Jeff Wyler Chrysler Jeep Dodge Ft Thomas

I would give 0 stars if i could. Worst experience ever. Crooked manager who lies and deceives so they can make more money off you. I went in to buy a car that was 3 times less than what i was already pre- Crooked manager who lies and deceives so they can make more money off you. I went in to buy a car that was 3 times less than what i was already pre- approved for through my bank. Since my pre approval terms stated i had to get a vehicle under 100k in miles and the car i was purchasing had 102k the bank needed to look at loan then arrange how the financing would change. Instead of them calling my bank with the pre approval letter and letting them handle it, they convinced me that they needed to run my credit again.( THIS IS A COMPLETE LIE) They then come back with a higher rate than what my bank had approved me for. When i asked countless times to explain they just this is how we have to do it. On top off all that they had the audacity to tell me I HAD to buy one of their inspection packages for $299. Last i checked i dont have to buy anything extra than what i come there for, which was the car!! The manager come across cocky like he makes that decision. Well he was wrong again cause i made that decision. You cannot force anyone to purchase anything extra. He wanted to act like he could make me buy it. I did purchase the vehicle, which i wish i wouldn't have now because they manipulated me to make more money off my purchase. I wouldn't recommend anyone ever buy anything again from this dealership. I hope someone higher than the manger there would contact me and i would love to explain what a dirty, lying, deceiving business is being run there. The managers there were pathetic!!! More

Was excited about purchasing a vehicle and the process went smooth until Jason Baker called and said that he could get me a Jeep for a little over $27,000. I asked him if I qualified for the rebates and d went smooth until Jason Baker called and said that he could get me a Jeep for a little over $27,000. I asked him if I qualified for the rebates and deals that were going on and he told me that he would have no problem getting me approved with the deals. Long story short, he did not hold up on his end of the deal and was trying to get me the Jeep for basically the full MSRP. I have emailed him twice since then and have not received a response. If it wasn’t going to work out, why not inform me of that? Why just stop replying altogether? Would definitely not recommend going to him for a car. More

Poor service-Very Disappointed! Recently purchased a vehicle and found that there was no second key, no car manual and my paperwork was not emailed to me in the time frame that I was Recently purchased a vehicle and found that there was no second key, no car manual and my paperwork was not emailed to me in the time frame that I was told. I reached out several times , once by email and left three phone calls with both salesperson and finance manager to inquire about all my concerns and never received a reply. Nothing! Needless to say, I am disappointed and will Never purchase another car from that dealership. I have and will shared my negative experience with friends and family....certainly NOT the "Jeff Wyler Automotive Family" mission! More

Hidden Fees Salesman Ed was very friendly and professional, but the sales manager(s) added thousands of dollars in fees and hidden charges to the online price, w Salesman Ed was very friendly and professional, but the sales manager(s) added thousands of dollars in fees and hidden charges to the online price, which they use as padding during the negotiation process. In spite of the nonsense charges, we were close to agreeing on a final price when they said they couldn't accept the number our salesman offered and needed $500 more to close the deal. Terrible organization, terrible business practices. We finally found a car at another dealer and the process was easy and there were no hidden fees. More

Happy Custermer I've taken my 2007 Ram and my 2010 Chrysler there since I purchased them. I call ahead to make an appointment and have always received great service. I've taken my 2007 Ram and my 2010 Chrysler there since I purchased them. I call ahead to make an appointment and have always received great service. My vehicles are always done on time and great care is taken that my service experience is to my liking. Having been in that type of environment as a mechanic I know that there can be problems. But now as a customer I can see that problems crop up, But they have been able to head them off as quickly as possible. More

Above and beyond Took my Ram in For a oil change found a broken exhaust bolt and solved a ticking noise what has driven my wife nuts for years. So impressed we are now Took my Ram in For a oil change found a broken exhaust bolt and solved a ticking noise what has driven my wife nuts for years. So impressed we are now looking at Grand Cherokees. More

Long Recall Process Handled Wel FCA issued a big recall (and federal settlement) around my Ecodiesel Grand Cherokee. While it required multiple trips to the dealership to do it all, FCA issued a big recall (and federal settlement) around my Ecodiesel Grand Cherokee. While it required multiple trips to the dealership to do it all, the team at the Wyler service department handled it flawlessly and smoothed each visit. Thanks! More

Service dept needs help !!! what a change in 3 months I'm sad to say the services has changed in less than 3 months of buying my second car. Could not find my warranty and was told " there is no such I I'm sad to say the services has changed in less than 3 months of buying my second car. Could not find my warranty and was told " there is no such Item? Hand to bring my own copy Shuttle service did not pick me up as planed for the second time! I was stuck at work for an addtional 2 hours More

horrible service dept Try to get hold of anyone in service good luck nobody answers rings for ever then finally get a voicemail. Then nobody ever calls you back. Then if th Try to get hold of anyone in service good luck nobody answers rings for ever then finally get a voicemail. Then nobody ever calls you back. Then if thats not enough talk to woman who schedules service. What a adventure smartass so unprofessional had to hang up. Way to represent your company. Will take any warranty work to Zimmer. Had to call Chrysler it was that bad. More

Service and Warranty work Call and spoke with Deonia about getting an Oil change and a couple of warranty recalls taken care of on my 2015 Ra. They got me in the same day and e Call and spoke with Deonia about getting an Oil change and a couple of warranty recalls taken care of on my 2015 Ra. They got me in the same day and every thing was taken care of in about an hour and a half. They have done all of my service work since I bought the Truck from them in 2015. I go out of my way to go back to them ( I live about 25 miles from them and pass a Dodge dealer getting there. Deonia makes sure every thing gets done in a timely manner since I have to wait for my truck. Thanks to Deonia and the great service dept. for making this happen. More