Jeff Wyler Chrysler Jeep Dodge Ft Thomas

We have had our Grand Caravan in for multiple service appointments and each time our technicians and advisors have been great to work with, especially since our van has an extended warranty. They have he appointments and each time our technicians and advisors have been great to work with, especially since our van has an extended warranty. They have helped make sure things were repaired and covered each time. When they weren't able to match a price for something, there were no high pressure tactics. Very pleased with their service department. More

Jeff Wyler CDJR has been consistently disappointing and unprofessional. I’ve given them multiple chances, and each visit has come with a new issue. Here’s the full list: • Fender Damage: They ripped the unprofessional. I’ve given them multiple chances, and each visit has come with a new issue. Here’s the full list: • Fender Damage: They ripped the fender off my vehicle in their car wash and never took full responsibility. • Lost My Car: After dropping it off, I was literally sent home while they tried to locate my vehicle. They had no idea where it was. • Failed to Reset Alerts: After service, they didn’t reset any alerts in the system, leaving me unsure whether anything was actually done. • Wheel Damage: The most recent issue involved visible wheel damage after service. When I brought it to their attention, they admitted they were aware of it but failed to document it. That’s either neglecting to note a known safety concern—which is dangerous—or more likely, they caused the damage and tried to cover it up. This place is consistently careless, dismissive, and completely lacking in customer service and accountability. I wouldn’t trust them with an oil change, let alone anything more serious. Avoid Jeff Wyler CDJR at all costs. Updated to add: I received a call from Eric, a General Manager, who stated that he reviewed video footage showing my vehicle arriving on-site with damage already present on the rear passenger wheel. That’s an interesting claim—considering that’s exactly where the wheel is still located. So, which is it? Either your team caused the damage, you failed to document a known safety concern, or the work was never done. Which version is the truth? Also stated I am no longer welcome at Wyler. Very helpful follow up. More

Unprofessional. unreliable and unresponsive. I had the unfortunate experience of dealing with the service department and management for a span of 9 months and would unreliable and unresponsive. I had the unfortunate experience of dealing with the service department and management for a span of 9 months and would strongly recommend going anywhere else for repairs. It was very difficult to get responses to phone calls and emails when trying to obtain information on my vehicle, I contacted management and even the Wyler family owners directly, who apparently have no interest in customers or how their business represents them. While my interactions were generally with the service department, I would not buy a vehicle from any Jeff Wyler dealership based on this experience. More

Happy Custermer I've taken my 2007 Ram and my 2010 Chrysler there since I purchased them. I call ahead to make an appointment and have always received great service. I've taken my 2007 Ram and my 2010 Chrysler there since I purchased them. I call ahead to make an appointment and have always received great service. My vehicles are always done on time and great care is taken that my service experience is to my liking. Having been in that type of environment as a mechanic I know that there can be problems. But now as a customer I can see that problems crop up, But they have been able to head them off as quickly as possible. More

Above and beyond Took my Ram in For a oil change found a broken exhaust bolt and solved a ticking noise what has driven my wife nuts for years. So impressed we are now Took my Ram in For a oil change found a broken exhaust bolt and solved a ticking noise what has driven my wife nuts for years. So impressed we are now looking at Grand Cherokees. More

Long Recall Process Handled Wel FCA issued a big recall (and federal settlement) around my Ecodiesel Grand Cherokee. While it required multiple trips to the dealership to do it all, FCA issued a big recall (and federal settlement) around my Ecodiesel Grand Cherokee. While it required multiple trips to the dealership to do it all, the team at the Wyler service department handled it flawlessly and smoothed each visit. Thanks! More

Service dept needs help !!! what a change in 3 months I'm sad to say the services has changed in less than 3 months of buying my second car. Could not find my warranty and was told " there is no such I I'm sad to say the services has changed in less than 3 months of buying my second car. Could not find my warranty and was told " there is no such Item? Hand to bring my own copy Shuttle service did not pick me up as planed for the second time! I was stuck at work for an addtional 2 hours More

horrible service dept Try to get hold of anyone in service good luck nobody answers rings for ever then finally get a voicemail. Then nobody ever calls you back. Then if th Try to get hold of anyone in service good luck nobody answers rings for ever then finally get a voicemail. Then nobody ever calls you back. Then if thats not enough talk to woman who schedules service. What a adventure smartass so unprofessional had to hang up. Way to represent your company. Will take any warranty work to Zimmer. Had to call Chrysler it was that bad. More

Service and Warranty work Call and spoke with Deonia about getting an Oil change and a couple of warranty recalls taken care of on my 2015 Ra. They got me in the same day and e Call and spoke with Deonia about getting an Oil change and a couple of warranty recalls taken care of on my 2015 Ra. They got me in the same day and every thing was taken care of in about an hour and a half. They have done all of my service work since I bought the Truck from them in 2015. I go out of my way to go back to them ( I live about 25 miles from them and pass a Dodge dealer getting there. Deonia makes sure every thing gets done in a timely manner since I have to wait for my truck. Thanks to Deonia and the great service dept. for making this happen. More

Tommy Neltner Service Dept great to work with I suddenly had a warranty issue with my '14 RAM. Two other area dealers were quoting me 2-4 weeks out service appointments. I spoke with Tommy when I I suddenly had a warranty issue with my '14 RAM. Two other area dealers were quoting me 2-4 weeks out service appointments. I spoke with Tommy when I called Ft Thomas and explained I needed my truck in 21 days for an upcoming vacation planned a year ago. He asked if I could bring it in and leave it for a few days, and he would try to work it in if they had a cancellation or some time. Well I did and they serviced my problem within 2 days. Tommy and his dealership was the only service person that would work with me. Thanks for getting me back on the road. More