoke to a not too friendly advisor, so I gave it one more shot and called Miamisburg and spoke with Nicole who was very friendly and helpful!!! The salesman and finance lady was wonderful when the vehicle was purchased, but I will never deal with the Cadillac dealership in Beavercreek again. Service manager really needs to learn how to treat people, especially the elderly!! More

service manager and sales manager impeccable solution my 70 yr old mother purchased cadillac in 2012, had a few minor issues and then a major issue w tires wheels..although i think the culprit for the def my 70 yr old mother purchased cadillac in 2012, had a few minor issues and then a major issue w tires wheels..although i think the culprit for the defect lies within the wheel (giavanne wheels) sales manager and service manager worked together w me to resolve the issue..The issue in fact wasnt by any means the fault of dealership but despite that Marty and Dale went above and beyond to get my momma back driving a car w inflated tires...A big thank you to Marty and Dale and the vogue tyre distributer who all came together and offered a legit deal to rectify any issues...it even says more about dealer that they were dealing w Giavanne wheels that werent warrantied nor was dealer responsible for defects in wheels they no longer sell....Had a fantastic experience w the Jeff Schmitt management team!! Dont ever believe this business is sketchy, i dont believe the COMPANY ever was,,,..in fact, "SKETCHY" moved on to do his business elsewhere (my opinion)..JeffSchmitt is sure to be a more successful company with their current management team...lots of effort, very considerate and concerned...and im overly satisfied with the resolution plan!! Thank you Marty and Dale......Sincerely D Zammit More

Both of the sales representatives were very knowledgeable about their product. They continue to help us, after the sale of the vehicle, with "second" delivery training sessions. about their product. They continue to help us, after the sale of the vehicle, with "second" delivery training sessions. More

We purchased a used Buick park avenue from Michael. He was extremely friendly and listened to all of our concerns and needs. I came in there with a folder of questions and research that I did on the car, was extremely friendly and listened to all of our concerns and needs. I came in there with a folder of questions and research that I did on the car, him and the company. He listened to everything I said and answered all of my question the best that he could, without getting impatient with me. So after test driving the car we heard a sound from the back end, that could have been a bad tire. We expressed our concern to Michael and he agreed that it needed to be checked. He had the service department look into it before we signed the papers. The following day he informed us that they were going to put two new back tires on the car, so we came in and signed the papers, trusting them that the issues was resolved. We picked up the car the following day, however after driving it on the highway that night we realized it was not the tires, and we brought in to our mechanic to take a look at it. He informed us that it was the air shocks and it was unsafe to drive. We called Michael to let him known, however he was on vacation at this time so we had no choice but to have it fixed right then. The next day we went in to let him know what had happened, Nick the sales manager informed us that he would get with Michael once he was back and let us know what they would do for us since we had to pay for the repair ourselves. Michael contacted me the following day and told me that he spoke to his manager and that he was very sorry about our situation. He was a man of his word and told his manager that we all agreed that the issues needed to be fixed before purchasing the car and that it had not been done. He asked us to bring in the repair cost and that they would refund us the amount. I was very shocked to hear this, we had already paid for the car and signed the papers so they could have said sorry and been done with us ,however they our more about the customer and our satisfaction then just about a sale. I am extremely impressed by their customer service in the sales area and will be returning to them when it is time to purchase another car. I will ask for Michael since I know he is a man of his word and that he is about customer satisfaction not just a sale. I would also like to mention my father purchased a new Cadillac last year, from a young sales man there however, I do not know his name, but he was very pleased with him also. Way to go Jeff Schmidt Cadillac,Michael Jackson and Nick. More

The experience was great, it was beyond great dealing with Bryan Edwards. The moment I entered the dealership and was greeted by Bryan I felt at home. he was patient with me and focused at exactly what I with Bryan Edwards. The moment I entered the dealership and was greeted by Bryan I felt at home. he was patient with me and focused at exactly what I was looking for. I went in to look at a CTS coupe Base model. but I end up getting a better deal in a 2013 CTS coupe premium model. he was great at explaining the benefits and showing me the ins and outs that come with the new Cadillacs etc. The service was AMAZING and the finance process took less than expected. it was a breeze. Jeff Schmitt Cadillac might just be my #1 dealership in the future. More

I want to Thank Malcolm and Josh at Jeff Schmitt Cadillac for going above and beyond my expectations, I love my 2013 Jeep Compass and if it had not been for Malcolm, I would not have stayed to buy a vehicle for going above and beyond my expectations, I love my 2013 Jeep Compass and if it had not been for Malcolm, I would not have stayed to buy a vehicle, but I am so glad that I did and it was one of the best decisions that I have ever made. I really appreciate the time and attention Malcolm and Josh gave to me. They gave me a deal that went beyond my wildest dreams, and I am so grateful for the excellent service that I received. A rating scale of 1-10 with 10 being excellent, I rate them a 10+. I will definitely tell everyone to go to Jeff Schmitt Cadillac and get a deal of a Lifetime!!! Thank you Jeff Schmitt Auto Group for being there for me! More

I came into the dealership looking for an economical used car, and was greeted by Bryan Edwards. He pointed me in the direct of a used Pontiac Vibe that was just traded in. The Vibe and price fit exactly w car, and was greeted by Bryan Edwards. He pointed me in the direct of a used Pontiac Vibe that was just traded in. The Vibe and price fit exactly what I needed. Thanks again. More

As my husband and I pulled up and got out at the dealership, we were immediately approached by the salesperson, Timothy Sawyer. We were greeted in a very welcoming and professional manner. The custo dealership, we were immediately approached by the salesperson, Timothy Sawyer. We were greeted in a very welcoming and professional manner. The customer service was excellent. We told the salesperson what vehicle we were there to see and he was more than happy to show us the vehicle after going over some preliminary information. Throughout the test drive, Mr. Sawyer continued to provide us with pertinent information about the vehicle and answered any questions we had. When we decided to go forward with the purchase the paperwork was all processed in a very timely manner and Mr. Sawyer really worked with us to get the deal we wanted. On the last leg of the purchase we were introduced to Ian Quinn. He finalized all of the paperwork, went over everything in detail, and answered all of our questions. Mr. Quinn was very personable and professional. Overall, we left with a great new vehicle after having the best experience we have ever had at a dealership. More

My wife and I had been to a lot of dealerships looking at new cars. We were treated well everywhere we went, but the experience we had at Jeff Schmitt Cadillac was by far the best. Our salesman was Eric Low new cars. We were treated well everywhere we went, but the experience we had at Jeff Schmitt Cadillac was by far the best. Our salesman was Eric Lower, and he could not have been more friendly and helpful. Shopping for, and buying a new car can be very stressful, and Eric has that demeaner that automatically makes things seem less stressful. Every question we had was answered in a way that we could easily understand, and we had his full attention. After we selected the car and color we wanted, and the paperwork was being completed, I changed my mind and chose another color, and he assured me that his main objective was to make sure we were happy with what we got. Also, his sales manager-Martin Ziegler wanted to make sure we were receiving all the attention we needed, and asked if there was anything more he or Eric could do to make our experience better, and my answer was no. We could not have asked for better service. I will tell anyone interested in buying a Cadillac to go to Jeff Scmitt's, and specifically ask for Eric. If we receive that same attention from the service department when that time comes we will never go anywhere else. More