Jeff Wyler Florence Buick GMC

Overall Experience Overall good experience. Kathy was a trooper as we checked out and test drove several vehicles in very poor weather. Jim drove a hard (but fair) n Overall good experience. Kathy was a trooper as we checked out and test drove several vehicles in very poor weather. Jim drove a hard (but fair) negotiation and was very professional and friendly throughout. I only gave four stars on price mainly because you will get fair market value but not much better than that. More

Ms. Newkirk Tami was very personable but no pressure. She made a point of accommodating my needs.She was very knowledgeable of the car I was interested in. Tami was very personable but no pressure. She made a point of accommodating my needs.She was very knowledgeable of the car I was interested in. More

Tami is an outstanding employee who will go the extra mile to find the car you need. While the car I wanted was not on the lot she offered to go to their nearby lot at the airport and get it for me. We mile to find the car you need. While the car I wanted was not on the lot she offered to go to their nearby lot at the airport and get it for me. We even rode out in a similar car so she could tell me about it as we rode. On the way back she allowed me to test drive it and guess what I ended up buying it. She is very personable, follows-up and cares about her customers. If you want to work with someone you can trust and knows the product then ask for Tami! More

To Whom It May Concern, I recently purchased a new GMC To Whom It May Concern, I recently purchased a new GMC Sierra 1500 SLE. The dealership that involved with this purchase is Jeff Wyler Buick GMC of Fl To Whom It May Concern, I recently purchased a new GMC Sierra 1500 SLE. The dealership that involved with this purchase is Jeff Wyler Buick GMC of Florence Kentucky. I am sending this letter in regards to the experiences that I recently had in the past two and half (2.5) months of owning the vehicle, from the purchase to the current date. The day of purchase there was a sale going on of course with flyers that were sent out by mail. I adventured into the dealership on this day because I was considering trading in my Hummer H3 for a full size truck and could not determine if I wanted the new GMC or the new Dodge Ram. As we walked in to the dealership around 11:00am there were people all around and a salesman asked if he could help. I explained why I was there and he asked if I would like to look at the new trucks, and of course I did. While looking at the trucks I was very impressed with the redesign of the interior and exterior. So impressed I was sold on this being the truck I wanted. There were a few requirements for the truck I was going to purchase. • Black • 4 door (crew cab) • HID lights • Medium bed length • Bluetooth • Backup camera I was able to get all of them I thought. I will go into that later. As we looked around we could not find any of trucks that met my requirements, until the “demo” was located. It was everything I asked for I thought. So we test drove it and notice that there were some personal belongings in the truck which we were told the “demo” was for the dealers to loan out and test drive. I was fine with that as there were not too many miles on the truck. We got back to the dealership and I told the sales person that I wanted the truck. This is when the adventure took a wrong turn. After a few hours of waiting and going back and forth we finally agreed on a monthly price. Then I got to talked to a finance person. The attitude of this gentleman was far from pleasant to say the least. After about three (3) minutes of talking to him and had to stop him and explain what he was doing was frustrating and possibly going to make me walk out of the dealership without the truck. This person was rude, overbearing and basically trying to bully me into something that was not agreed to. After a little while longer I was finally escorted back to the finance manager of the dealership. One of the first things he asked was how everything was going. Of course at that time I believed that the first finance person worked for the dealership. So I told him about the previous person behavior and he stated that he was not a part of the dealership but a traveling finance person with the traveling sales team. At that time I understood why this person would act this way. If he was there all the time he would not treat customer with disrespect that was portrayed that day to me. The manager apologized profusely and asked that we not see the previous person as a real reprehensive of the dealership. As a token of gratitude and apologizing the finance manager set me up with extended warranty on the truck with a little discount. I took that as a good gesture and began singing paperwork. We walk out of the finance manager’s office and they stated the truck would be ready in a few minutes. They wanted to wash and clean it out before we drove off, as there was a buildup of salt from the roads and someone from there was driving it that day. They also wanted to go through the trucks accessories and other amenities. While we walked out to the truck it was pointed out to me that there was a scratch along the whole passenger side, and also a deep gouge above the passenger rear door handle. As I have not taken delivery of the vehicle yet, I made sure that it was noted with the dealership that this needed to be fixed. It was noted and agreed that this would be taken care of the next week. Next we got in the truck and we were going through all the trucks new amenities and accessories it was pointed out that there were goldfish crackers throughout the back seat still. The person in the truck with us stated that when we brought back up they would also have it detailed to get all that stuff out of there. We drove off in my great new truck. The next week I called up to the dealership and left a message for Jason the sales manager to call me back to deal with the scratches on the truck. A few hours later they called me asking me to bring up my old registration from the Hummer I traded in. This was not to return the call I had in about the scratches it was to fix something for them. To me this was kind of strange but while talking to them on the phone they told me to come and they could take care of it. I drove out of my way to bring them the registration of the old vehicle and for them to fix the scratches in the truck. Jason came out and I handed him the old registration and he came out to look at the scratches. He said it should take them that long and that it should be able to be buffed out but not too sure on the one above the door handle. They couldn’t do it that day because of the weather but they would fill up my washer fluid because he knew it was low. I assumed at that time he was the one driving the truck before me. He told me that they would get it all fixed up when I came in for my first oil change and other maintenance or the next time the weather was below freezing. At that point I was getting a little annoyed, because it sounded like I was being blown off and that it wasn’t a big deal. They were being nice about everything but still did not feel like a customer more like just another person off the street. So I waited a little longer and finally called back to the dealership. Again when I called Jason was not available so I left another message. I asked when this issue was going to be resolved and for him to contact as soon as he could. To this day I still never got a call back from that message. During that waiting period I washed my new truck and cleaned out the inside as most people would with new vehicles. As cleaning out the truck I was made shockingly aware that the person driving the truck was a smoker. Now I have nothing against smokers, as I am a former smoker myself. What I do have an issue with is having a new truck tainted with smoke and nicotine stains on the windows. I also found empty jewelry bag and box with receipt. So I figured I would leave all this so that I could allow the dealership witness and resolve the issue themselves. The next time I heard from GMC was on 3/10/14 about a month 2 months after I purchased the truck because there was a recall on my truck and the oil life was about out. I thought that was pretty convenient that the dealership called me to get that scheduled and basically remind to get it done. At that time I also asked if I could get the scratches finally fixed on my truck that was previously promised. After a few minutes on hold I was told they they could handle it all. I scheduled my appointment and was excited to get the scratches out of my truck. I know it might sound weird or childish but having a brand new truck with scratches down the side just didn’t sit well with me, especially when I did not cause these scratches. On 3/13/14 I brought my truck into the dealership expecting them to fix the recall, oil change and also the scratches. As I talked to the service person (Bill) at the shop he explained what they need to do, and how long it would take. Then the “manager” of the body shop was asked to come over to talk to me and at that time he was too busy and told the service person he needed to wait. Basically he was very rude to their service person that was trying to help me, the “customer”, but the body shop person didn’t seem to care at all. He went back to his office and got on his phone, I guess he was dealing with and important customer at that time and I was not on his list. He finally came out and asked what was going on and I had to go through the whole situation with him because I guess he was not aware of this issue. He seemed very frustrated and annoyed with everything and everyone. Bill on the other hand was very apologetic and reassuring that the service department would get all their issues fixed and in a timely manner. Bill seemed very customer orientated and seem to just honestly care. I was asked to walk in and talk to the lady behind the counter and she would get me setup. What I was not aware of was them expecting me to leave my truck with them to get the scratches fixed. What was explained to me was supposed to be a simple fix from what I thought and should not take too long. As most people, I do use my truck for personal and work. I did have multiple pieces of equipment for work and personal belongings left in the truck. At that time I was so frustrated I completely forgot about the equipment and personal belongings and just really wanted to leave. So as the person started to fill out my paperwork she stated that they already had something set aside for me and if she knew my last name it would have been a little easier. I wish I knew her name but it has escaped me at this time. She was very friendly and tried to help as much as she could. She hand me the slip for the temporary registration and on my way I went out the door with another service person to go over the truck. As we got to the truck it was not clean and had salt and other dirt all over. At this time I was supposed to be able to check for scratches and dents so that I would not be held liable. Well again with a dirty truck it is a little difficult to notice these things. I signed the paper and left the dealership frustrated beyond belief. Driving down the road I realized I left an charger for my phone in the truck so I needed to get that but had to be at another appointment before I could return. A few hours later I returned to retrieve the cable and the service tech (Bill) was immediately asking how he could help with anything. I told him what I needed and he stated that Daryl would need to grab the cable because it was now in the body work part of the shop. We asked Daryl if he could get the cable and he asked what it was and looked like, again as if I/we were bothering him. He returned with the cable and I asked when I should expect it to be ready to be picked up. He looked at me if I was asking him for a winning lottery ticket ad said maybe tomorrow (3/15/14) afternoon. So again I left the shop frustrated and on my back to work. I waited until late Friday afternoon and no call all day for any update on the truck from the body shop. So I called and was told that the body shop was closed for the night. So I again left feeling like I did not matter as a customer. They could not even give me a call telling me some type of status of the vehicle. I woke the next morning and went on my way to get some work accomplished for my parents on their kitchen. I figured I did not need my truck at that time and could something done while they continued to work. As they day went on I finally called and the person that answered the phone stated that the service department closes earlier on Saturdays and the body shop in not even open on Saturdays. I was at this point beyond frustrated. They had my truck Thursday, Friday and now will sit all weekend while I could have been driving my truck instead of this other truck. As Monday came around I called the dealership first thing in the morning. I talked to Bill I believe, once again and he personally went to go check on the truck because the body department people were not there yet. As he came back to the phone he was very apologetic and told me that my truck was still sitting outside and they have not even started on it. Again I voiced my frustration and he agreed and profusely apologized. He asked if I wanted to leave a message for Jason and I of course said yes. As Jason’s line rand I could feel frustration and blood pressure rising. I explained to him that I was told that the truck was not even started and he needed to call me back ASAP because at this time this whole situation is more of a hindrance for me than it ever should have been. The day went on and the time slipped away. Finally it was time for me to leave work, pick up my son and head home. A little while after we arrived home Jason called from GMC. Apparently he was in a training class all day and just getting the chance to call me back. He stated the truck was ready at that time and I could pick it up. Of course it was around 5:00pm and my son had a band event, so of course I could not go pick the truck that night. I told Jason that I would be there first thing to pick it up on Tuesday (3/18/14). Tuesday morning came and I drop my son off and then went to work. I waited until around 10:00am to head into the dealership to give them time to open and have my truck ready. As I walked in Bob immediately recognized me and asked if everything was ok and if he could help. Of it was not that department that could help me at that time. I went in and asked the person at the checkout if my truck was ready. They got a paper out and asked me to sign for the work that was done. I looked over the paperwork and stated that I didn’t feel comfortable signing the paper without seeing the finished product. She understood and went tried to call Jason. At that time they called and, asked around to try and find my truck. Daryl from the body shop came to the desk and asked if they found the truck and didn’t even look at me or acknowledge that I was standing a foot away from him. Apparently only one person knew my truck was getting washed or cleaned up from the dust from the body shop. I talked to Jason as we waited and mentioned that the headlights of the truck were really dim, this I was comparing to a 2008 Hummer H3. He asked if I mentioned that to the service department and I stated no because I believed it was not a mechanical issue but more of a low wattage bulb. I asked if the SLT version has different bulbs but he did not know if the bulbs were, but knew the headlight assembly was different due to the LEDs. We were going to take a look at the SLT version to see but, my truck pulled to the front of the dealership and I was excited to get my vehicle back. Then as I looked over the paint I found that the scratch above the door handle could still be seen and felt. So now on top of all of the other issues I have been put through they still couldn’t get it done correct. At this point frustrated would not even come close to what I was feeling. They had my truck for four (4) days and part of another morning and could not get the job done. I walk to the back of the truck and Jason asked me what I wanted to do. I could leave the truck or take and say that the job was done. Even though it was going to make me wait even longer for my truck I told Jason that the job needed to be done correctly and to keep the truck. Jason moved the other truck up and I moved some equipment and personal materials over. I drove off once again in a truck that was not mine to finish my day at work. As my work day came to an end Jason called and said that the truck was ready again. I explained that I had to pick my son up and I would be there around 4:30 to pick the truck up. As I walked back in Bill asked again what was going on. I told him that the truck was still showing the scratch before and he couldn’t believe it either. I walked in to the head to the counter and I noticed again my truck was not up front. I talked to the person behind the counter, again I still cannot remember her name, and she was very nice and was trying to help get things corrected. She asked for me to sign more paperwork and I sated that I would wait to sign it until I looked at the truck again. Last time I would have signed a document stating that the work was done but the scratches were still there so I again insisted on waiting. She called Jason and told me he was pulling another car around and would help me soon. I saw Bill walk by and asked for his name at that time because it slipped my mind with all the frustration at that point. He of course told his name and then asked if he could help. I told him what was going on and he said he would hang around until at least Jason showed up. My son and I went outside and Bill followed along just to try and make sure we were being treated right and taken care of. At this time these issues were way past Bill’s department or responsibility, but he took ownership of the situation even though he didn’t have to. That show to me that he really cared about his customers, unlike some of the other employees I dealt with at this location now. Jason appeared and explained that the truck again was being wiped down due to dust from the body shop. We waited for a few minutes and the truck pulled around. I inspected the truck again and the scratches were no longer visible or able to be felt. This to me was finally acceptable for a finished product. I then had my son and I transfer the equipment from earlier that day from the rental truck back to my truck. Jason of course offered to help but there really was not much and the box was kind lodge in the back seat from the front. As I did another look at the truck Jason apologized for the issues and I walked back in to sign the paperwork. I walked by Bill and again he asked if the issues were taken care of. I stated the scratches were dealt with finally as I walked in the dealership and signed the paperwork. Finally I had my truck back and it should be clean and no scratches. As I drove down the road I notices that the one thing I complained about was somewhat taken care off. I could still see the nicotine stains on the parts of the windows. At this time it was something small and didn’t feel like turning around just for that simple fix I can do. I started writing this letter not thing it was going to be this lengthy so that I apologize for but I felt like all the experiences should be listed out and explained as much as I could remember. At this time the truck is fixed but the trust in the dealership is broken. The service department is above standard in all regards that I have dealt with. Bill has an amazing personality and is very helpful even when it was not his issues. The ladies behind the counter are also very helpful and nice. Other departments have a lot of work and possibly should look to Bill for suggestion on how to treat customers, that is if they want them to return. I forgot to mention that this is the second purchase from this dealership; the Hummer H3 was also purchased here. My parents have also purchased numerous vehicles form this dealership and it was all in regards to customer service. It seems somehow customer service is now being overlooked is some departments. I believe that people should be treated with respect, and honesty. If this place doesn’t represent that I will go else were. I will also persuade others to do the same. I wish I had no regrets with a huge purchase like this but now I do. Some regrets have to do with the truck missing things that I was told where there from the salesman, (front park assist, HID lights, ect), I know now to never believe that again. Others just the way that things were handle with the scratches, and lack of respect from certain employees. I am not sure what this letter will accomplish but I wanted to share at least my story. Who knows what others have went through, but I hope it was not an emotional roller-coaster as mine turned out to be. Sincerely, Jonathan William Johnson PS: The only reason that the few selection above got an OK was due to the few people that that cared adn were mentioned in the above letter. More

Very courteous and helpful. Easy to negotiate with. Great follow up especially with all of the features. Would highly recommend. The sales person was very easy to work with. He even picked up the ca Great follow up especially with all of the features. Would highly recommend. The sales person was very easy to work with. He even picked up the car to do extra work on it and delivered it back to our home. More

Went to Jeff Wyler Buick GMC in Florence looking for a used car. After speaking with Jim Barnard, I test drove the car I researched on the internet and didn't like that one at all. Jim was diligent about used car. After speaking with Jim Barnard, I test drove the car I researched on the internet and didn't like that one at all. Jim was diligent about finding the perfect vehicle. He showed me a GMC Terrain. I test drove it, signed papers and then drove it home. Jim was easy to work with and understood my vehicle requirements. As a first time Jeff Wyler customer, I would highly recommend Jim Barnard and Jeff Wyler Buick GMC in Florence. More

After dealing with another used dealership, we started shopping again online. We found a vehicle that might suit our needs and ended up with Jeff Wyler Buick/GMC Florence. We were introduced to Chad and shopping again online. We found a vehicle that might suit our needs and ended up with Jeff Wyler Buick/GMC Florence. We were introduced to Chad and he made buying our 2012 Chevrolet Suburban enjoyable. There was never any hassle nor pressure. Thanks Chad!!! More

I must admit that this is not the most convenient location for me. However, after driving down from Fairfield, Ohio is ended up being worth my while. I've owned many vehicles, but never a GMC model. location for me. However, after driving down from Fairfield, Ohio is ended up being worth my while. I've owned many vehicles, but never a GMC model. After seeing the lineup at Jeff Wyler I had to ask myself "why". The Sierra truck that I purchased is just rock solid. Beautiful color, smooth driving, and more power than I could probably ever need. The whole experience was just great! More

David Navarre went out of his way to help me get the vehicle I wanted he didn't try to change my mine like other dealers he worked his xxx off for me got it to me ii mean he drove it down all the way to vehicle I wanted he didn't try to change my mine like other dealers he worked his xxx off for me got it to me ii mean he drove it down all the way to my home town and it was early so we met at big boys and he even payed for my husband and I breakfast never ever have I ever had a great experience like this am so impressed I even went to a previous dealer that would not help me to show what this man David Navarre did for me and they said quote -- wow I don't understand David Navarre give you one xxxx of a good deal thank you to all at Jeff Wyler and especially David Navarre there no words I can say how happy he has made me :) More

We almost did not get this car.Tami worked with us and got us the best deal possible.She really wanted us to have this car. Tami could see that the car we had was not for us. She worked hard and we came got us the best deal possible.She really wanted us to have this car. Tami could see that the car we had was not for us. She worked hard and we came to an agreement. We really love the car and are so grateful to her for working with us. More