Jeff Schmitt Mazda

After my first glowing review of this dealership, I felt the need to revise my opinion of Jeff Schmitt Mazda. As with most dealerships, after they make the sale they cease to care about the customer. I just the need to revise my opinion of Jeff Schmitt Mazda. As with most dealerships, after they make the sale they cease to care about the customer. I just took my car to the dealership for its first oil change. First, it took three times trying to get an answer from the service dept. I tried to call at various times on different days, no answer. Finally after a week of trying I finally got through. When I arrived at my scheduled appointment time the service manager appeared very rushed and frustrated (he said it was the end of the day and his guys "needed to get home") BTW my appt time was 4:00pm. When I tried to ask him questions about the car he tried to push me off on another employee that was not in that day. When I told him I have problems with the car I needed fixed, he told me to call another day and make an appointment. Really? Concerning the cars quality, I have multiple issues with things that need to be fixed, I have noooooo idea how Mazda has such high inital quality ratings! The vehicle was great for the first two weeks. I will never purchase a car from another Jeff Schmitt dealer again! More

Dealer is high pressure. Make sure to watch your invoices while going through the contracts cause they will screw you over in every way they can. You negotiate the price of the car and the price on the invoi while going through the contracts cause they will screw you over in every way they can. You negotiate the price of the car and the price on the invoice will be higher. Things they say are included end up costing you. We fell for it, we were totally owned. If it wasn't for the fact that I trusted them we would be in a much better place right now. Go elsewhere, find an honest sales team, an honest sales manager. More

The car was dirty when I first looked it over, The quote from the salesman "we'll detail it before you take it." After being at the dealership for 4 hours, it was 10 PM, I took the car home. There were de from the salesman "we'll detail it before you take it." After being at the dealership for 4 hours, it was 10 PM, I took the car home. There were dead leaves in the trunk area, hair on the back seat, crumbs, on the console, sneeze spray on the front windshield and review mirror, spilled food on the dash. The attempt at cleaning the windshield on the outside, just spread the dead bugs out, I could go on. They left me a grand opening sign in the trunk along with the new floor mats. The inspection sheet stated that the windshield was inspected, it didn't note the poor repair of chip I found the next morning. Did take the car back the next day, they did make attempt to clean it, they did a very poor job at the second try, Even the salesman that delivered the car noticed the crumbs still in the car, the windows were clean in areas, with a heavy film that comes from using a dirty rag to clean windows. Be aware don't sign anything until your happy with the car. I felt I got a good deal, but it didn't say as is. More

Jennifer was wonderful. we went in just looking for a vehicle with no intention on buying. After talking with her and test driving a couple cars she found us what we were looking for. We are trying to re vehicle with no intention on buying. After talking with her and test driving a couple cars she found us what we were looking for. We are trying to rebuild our credit after my husband became disabled and the dealership was fantastic in working with us. We now own a wonderful car that we are extremely happy with. Jennifer was really great and i am recommending to our friends the car lot. thanks so much Cindy and Jim McDaniel More

My experience with Reggie and Jeff Schmitt Mazda was absolutely great. They were very welcoming and got me into the car without having to haggle for price (USAA Pricing) and got me a MazdaSpeed3 for a S absolutely great. They were very welcoming and got me into the car without having to haggle for price (USAA Pricing) and got me a MazdaSpeed3 for a Steal of a Deal. Great people. I would recommend to anyone. More

I was my intention to merely look at the cars that were available, but not to purchase one that weekend. In fact, I had not intended to purchase a Miata at all. However, due to the fantastic customer ser available, but not to purchase one that weekend. In fact, I had not intended to purchase a Miata at all. However, due to the fantastic customer service provided by Jennifer, I drove away in a brand new Miata that day. More

Jennifer and Sam helped me and they were great, they worked out the deal that match my need and budget. they both were really nice and helped in every way possible worked out the deal that match my need and budget. they both were really nice and helped in every way possible More

Service and friendliness were great. I liked my Service and friendliness were great. I liked my salesperson. He was informative, available when needed, and not pushy. The price for the car wa Service and friendliness were great. I liked my salesperson. He was informative, available when needed, and not pushy. The price for the car was very good. My only complain was that some dealer work (paint and interior protections) were done beforehand and I paid for them. They were given to me at dealer cost but I did not ask for them. This was a minor thing but still a little irritating. I would have like to have been given the choice first rather than been asked to pay for it after the fact. Also, since I bought the car I have read up on driving techniques for the engine break-in period, the first 1000 miles. I regret having seriously violated these practices during my test drives. It would have been nice if my salesperson would have known more about these and passed them on beforehand. Overall, I had a good experience and would recommend this dealership and Mazda to others. More

Came in looking for a used car and good gas mileage just like a lot of people right now. Sam was the salesman I worked with and from the get go he felt more like a friend helping me look at the car than yo like a lot of people right now. Sam was the salesman I worked with and from the get go he felt more like a friend helping me look at the car than your typical salesman. When it came time for negotiating price again it was like he was on my team. This being the fourth car I have purchased in 2 years i can tell you this is rare. It was almost to hard to believe which is why i have given the car a few months to prove me wrong but no surprises. To take it one step further they offered to remove a large dent from the front bumper as part of the sale and Sam called me to set it up and called me when it was finished. This is why Sam is the man and I will be using him and recommending him to anyone I talk to about purchasing a car. The bumper looked brand new when i picked up the car also. More

Basically one of the best experiences I've ever had! Chris was professional and extremely knowledgeable. The only salesman I've ever known to care more about the customers expectations than their commis Chris was professional and extremely knowledgeable. The only salesman I've ever known to care more about the customers expectations than their commission. I was extremely impressed with the quality and features on the Mazda 3. I have always been an "american" car buyer , but the quality of this car is second to none. For the price and MPG it can't be beat, and Chris was the icing on the cake! Even offering to allow me to drive the Mazda to another dealership to test drive a different car (a chevy HHR, which was laughable after driving the 3)! After the high pressure sales tactics used by Matt Castrucci Mazda, Jeff Schmitt was a welcome change. They were easy to deal with on price, and the sales/financing departments are second to none! More