Jeff Schmitt Mazda - Service Center

friendly personnel friendly. liked the looks of the mazda 3 on the showroom floor. not ready for commiting to a car payment at this time. when i am i will defi personnel friendly. liked the looks of the mazda 3 on the showroom floor. not ready for commiting to a car payment at this time. when i am i will definitley keep mazda in my mind. my granddaughter stopped by to inquire about service for her mazda 6. More

I had brought my car in for a warranted service and also explained to Steve, the manager, that my center counsel power was out. I mentioned I forgot to check the fuse, and did not want him to investigate th explained to Steve, the manager, that my center counsel power was out. I mentioned I forgot to check the fuse, and did not want him to investigate the issue if the fuse replacement was costly. Steve total me the total cost to replace the fuse was 2 dollars. I agreed to allow him to investigate, as the replacement cost was very low. I received a call from another employee verifying the problem was the fuse, and I gave permission as long as it was still 2 dollars. When I picked up my car the charge was 30 dollars, and when I asked Steve why it wasn't the 2 dollars as mentioned I was total there was extra cost for labor. There was however, no complications in replacing the fuse and it needed no additional labor. I find this to be unprofessional and beneath such a renowned company. When I ask any company for the total charges, I expect all charges. I do not go to Krogers and pay unmentioned fees for my food, or anywhere else. It is also disappointing to have a manager go against his agreed price. I understand other errors can be found that increase cost, but there were none. It seems the bottom line for sales is more important for Jeff Schmitt, than honesty for repeat business. My original warranty repair was also not solved, but I do not want to return as I am afraid I may be charged with dishonest random fees. More

I visited Jeff Schmitt Mazda for my first oil change. Even though I was just there for that, David Frey greeted me and helped assist me while I waited. They made me feel like they actually care and appre Even though I was just there for that, David Frey greeted me and helped assist me while I waited. They made me feel like they actually care and appreciate my business. More

Went in to have my rx8 serviced and repairs made. The service team let me know upfront what needed to be done now and what could wait. This service team has always gone above and beyond what I expected t service team let me know upfront what needed to be done now and what could wait. This service team has always gone above and beyond what I expected to take care of my car and make sure I was driving a safe vehicle. Jesse spent time with me going over what Mazda was offering and answered all my question even though my car purchasing would be in the future. His time will be well spent I will purchase from him when the time comes and whenever possible make referrals to this dealership's service department and sales staff.. More

My son was in the area for a ten-week internship. We purchased a low-mileage used Mazda Protege for his use. When we arrived, we found that the muffler had rusted and needed to be replaced (with cataly purchased a low-mileage used Mazda Protege for his use. When we arrived, we found that the muffler had rusted and needed to be replaced (with catalytic converter) -- thus our reason for seeking out Jeff Schmitt Mazda.. Shonda Zanow.was WONDERFUL! We could not have asked for anyone more helpful. We especially appreciated her attentiveness to getting the car fixed so we could return home. When we returned ten weeks later, we learned that the check engine light was on just as we were ready to leave the area. So back to Jeff Schmitt Mazda. Once again Shonda was SO helpful, arranging to get the gas cap seal from another dealer so we could be on our way as soon as possible. The service department carefully checked the car to make sure that it was safe to drive. Our family was very thankful to have such a wonderful experience, especially when we were out of town. More

Our service was amazing and David did an awesome job with helping us find the right car. We had a CX7 and loved it but wanted something a little bigger, so we ended up test driving a CX9 and loved it. We c helping us find the right car. We had a CX7 and loved it but wanted something a little bigger, so we ended up test driving a CX9 and loved it. We chose the one that was in the showroom and they had to rearrange the area to get it out but they were awesome about it all. I would recommend them to everyone I know and we will continue to do future car shopping with them as well. More

My wife and I had the misfortune on a recent trip through Ohio to hit a wild turkey which shattered our windshield. This happened on a Sunday morning. We got as far as the Mazda dealership in Beavercreek, O Ohio to hit a wild turkey which shattered our windshield. This happened on a Sunday morning. We got as far as the Mazda dealership in Beavercreek, Ohio. When we pulled in we were met by sales rep, David Temple, who assessed our damage and immediately got on the phone to try to locate someone to make the windshield repair. When no one was available for service on a Sunday he transferred our luggage to his personal vehicle and drove us to a motel and got us situated for the night. The next day he came to pick us up at the hotel at checkout time, brought us to the dealership and checked in on us frequently until the repairmen arrived and we could be on our way. David knew we were not potential customers but he treated us with courtesy and concern for our situation. Thanks,David! More

After my first glowing review of this dealership, I felt the need to revise my opinion of Jeff Schmitt Mazda. As with most dealerships, after they make the sale they cease to care about the customer. I just the need to revise my opinion of Jeff Schmitt Mazda. As with most dealerships, after they make the sale they cease to care about the customer. I just took my car to the dealership for its first oil change. First, it took three times trying to get an answer from the service dept. I tried to call at various times on different days, no answer. Finally after a week of trying I finally got through. When I arrived at my scheduled appointment time the service manager appeared very rushed and frustrated (he said it was the end of the day and his guys "needed to get home") BTW my appt time was 4:00pm. When I tried to ask him questions about the car he tried to push me off on another employee that was not in that day. When I told him I have problems with the car I needed fixed, he told me to call another day and make an appointment. Really? Concerning the cars quality, I have multiple issues with things that need to be fixed, I have noooooo idea how Mazda has such high inital quality ratings! The vehicle was great for the first two weeks. I will never purchase a car from another Jeff Schmitt dealer again! More

I've woken up at 730 in the morning 3 days in a row only to work or go to school till 10 at night and bed at around 1 because of homework, been late for class and almost missing a test, had 30 miles of wast to work or go to school till 10 at night and bed at around 1 because of homework, been late for class and almost missing a test, had 30 miles of wasted gas due to the technician driving my car 30 miles for "testing" (didn't even refill my tank any)and to top it all off my time constraints was the reason for this them not fixing the part properly the second time when it was gunked up. Sorry I work and am in school so I don't have time to sit around and do nothing. Jeff Schmitt Auto Group should have stepped their game up they've lost 2 customers. Originally I defended them for not calling about the part. But not any more. If I order a part on Monday the 2nd and you expect the valve to be in on the 5th or 6th, why did my mother have to call the 11th to see if the part was in? Apparently it came in on Tuesday. I do not have the shipping invoice and will give them the benefit of the doubt but near end of business day on the 11th there had not been a phone call to inform us of when we could have it installed. This is not the first time they have ordered a part which we paid for ands received no notification on it's arrival, but the other story is my mothers to tell. This dealership has lost all credibility with me for this problem. If you need more time to fix something, then ask for it don't do a rush job and mess up or not completely fix the problem. Either they though I was less than a customer and was some bum that had nothing better to do than sit around for this problem to be fixed or they thought they could half do it. I know the reasons behind there being gunk built up which could lead to another trip up to the dealership for more removal but why wasn't I informed of this at the time of pick up? When the excuse that they "couldn't get it all out" and "the time limit was too short", I became completely flustered. Being a person who sells Verizon Wireless with near perfect customer service, the customers best interest is always in mind. We are all human I would have no qualms about explaining these problems in the beginning to them; not only to cover my bases but also to find any hesitations or possible scheduling conflict with my customer. Actually, it happens all the time when I am selling phones. The customer often needs to come back in to do the upgrade or to transfer pictures, which can take hours. If my credibility comes into question I believe my record and account manager's approval will speak for me as well as the many customer complements my bosses have received. I was going to let mom handle this (I think she still will) but me being a nerd I decided to take the route of my people and write about it. More