Doing our routine service visit, I was pleasantly received at check in. Service advisor explained what they would be doing and about how long we could expect to be there. The service was prompt and we were on our way in a reasonable amount of time. He explained the special package they have for service for future visits and I plan to purchase at my next appointment.
Great people, professional, on time! I've been bringing my cars here for service since 1998. During that time I have purchased 3 Buicks, 1 Pontiac, and leased a Buick. I wouldn't deal anywhere else! They treat me like I was part of the family!
I was okay with the service adviser but I was not pleased with my contact with the service manager
He tiptoed around all the problems with the camera. I left there with the feeling I was not treated
Fairly. I'm taking my problem to another dealer to see if it can be corrected.
Thank you for taking the time to rate us. We'd like to find out what we can do differently next time. Please email email@example.com so we can find out more about your experience. Thanks again.
I bought a new Cadillac CTS from Jeff Wyler a few years ago and in 2017 we bought a new GMC Acadia Denali and we had great experiences with staff. We also have my GMC Truck and the Acadia serviced at Jeff Wyler in Florence Kentucky. You won’t go wrong at Jeff Wyler
Please contact our Operations Manager directly to resolve your concerns. We apologize for not exceeding your expectations and appreciate the opportunity to earn your trust and improve our customer experience. 859-525-8001, extension 70129.
Mike Hendrix was fantastic to work with. He made sure I got a nice car to use while my 2016 Buick Enclave was being serviced. I will continue to ask for Mike. He is an asset to your service department!