Jeff Wyler Chrysler Jeep Dodge Ft Thomas

BUYER BEWARE. ...Very unprofessional from the dealership to ownership. My husband found a Ram truck online and he called a salesman and they were also communicating ...Very unprofessional from the dealership to ownership. My husband found a Ram truck online and he called a salesman and they were also communicating by email. On their website the truck page said "Online Final Price $53,684". The salesmen, John and Daniel, knew about how much we wanted to spend. After some back and forth, they told my husband to come on out and they could work out a deal. My husband asked if they could work a deal on the particular truck he was asking about because he didn't want to drive and hour to find out the answer was no. At that point the salesmen quit corresponding. That should have tipped us off right then and there about how they treat their customers. We ended up driving almost an hour to the dealership on Sat, 2-3-24. We located the truck when we arrived and the window sticker that was shown online wasn't in the window but a smaller sticker was and the price was over $70,000. We talked to a salesman on the lot and he said he would find out why the price was different. Another salesman basically told my husband....Online pricing is how we get you here. If you can't afford that truck we can find one on the lot to fit your budget. The dealer did add things to the truck and the price did go up...we understand that dealers do these things. What we don't understand is: The price changed a couple of times online due to rebates and incentives. If someone had the time to update rebates and incentives, why didn't they update the 'final online price?' The picture online is exactly how the truck looked when we arrived...with all of the extras they added. If someone had time to update pics they had time to update the online price. Online a box appeared and it said the truck had 0 miles on it. The truck actually had 2300 miles on it. They could have updated that info also. The salesmen had several opportunities via phone or email to inform my husband that the price wasn't anywhere near the $53,684 shown online. After we wasted our time I wasn't happy so I called headquarters on Monday, 2-5-24. I told the receptionist why I was calling. She transferred me to Gina and told me to leave a message if she didn't answer. I left my name and number and as of today, 2-18-24 I haven't heard back from her. By later in the afternoon on the 5th, I had a feeling she wasn't going to return my call, so I wrote a letter and sent it registered mail to the attention of David Wyler, Jeff Wyler and Scott Bristow. As of today, 2-18-24 not one person has reached out to us. So much for customer service. More

Unprofessional. unreliable and unresponsive. I had the unfortunate experience of dealing with the service department and management for a span of 9 months and would unreliable and unresponsive. I had the unfortunate experience of dealing with the service department and management for a span of 9 months and would strongly recommend going anywhere else for repairs. It was very difficult to get responses to phone calls and emails when trying to obtain information on my vehicle, I contacted management and even the Wyler family owners directly, who apparently have no interest in customers or how their business represents them. While my interactions were generally with the service department, I would not buy a vehicle from any Jeff Wyler dealership based on this experience. More

Our car-buying experience at Jeff Wyler Fort Thomas was our first and most definitely last. From beginning to end, it was a poor experience. Starting with the test drive, we scheduled it and arrived on-tim our first and most definitely last. From beginning to end, it was a poor experience. Starting with the test drive, we scheduled it and arrived on-time, only to have to wait for 20 minutes for anyone to even talk to us after we said we were there for a scheduled test drive. When we got the necessary paperwork completed for the test drive and got the key, we proceeded to get in a car that was dirty outside and in, had the fuel light on saying we had less than 30 miles to empty, and a tire-pressure monitor light on, indicating that the tire pressure was bad. When we mentioned these things to the sales rep, he said that the tires looked ok, and we should be fine, and that 30 miles should be enough for a test drive. So we reluctantly took the car out, drove highways and backroads, all the time wondering if we would run out of gas or get a flat tire along the way. We safely returned to the dealership, and began talking about a deal for the car. That went as expected, but when the sales rep brought out a paper showing the price we agreed upon, there was a line item of "Accessories" that was $3500, which amounted to almost half the sale price we agreed upon - meaning the car would cost about 150% of the negotiated price. The paper was literally pushed to us across the desk, indicating that we could sign right now and leave tonight with the car. When we questioned the "Accessories", he explained them to us, that they were either already installed (in the case of the pulsing brake light and the undercoating), or were just a standard recommended item (an interior/exterior warranty). We had to go back and forth for 20-30 minutes before "the manager" allowed these to be removed from the sale. This was probably a sign we should have walked away, but alas, we did not. So now with a deal with the negotiated price, adding tax, title, and other fees, we thought we were set. We signed paperwork showing the down payment amount, and the amount we were financing, and the next morning, we were able to pick up the car after it was haphazardly "detailed", filled with a tank of gas, and the TPMS light was resolved. We immediately noticed that the second key was not working, and we assumed the key fob's battery was dead. They said they could replace the battery for $25, but we declined, and replaced it on our own. Thankfully the key actually worked - I know with some cars, especially if this key was not an original or previously programmed to the car, it could cost $100 or more to get it programmed to the vehicle. We thought we were in the clear at this point - just needs some TLC and cleaning, but then the next issue arose. The second day owning the car, we noticed a horrible squealing/grinding noise from the engine bay. We did not hear this in 30 minutes of test drive or from the first day driving about an hour. We narrowed it down to the A/C compressor, and took it to a trusted mechanic to diagnose. They are replacing the A/C compressor, as the clutch mechanism is failing. Things like this are expected with a used car, but to happen one day after bringing the car home seems suspect. The dealer had to have known about this, but unfortunately unlike home sales, there are no disclosures required about issues on used cars. Caveat Emptor! The final straw that is prompting this review is that when we received paperwork from the lender and were able to access the loan account, we noticed that the loan was originated for $295 more than the "Amount to be financed" on the paperwork we signed. There is no mention of any other fee on top of the "Amount to be financed". And to be clear, this is not interest or anything else on the loan - the loan was originated for $295 more than the amount on our paperwork. I have tried contacting the dealer via every means published on their web site, and have only gotten responses saying they will get back to me. Maybe our experience is an outlier, but Buyer Beware! More

I've bought a few cars in my life, and I wouldent say any of them have been a great experience, but my experience here takes the cake as the worst, by far. I have never seen a more disorganized, disrespe of them have been a great experience, but my experience here takes the cake as the worst, by far. I have never seen a more disorganized, disrespectful, patronizing, and just downright shady dealership. First off, there is no way to contact anyone. The dealership has been straight up avoiding my girlfriend and will not take any calls. They were asked to produce a service schedule for the warranty, which they have yet to do. This is something that should be easily obtained. The credit union still hasn't received the payoff for the vehicle traded in, and the payoff is only good for so long. We've have had the car for less than 2 weeks and have drove it minimally. Took it to get an alignment yesterday (why didn't the dealership align it when they got it? Who knows) and was told the lower bushing controls needed to be replaced. This obviously wasn't done by me, so I Co acted the dealership to see if they would make it right. Of course, "it passed all our inspections" and that it would be my responsibility. It's my responsibility even though the car was not inspected according to the checklost you provided me? The checklist is just for show I guess, and nothing is truly inspected to the standard they claim to hold. Certified pre owned means nothing apparently. Again, no one from the dealership wants to communicate and are brazenly avoiding us since they got our money. After this experience, I will be doing anything and everything in my power to ensure no one buys a car from this location anymore. I will be plastering it across any and every social media avenue, and I'll make sure to mention it in any conversation. I'll be screaming it from the hilltops. You can't operate like this and claim to have the 'highest' standards. More

Casey Jones was very proactive in responding to my concerns and correcting the issues I had. Great job from him ! concerns and correcting the issues I had. Great job from him ! More

Ted and Steve helped me out at every turn. I was purchasing from out of state and needed a little more help than someone walking in. They picked me up from the airport and got me on my way rea I was purchasing from out of state and needed a little more help than someone walking in. They picked me up from the airport and got me on my way really quickly so I could start the drive home. Everything seemed to go very smoothly. More

Dishonest dealership, terrible business practices! ! called to see an advertised truck on Feb 5. Doug Lambert answered my call and said he would have it ready to show, then called me back 15 minutes la ! called to see an advertised truck on Feb 5. Doug Lambert answered my call and said he would have it ready to show, then called me back 15 minutes later and said it wasn't there, claimed it was out for detail. I told him to call me when it was back. Truck was listed for 42,900. On Monday price of truck went up 4k. I sent a text to doug to see if it was back and ask about the price change. He said he "was not aware of that". I waited multiple more days and all communication was initiated by me, not the salesperson. In the meantime the price changed almost daily, was over 48k at one point. Finally answered my message on Feb 15th and said the truck was back. Told him my concerns about the price going up so much and was told the price changed after it went through service. I told him I knew this was not true because carfax showed it being serviced on Jan 25th, well before our first contact. He said the price was 45,900 and that they would not make good on the price even though I was on my way to look at the truck when listed for 42,900. Will NOT even consider shopping here ever again. POOR business practices! More

The salesmen was very nice, however, the sales manager refused to sell the Jeep for anything except the sticker price. I feel this is unfair. Additionally, the offer for my card was 2k less than the other refused to sell the Jeep for anything except the sticker price. I feel this is unfair. Additionally, the offer for my card was 2k less than the other dealer. I found a keep dealer in ky that had the same jeep for 5k off sticker. 5k is a lot of money to me. More

If I could give them zero stars I would. This dealership has been the absolute worst in terms of financing, selling, and all around communication. They act like they will take care of everything for you, ye has been the absolute worst in terms of financing, selling, and all around communication. They act like they will take care of everything for you, yet forget about you once they take your money. I recently purchased a car from Jason Baker and he assured me that the financing would be easy, however, after I left the dealership with the car, the following MONTH was absolute xxxx. Apparently they DIDN'T finance my car and constantly messaged me demanding specific items otherwise they would come take the car. THEY THREATENED ME MULTIPLE TIMES WITH THIS. Once we finally got things going in the right direction and I had paid the first monthly payment, they mailed me a letter saying that they refused my request, however, the bank showed everything fine. These people have no clue what they're doing and I would never want anyone else to go through this horrible business. More

Reading through other reviews, and I agree with the fact they played some games with online pricing but this is not surprising in a sales environment. Anyway, Ed helped us out and everyone we encountered th they played some games with online pricing but this is not surprising in a sales environment. Anyway, Ed helped us out and everyone we encountered through the process was great. I highly recommend dropping by to talk to these guys. This was our first Jeep purchase here, we’ve purchased before from another dealer in the area but went out of the way to come here. Go see Ed, great guy! More