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Jeff Wyler Chrysler Jeep Dodge Ft Thomas
Ft Thomas, KY
860 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 860 reviews
June 25, 2018
Great Service & Great Prices We went into the dealership to work with Nate Hogel after already talking about a Jeep Wrangler several times on the phone and text. Nate made the dea We went into the dealership to work with Nate Hogel after already talking about a Jeep Wrangler several times on the phone and text. Nate made the deal happen by meeting the price point we wanted, gave other options, and made our experience great. There were a few hiccups at the dealership but Nate made sure to make it right. We are so happy with our purchase and will work with Nate again. I do have to say, the buying process was the fasted that I have ever experienced and it was none of the running back forth to the "manager" to check prices for us or what deal can be made. Real straight forward and to the point on pricing with a two hour process to do the paperwork and leave the dealership. More
by chrisinam
Employees Worked With
Nate Hogel
June 15, 2018
oil change Disaster! Had my appointment at 1500. At 1650, inquired about my car. A person had no explanation what was going on. He did not even know my last name Disaster! Had my appointment at 1500. At 1650, inquired about my car. A person had no explanation what was going on. He did not even know my last name. Finally, found the key of my Jeep and said to me : "I think this is your key." No employee assisted me with anything. Not sure why I deserved this mistreatment. I would never ever visit the facility for any services (and I have free lifetime carwash with them) and that includes a car purchase as well. No oil change should take about two hours, and no costumer should ever deserve a cold shoulder from any associate. More
by NatRad
Employees Worked With
no name, no one introduced themselves to me
June 13, 2018
Some of the best customer service i've ever received. Having owned vehicles for 30+ years, we've been in a lot of dealerships - and dealership maintenance departments. Jeff Wyler, Fort Thomas has the bes Having owned vehicles for 30+ years, we've been in a lot of dealerships - and dealership maintenance departments. Jeff Wyler, Fort Thomas has the best customer service I've ever had the pleasure of dealing with. They truly go the "extra mile" to explain, help, and serve. This is my forever maintenance department for all things Jeep from now on! More
by Jenny (Winchester, Ohio)
Employees Worked With
Robert, Tony at body repair
May 28, 2018
Excellent sales services My sales agent was super proffesionell and extremely kind person , it will be so nice to have someone like her in all costmer services , I really thin My sales agent was super proffesionell and extremely kind person , it will be so nice to have someone like her in all costmer services , I really think this dealer ship to le ivy Adams take care of me More
by Sd
Employees Worked With
Ivy Adams
May 08, 2018
Service department Though I did not buy my Dodge here, I bring it for service. Easy to get an appt. finishes on time. Reasonable cost. Happy with service. Though I did not buy my Dodge here, I bring it for service. Easy to get an appt. finishes on time. Reasonable cost. Happy with service. More
by Master
Employees Worked With
Daniel Goines
May 07, 2018
No concern for customers time Brought my business car in for a new antenna and oil change. Was told two hour time frame so dropped off the jeep and got a ride back to the office to Brought my business car in for a new antenna and oil change. Was told two hour time frame so dropped off the jeep and got a ride back to the office to get some work done. 4 hours later jeep is ready and I get a ride back down to Jeff Wylers. Go to pay for the service with a business and was told they do not take business checks. They wouldn't let me leave with the Jeep and call in a payment so I had to get a ride back to my office to grab my wallet from my desk and go back down to Jeff Wylers for the 3rd time that day. I own my own business and time is money... I will never use this company again... More
by gobucks1
Employees Worked With
Daniel Goines, Scott Williams, Deonia Patton
April 03, 2018
Fast and enjoyable experience Making us feel like we actually matter. Stay the course, you're doing it right. This is our first ever Dodge purchase. Our experience has been great,l Making us feel like we actually matter. Stay the course, you're doing it right. This is our first ever Dodge purchase. Our experience has been great,looking forward to the future with the truck. Thanks to everyone. More
by Taylor S 323
Employees Worked With
Thomas Neltner, Keith Brown
March 26, 2018
Excellent and pleasant Serive is why I'm coming back! I've been frequenting Jeff Wyler Chrysler/Jeep/Dodge Ft. Thomas for many years now. Started with a used Grand Cherokee. Deonia Patton in Service is I've been frequenting Jeff Wyler Chrysler/Jeep/Dodge Ft. Thomas for many years now. Started with a used Grand Cherokee. Deonia Patton in Service is a pleasure to work with and is the main reason I chose this dealer for my next (new) vehicle purchase-again a Grand Cherokee. Nate Hogel in Sales made that also a pleasant experience. Deonia turns, what is otherwise a nuisance (car service), with her knowledge, professionalism and friendly demeanor into a pleasant event. I am looking forward to remain a customer for many years to come. More
by Iwan Antonow
Employees Worked With
Deonia Patton, Nate Hogel
March 18, 2018
Time at Jeff Wyler Ft Thomas My husband and I were not expecting to walk out with a vehicle. All week I told myself we was just looking and we got there yesterday 3/17/18 and walk My husband and I were not expecting to walk out with a vehicle. All week I told myself we was just looking and we got there yesterday 3/17/18 and walked out with a vehicle that I love. Our sales rep Alex Howe was great she did what she had to do for us to have this vehicle and I thank her for that. Thank you Jeff Wyler Ft Thomas for. everything More
by Jazzz0718
Employees Worked With
Alex Howe, finance her last name was Sams
February 28, 2018
They worked with me The scheduling staff was able to accommodate my weird work schedule and I was offered shuttle service to my office. Everyone was professional, and ye The scheduling staff was able to accommodate my weird work schedule and I was offered shuttle service to my office. Everyone was professional, and yet very friendly and approachable also. After they had looked at my Jeep, the tech called and said what was wrong, and actually found another issue that I had no idea was happening. Fortunately all this was covered under warranty, so they saved me money and time from bringing it back when the secondary item would have become a serious problem. Overall, I really appreciate the time they took to completely check out my vehicle, and the courtesy they showed to me. And - the shuttle drivers were polite and really good drivers! not scary like some can be. More
by Jenny (Winchester, Ohio)
Employees Worked With
Daniel Goines
