
Jeff Wyler Chrysler Jeep Dodge Ft Thomas
Ft Thomas, KY
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I was disappointed in the overall experience. I was told that I would have a six month/6000 mile warranty, then was told I would not. After talking to the general manager, he said that he would honor the wa that I would have a six month/6000 mile warranty, then was told I would not. After talking to the general manager, he said that he would honor the warranty & would send a letter confirming that statement. It has been a month & after calling the GM to remind him of the letter, I still have not received the letter. The windshield had a chip in it that was repaired & not replaced, but you can still see the chip. I was very disappointed in that process & ultimate result. I was told at the time of purchase that the gentleman who fixes the windshield does so on Wednesdays from 9-6 & when my son took the car there on a Wednesday at 4:30, the gentleman was gone. I was consequently told that he only did this on Wednesdays from 10-1, which for someone who works full time, is not very convenient. I was also told at the time of purchase that the car had 3 fairly new tires - I have already had to replace 2 tires. I was twice told that I could bring the car back, but because I really needed a car for my son, that really was not an option. The car I purchased was a 1999 Honda Civic with a little over 113,000 miles on it, so I realize that the car was not going to be in perfect condition, but I also feel that, for safety reasons, the windshield should have been replaced & I do not believe that the tires were fairly new. I also feel that you should not put a car on any of your lots that you would not buy, no matter the age, & I feel that was not the case with this car. After my experience, I would have a hard time recommending the Ft. Thomas dealership to anyone. More
Yes I would recommend Jeff Wyler Jeep to everyone!! There are several reasons why I would recommend Jeff Wyler. I got the best price around on my new 2011 Jeep Wrangler!!! Their knowledge of the jeep a There are several reasons why I would recommend Jeff Wyler. I got the best price around on my new 2011 Jeep Wrangler!!! Their knowledge of the jeep and it's feature were second to none!! They were friendly, not pushy like some dealers!!! We will definitely be going back for our future purchases!!! Melinda Parks 2011 Jeep Wrangler Deep Cherry Red More
I have previouly purchased a car at Jeff Wyler Dodge and received such good service and pricing with this dealership, so when my sister said she wanted to purchase a new van I told her she needed to go to t received such good service and pricing with this dealership, so when my sister said she wanted to purchase a new van I told her she needed to go to the Jeff Wyler Dealership. From the time we arrived at the dealership we received great service. Our salesman (David Hixenbaugh) was very freindly and knowledgable. Our expenience with Jeff Wyler was excellant as usual. More
My beloved 2000 GMC Jimmy was totaled in an auto accident in early December. I had been so isolated without a car, I had to leave my grief behind and find another 'friend' to hit the road with. I browsed t in early December. I had been so isolated without a car, I had to leave my grief behind and find another 'friend' to hit the road with. I browsed the internet and liked what I saw at Jeff Wyler in Ft Thomas. I drove over and started looking at the inventory on the lot. Greg came to offer his assistance and showed me some used vehicles. I found a Jeep (2010 Renegad) that had what I wanted except the color was not appealing to me. Greg said he did not want me to wake up in 6 months and not like the car I had bought!! So we headed for the new cars and Greg let me look at the new cars alone. He was not pushy or opinionated! I found a 2011 Liberty with a 'chrome' package.....very nice. It had all I wanted. Greg manuvered it out of it's line up and let me take it for a ride. It was 'love in first gear'.....and second, third and so on. At $31,000 the Liberty was not affordable to this lowly church worker...but Greg was not going to give up on uniting me with another car that would let me love it for 10 years!! He found $6000 in rebates and dealer offerings that brought the 2011 to within $255 of the 2010. It was as Greg said, "A no brainer". Greg walked me through the paper work and even held a downpayment check so that I could drive my new "hot momma" car home. I still miss 'Jimmy' but my 'Libby' is a car that I feel comfortable and confident driving. And because it is dark charcoal grey, I have to wonder, is it true? Do I look thinner in a black car??? More
I started out online with Greg Bryant. Online was a lot easier for me with my work schedule. Greg was excellent, I received great customer service via phone and email as well as great customer service from easier for me with my work schedule. Greg was excellent, I received great customer service via phone and email as well as great customer service from him when I came in to the dealership! They are very conscious of how long you've been there and try to get you in/out in a very timely manner! More
Steve in sales was amazing! I was in KY from the Chicago area as my daughter gets treatment for leukemia at Cincinnati Childrens. I unexpectedly had car trouble and needed to buy a new car quickly to make area as my daughter gets treatment for leukemia at Cincinnati Childrens. I unexpectedly had car trouble and needed to buy a new car quickly to make it home safely with my children. With my husband back in Chicago, I literally dreaded the thought of buying a new car alone while out of state. Steve was so nice to work with. He went above and beyond what was expected of him or what he needed to do to help with our very unique situation. He worked quickly and efficiently to provide us with an amazing vehicle in a very short amount of time. He took the time to search for all the details we were hoping for in a new van and never tried to get me to settle for anything less. He never tried to pressure me into purchasing something they had on the lot, instead he found exactly what we were looking for at another dealer and had it ready for us the next day! His honesty was refreshing and I felt very comfortable with the purchase. Steve truly made a horrible situation as effortless and easy as possible for me and that is a priceless gift I will never forget. I could not be more grateful for his kindness and hard work during our time of need. As a matter of fact, I plan to return in the future for any new purchases even though the dealer is 6 hours from home... it is just THAT worth it! Thank you Steve Marchbanks, you are an angel in disguise! More
Had a very great buying experience from here. They were very helpfully, in doing everything they could do to get me the best deal. I recieved a great price on the vehicle I purchased. They were very nice t very helpfully, in doing everything they could do to get me the best deal. I recieved a great price on the vehicle I purchased. They were very nice to work with, this was my first time buying a car on my own. I was completely satisfied with all the help. I would recommend anyone to go and buy from them. More
Steve was awesome. He made my decision by being honest and friendly to me. I couldn't have asked for a better experience. He knew what I was looking for and pointed me in the right direction. He listen to and friendly to me. I couldn't have asked for a better experience. He knew what I was looking for and pointed me in the right direction. He listen to what I want and also gave me some great advice on what he thought I wanted. I would definitely do business with him. This is the second time I have dealt with Jeff Wyler dealerships and I can say that in both situations they were honest and very upfront with me on things. I appreciate the help finding my car and getting my great rate. More
Greg went above and beyond to help me with my car purchase. When comparing this experience to other car purchases my family has made in the past, this was by far the best. Greg was friendly, profes purchase. When comparing this experience to other car purchases my family has made in the past, this was by far the best. Greg was friendly, professional, he helped me find a deal for my budget, and he was great at following up with my car purchase via email. I absolutely recommend Greg Bryant and Ft Thomas Jeff Wyler to anyone looking for a car - Greg will work hard to make your purchase run smoothly. More
After visiting several dealers looking for a new mini-van with a trade in we were frusterated with the sales tactics and having our time wasted. Jeff Wyler made it the whole process very easy without the ha with a trade in we were frusterated with the sales tactics and having our time wasted. Jeff Wyler made it the whole process very easy without the hassel and really listened to what we wanted in a vehicle and price. We bought a car and took it home the same day. It was very satisfying when the other dealships called to follow up to tell them that we had purchased the same day due to the service at Jeff Wyler. More