Jeff Schmitt Mazda

Great People Great Buying Experience This was my first time buying a car and I have always heard that the first time is the hardest. I would have to say that it was pretty easy. I was hel This was my first time buying a car and I have always heard that the first time is the hardest. I would have to say that it was pretty easy. I was helped by Cat McMillian. She was very understanding and easy to talk to. As everyone knows buying a car is a huge purchase and can be nerve wrecking. Cat listened to my concerns, my list of expectations and also my budget. She was very helpful with making sure that I could get all the things that I wanted and that most importantly I had gotten the right price for my budget. I was also helped by Greg Nicoll who is the Special Business Manager. He was very helpful as well and very accommodating. He also knew my budget and was willing to work with it as well. Both Cat and Greg were very personable people which made the car buying process easier and less nerve wrecking. I would recommend both to aid in your car buying experience. More

Buying a Mazda In researching available new car models we determined the Mazda 6 was on our short list of options. We arranged several visits to dealers both in p In researching available new car models we determined the Mazda 6 was on our short list of options. We arranged several visits to dealers both in person and on-line, and Catherine helped arrange the best deal we could find. She was very helpful in explaining the various available trim levels, options, etc. available to us in terms of finding the vehicle that best met our needs, and also fully explained the post-sell available service capabilities of Jeff Schmitt Mazda. We opted for this dealership because Catherine worked hard to meet our needs and in the end provided the best offer among all the competing dealerships. We will recommend that Catherine and Jeff Schmitt Mazda to friends looking for a good car buying experience. More

BEST Car Buying Experience...Thanks to Paul Cade! :) I drove up and when I got out of the car, Paul was the first face I saw. He greeted me and I immediately felt comfortable. We chatted for a minute, to I drove up and when I got out of the car, Paul was the first face I saw. He greeted me and I immediately felt comfortable. We chatted for a minute, told him what I had been thinking in terms of features and some of the models I have researched, and he got me into exactly what I wanted and could afford. I wasn't pressured at all to buy when I walked in the door. And honestly... didn't 100% have the attention to do so, but Paul was so easy to talk to and just made it an all around amazing buying experience. I walked in an started my buying adventure around 10am, and I was cruisin in my awesome 2015 Mazda6 by 2:30pm. Thank you so much Paul, you made my day :) More

Great car buying experience Catherine McMillian @ Jeff Schmitt Mazda was terrific to work with. She made the car buying deal very easy; she answered my questions frankly and lis Catherine McMillian @ Jeff Schmitt Mazda was terrific to work with. She made the car buying deal very easy; she answered my questions frankly and listened to what I wanted in a car. Moved up to a Mazda6 from a Mazda 3 with only 356K miles. Business manager John Clarke was great also. No big pressure to buy add-ons. This dealer and the people get top marks. More

Impressed with cars & salesperson Catherine McMillan We stopped by Jeff Schmidt Mazada Friday and spoke to Catherine McMillian. She was very knowledgeable and helpful. We were not sure what we wanted w We stopped by Jeff Schmidt Mazada Friday and spoke to Catherine McMillian. She was very knowledgeable and helpful. We were not sure what we wanted when we got there but "Kat" went out of her way to help us figure out a direction we might want to go. We have bought several new cars over the years and have rarely had a salesperson so helpful but yet not pushy or phony! Once we make our decision and if it is a vehicle at one of these dealerships we will certainly go back to Catherine. We highly recommend "Kat" to anyone looking for a vehicle at the Jeff Schmitt Auto Group! More

Best experience of my life. At the start of my car buying adventure, I had serious trouble being young with no credit. Many dealerships turned me down or walked away from me whe At the start of my car buying adventure, I had serious trouble being young with no credit. Many dealerships turned me down or walked away from me when I told them I wanted to but a car but not Jeff Schmitt. Cat McMillian told me that she'd do everything her power to get me in a car and she did. She was a pleasure to work with an a very experienced consultant. She and her team of financial advisors not only found me a great car but also allowed me to recieve a good APR. these people are the best! More

Cat McMillan Review / dealership review Cat was really attentive to Kevin & I. She was persistent but not annoying. Cat was very personable & honest. She was making every effort to help me Cat was really attentive to Kevin & I. She was persistent but not annoying. Cat was very personable & honest. She was making every effort to help me & kept reassurance that certain ways will work. She was a blessing! Now the car wash......was not impressive. It was very sloppy. I could have done it myself. I believe in taking pride in the work that you do whether it be an individual working at a fast food restaurant or washing cars, you still have the responsibility to show greatness. More

car purchase experience I went to Jeff Schmitt's on Alpha Road to obtain a line of credit, and to get my current car appraised for trade in value. Jack Emrick met me outside I went to Jeff Schmitt's on Alpha Road to obtain a line of credit, and to get my current car appraised for trade in value. Jack Emrick met me outside and introduced himself and asked if he could be of any help. He was a very courteous, kind, friendly employee of this dealership. He explained everything to me and kept apologizing for the paperwork taking so long. He offered me something to drink on numerous occasions, even offered to get me something to eat while I was waiting on the finance department to finish. We discussed the types of car that I had been looking at and he brought up a couple of cars that I was interested in for me to see. We took the car I wanted out on a test drive and he was very pleasant during the entire test drive. I did appreciate that he was not being pushy like some salespeople have been in the past at other dealers. While I was sitting in the dealership waiting on my paperwork to be completed I was watching the other sales staff as well. They were all friendly and spoke when they walked past me. The finance guy "John" was also very friendly and nice. He was able to get me a great interest rate even though I do have unsecured debt. I truly was not planning on buying a new car on this date, but the experience was so good that I did indeed buy a used car and drove it home. I am very pleased with all aspects of this purchase and I will refer others to this dealership as well. More

I visited the dealership on Friday, March 7 to start my car purchase effort. Sean Davis was very helpful in finding me several makes and models to try on for fit. I thought that the Mazda 3 was the most car purchase effort. Sean Davis was very helpful in finding me several makes and models to try on for fit. I thought that the Mazda 3 was the most comfortable. While I was not interested in test driving he did convince me to do so, however this became a long process as the vehicles he wanted to show me each became unavailable. I did finally test a 2013 Mazda 3. He took my information and I continued my search. No follow up contact was made by Sean after that. Wednesday March 12 I e-mailed Sean a vehicle I was interested in driving that afternoon. I followed up with a phone call to see if we could arrange a time. Sean had customer appointments and I had a committee meeting for an Affordable Housing Organization so we decided to make the appointment to follow my Chamber of Commerce Board meeting on Thursday, March 13. I met Sean on Thursday as scheduled to find out that the vehicle I had e-mailed him was no longer available. He suggested another vehicle which we did test drive. He did accommodate my request to drive on the highway instead of surface streets again as this is a large part of my daily commute. While the drive was mostly satisfactory there were some minor issues which he assured me would be corrected. I asked Sean to discuss with his Sales Manager the best package they could offer and to contact me via e-mail or phone later that day. I was not contacted. I e-mailed Sean again on Friday, March 14 between 10 and 11 am to inquire on the car and the information I had requested, I also indicated I would be available only by phone after noon. After not receiving any contact I called the dealership to speak with the Sales Manager, Frank at around 1:15. I explained to Frank my frustration in the lack of communication and follow up that I had experienced to date. While Sean was to present my request to him on Wednesday he seemed to have no idea of that request. He asked me to come back in that day but I had made an appointment with a dealer in Columbus to drive another vehicle, as I had made that appointment I would keep it. He requested I not purchase any vehicle until I came back and met with him personally and he would work with me to get me the best deal possible and if not he would pay for my gas to go back to Columbus to purchase the other car. I agreed I would not make a purchase without meeting with him. Immediately following his call Sean Davis called me indicating he comes in at 1:30 on Friday so had just received my e-mail. He apologized for not following up with me the previous day. I told him I would have to get back with him regarding a time for Saturday, March 15. Sean called back just after 5:00 upon the request of Frank and we set an appointment for Saturday, March 15. On Saturday, March 16 my ride to the dealership was running a bit late so I contacted the dealership to let Sean know I would arrive half hour after our initial appointment time. The receptionist indicated he was not at his desk so she took a message to pass along. When I arrived at the dealership they were unable to locate him. Upon checking, the salesman discovered he had called in sick for the day. I asked to speak with Frank as he indicated he would be assisting me. Frank informed me that Sean was at the hospital and asked Paul to help me out as he had other customers. While Paul was pleasant he was thrown into a situation and provided no information so I was starting the process over. Once he was able to figure out which car I was interested in he took my information and said he would see what deal we were looking at since Frank had theoretically already been involved and was looking a best price for me. To say the least I was insulted when the proposal that was presented was the internet list price. We discussed price and I gave him my offer, he left and returned and asked what they would need to do to get my business. I indicated that we had just discussed that and he asked I initial that offer. He took that and at that point Frank appeared with the offer in hand. I did express to Frank my frustration that I had done as asked however when I came back in he did not meet with me as promised nor did he have any sort of proposal outside of what was advertised, also as promised. While I did purchase a vehicle I have regretted that purchase since before I left the dealership. Sean was helpful so long as I was in the dealership. Their follow up customer service is simply non-existent and they do not fulfill those things they indicate in conversations. As such I have and will continue to recommend those in the market for a vehicle do so at another dealership. More

I absolutely love my new Mazda6!! Catherine McMillian made the entire process of purchasing my new car a breeze. She was so attentive and on top of everything from the beginning to the end of the sale. made the entire process of purchasing my new car a breeze. She was so attentive and on top of everything from the beginning to the end of the sale. Catherine's personal touch made the experience even better. While I was signing the paperwork, she was decorating my new car with Thank you and Congratulations signs and had a gift bag full of useful car items in my passenger seat waiting for me! She then spent time going over car functions and taught me how to use my new blue tooth feature that i was so excited about...then we were off to the gas station and I was soon on my way home with a full tank of gas and my beautiful new car! I will send anyone I know that is in the market for a new car to Catherine McMillian at Jeff Schmitt Auto Group! More