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Jeff Wyler Chrysler Jeep Dodge Ft Thomas
Ft Thomas, KY
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 03, 2017
Excellent service I live in Cleveland Ohio and my daughter attends the University of Cincinnati . I found this place by searching the net and seeing that it was the clo I live in Cleveland Ohio and my daughter attends the University of Cincinnati . I found this place by searching the net and seeing that it was the closest place to the university I told her to take her 2008 Jeep Patriot there and have it serviced . These guys did a thorough inspection on her vehicle and found out that there was a pinhole leak in the oil filter which was changed at a place prior to bringing it there . Also during the inspection they informed me that there was a recall on the crossmember bar which was repaired free of charge . Since I live in Cleveland and had no way of taking my daughter to the dealership so she could drop her truck off JT in the service department made sure that a courtesy car was sent out to pick her up and bring her back to her dorm ! Since finding this place we will continue to patronize because of the great service and friendly staff . More
by Mel Fel
Employees Worked With
JT
August 02, 2017
Completely satisfied I take my two Chrysler vehicles for service to Jeff Wyler. They complete the service on time and very pleasantly. Deonia always takes good care of my I take my two Chrysler vehicles for service to Jeff Wyler. They complete the service on time and very pleasantly. Deonia always takes good care of my vehicles and me. More
by Fred
Employees Worked With
Deonia Patton
July 31, 2017
Answered all my questions I appreciated that Jon Kolts and the dealership answered all my questions and accurately represented all the rebates on their website. We had gone t I appreciated that Jon Kolts and the dealership answered all my questions and accurately represented all the rebates on their website. We had gone to a different dealer a few days earlier who didn't show the details on the different types of rebates so it looked like the price was less, but really wasn't. I had emailed Jon asking what was involved in their rebates which we then talked about over the phone plus the website showed each different rebate so the customer would know which rebates they would qualify for. I had done some homework on the different styles but there were a lot of different combinations of features on the different models and I wanted to compare. They were patient when I wanted to drive both models and switched which one I was interested in mid stream. I would recommend working with Jon and his manager. It can be a stressful process making such a big financial decision and they definitely made it less stressful. More
by ahaggerty
Employees Worked With
Jon Kolts
July 24, 2017
Happy customers We was in the market of trading our truck in for something more efficient, we stopped by one evening and spoke with Jon Kolts and we looked at several We was in the market of trading our truck in for something more efficient, we stopped by one evening and spoke with Jon Kolts and we looked at several different vehicles then drove home and slept on it. Spoke to Jon a couple of times over the phone and we decided to go make a decision. On Saturday after my husband got off work we drove up to the dealership and picked out the perfect vehicle. The staff was extremely friendly, while we was waiting to do paperwork our kids were becoming in patient so they offered them some pizza and that kept them happy till we left. I have already referred several of my friends to this dealership and sales rep. More
by Holly Lloyd
Employees Worked With
Jon Kolts, Steve Marchbanks
July 19, 2017
Worst dealership ever This has to be the worsted 2016 dealership for servicing ever. My husband and are are loyal jeep peopleyy. I can't even get the sales manager or gene This has to be the worsted 2016 dealership for servicing ever. My husband and are are loyal jeep peopleyy. I can't even get the sales manager or general manager to return calls to us. We bought a new 2016 grand Cherokee from Jeff Wyler in November and had to return in may for oil leak issues. They had our jeep for over a week and when my husband went to pick up they told him they "hoped" it was fixed. Really???? Hoped???? My husband told them he hoped it was also as we would be driving to Florida the following week. We drove to Florida the following week and when we returned the oil leak had returned also. Once again my husband returned the jeep for service. They said they would look at it again and get back to us. Well, two weeks later we hear nothing from them so I call and they say they have to put a new motor in the car so they will have it for another two weeks. Now this car is still under warranty so our rental is paid for but it's the inconvenience of giving up your vehicle which Is a grand Cherokee and them giving you a Jeep Patriot which is a piece of ****. So two weeks go by and I have to call to ask what is going on with our vehicle and they say it is done. We can come pick up. I asked if they would have it clean this time as the first time we brought it in it came back filthy. JT the service guy says yes it will be cleaned inside and out. So my husband goes to pick up and tries to talk to someone that worked on the car to find out what was going on with it and no one was available to talk to him. He had questions concerning the new motor warranty etc... not only did they not answer any questions, the car wAs even dirtier this time with greasy fingerprints on the hood and door handle of the car. He came home fuming and took pics of the car and sent them to the dealership and Jeff Wyler corporate along with emails asking them to get in touch with us. That was two weeks ago and we have not heard from anyone at the ft Thomas dealership or Jeff Wyler. We belong to a jeep club and have already told all of our friends there to not use this dealership anymore. Hope this helps anyone who is thinking of buying a jeep or servicing a jeep there. More
by Cmarvin
Employees Worked With
JT IN SERVICING , Tom Gleason, Nate Hogel
June 19, 2017
Dealership and Sales Excellence! We initially stopped in after hours on a Friday just to look around. Even though the dealership was technically closed, Nate talked to us and told us We initially stopped in after hours on a Friday just to look around. Even though the dealership was technically closed, Nate talked to us and told us to feel free to look around. He also talked to us about the Jeep Grand Cherokees which we were considering purchasing. The next day we returned and Jason Zylka helped us. We ended up purchasing a 2016 Jeep Grand Cherokee. Jason was extremely knowledgeable, pleasant and very, very accommodating. Would definitely recommend him and Jeff Wyler! More
by duff
Employees Worked With
Jason Zylka
June 19, 2017
Excellent service Each time I need any service on any of my 5 vehicles Ms Patton is available for ready assistance for me She's friendly and knowledgeable about any que Each time I need any service on any of my 5 vehicles Ms Patton is available for ready assistance for me She's friendly and knowledgeable about any questions I have it's a pleasure to have a qualified individual for information More
by Dodgedart
Employees Worked With
Jerry Smith, Deonia Patton
June 05, 2017
Purchased a new Pacifica- Sales Jon Kohs A really enjoyable experience. The Sales person was honest, able to answer all questions and was non - pressuring. The Service dept. was just as hel A really enjoyable experience. The Sales person was honest, able to answer all questions and was non - pressuring. The Service dept. was just as helpful. More
by le
Employees Worked With
Jon Kohs, Deonia Patton
May 31, 2017
AVOID AT ALL COSTS Where do I even begin? Over a week ago, Tuesday 5/23/17 I hit a curb in my 2015 Cherokee in Newport and ended up needing to have it towed via Jeep Where do I even begin? Over a week ago, Tuesday 5/23/17 I hit a curb in my 2015 Cherokee in Newport and ended up needing to have it towed via Jeep roadside assistance. Unforrunately, this was the nearest dealership. Over a week later, I'm beginning to think that the biggest mistake was not shelling out the extra money to have the car taken to King's Jeep. First of all, don't expect anyone to be organized enough to diagnose the damage BEFORE the work begins and order the necessary parts. I was initially told that I'd need a new tire and wheel. Okay, cool. I decided to go ahead and spring for a new set of tires since I'd need them soonish anyway. Over $1k in service so far. Also, they "have no loaner program" and won't pay for a rental. A+ customer service. Bravo. I'll suck it up and pay for a rental, it should only be two days, right? WRONG. I'm informed on the day my Jeep is supposed to be completed that I will need at ball joint and an alignment. Alright. $700 and change more in repairs and a few day wait for the part. Something that should have been diagnosed when the work began but I digress. I'll suck up the now several hundred dollar rental car bill because the "promised time" has been scaled back to Tuesday. Tuesday (yesterday) rolls around and Deonia neglects to give me a call about the status of my Jeep. I'm a pretty calm, level headed person so I wait until noon to call at work and after a 15 minute hold she tells me the part is in bit she basically doesn't have a clue as to when my car will be done. With no shortness of the bad attitude and crappy customer service that was present in all my correspondence from day one. I'd expect no less. Here's where the things get even more aggravating if that's even humanly possible. I call back yesterday afternoon in hopes that my vehicle will have, you know, been repaired . I have a deadline to return my out of pocket rental, mind you . The cliff notes version of this interaction is "They started the work (finally) but I can't give you any promised time on when your car will be done because they may find more problems". It is now 1pm Wednesday 5/31/17. I have had no update on my car. The gist of this is basically a warning to my fellow Jeep friends to take your car basically anywhere but here unless you enjoy uneccesary stress, headaches and rental car bills. More
by McKaylaGrimes
Employees Worked With
Deonia Patton
May 26, 2017
Absolutely wonderful! Jason Zylka and the staff at this dealership were amazingly helpful and professional. I have never had such a pleasant car buying experience! I would Jason Zylka and the staff at this dealership were amazingly helpful and professional. I have never had such a pleasant car buying experience! I would definitely recommend this dealership and salesman to everyone!! More
by Heather
Employees Worked With
Jason Zylka , Steve McCoy
