Jeff Wyler Honda of Colerain

Bad Service Experience I recently had a very disappointing experience at Jeff Wyler service department. I called them regarding my Honda battery which had gone bad and had I recently had a very disappointing experience at Jeff Wyler service department. I called them regarding my Honda battery which had gone bad and had been tested at another Honda Dealer. The battery was only a few days out of full replacement warranty. The other Honda dealer was willing to discount the replacement battery but not replace it at no cost. I called Jeff Wyler service, spoke to a service advisor and explained the problem. He said, sure come on up and bring the battery, we'll replace it for you. After removing the battery from my car, driving to Jeff Wyler and waiting patiently for quite a while the service advisor decided they couldn't replace it after all. I went back to the first dealership for my battery. More

My first 'buying a new car' experience I was referred to Jeff Wyler from two separate people, they did not know each other. I figured that was a pretty good start. Due to never having bough I was referred to Jeff Wyler from two separate people, they did not know each other. I figured that was a pretty good start. Due to never having bought a new car before I felt a little intimidated. You hear stories of how things did not exactly work our for the buyer. I come from a long line of people who believe to 'never buy new'. We always got our cars from auctions. I decided to to start looking for deals online. I knew that I wanted a CRV and it had to be new. I wanted the new color, Mountain Air Metallic. I started emailing Brad my 'Specs'. I told him what my payment needed to be with no down payment. After a few emails and an outstanding offer I decided to go in. We were a little late to our appointment and due to Brad being tied up with another customer, we were passed on to 'Giovonni'. He knew what I was looking for and had read all of the correspondence from Brad and myself. He worked on getting us the payment we needed in order buy the car we wanted, he went back and forth into the 'deal' room I have to say, 10 times. At the time, my only disappointment was that they did not have the color I wanted. 'Gio' walked me out to see the other colors and I decided on the diamond white pearl. I was sad for the remainder of the sale. Color was super important to me. The loan guy was amazing as well, went into more detail on the specifics of or specific loan. He was not rushed and was very informative even though the dealership was closed. You are wondering why I rated my experience an excellent even after I didn't get the color I wanted? A few days after the sale I have actually decided I love the white, even more than the Mountain Air Metallic. It is easy to see in a parking lot and the road. We are super happy with the way everything was handled and will be back when it's time for my husband to get his new car. He was eyeballing the 'Pilot'.... More

Very friendly and helpful service. Jim Sweeney constantly kept me informed on the ETA of the new 2015 Honda Fit I had inquired about since their initial announced launch in mid-April. A Jim Sweeney constantly kept me informed on the ETA of the new 2015 Honda Fit I had inquired about since their initial announced launch in mid-April. As soon as an LX and EX arrived in early July, he contacted me and arranged for an initial look-over of the two and later a test-drive when I brought along my wife. I eventually purchased the LX I test-drove. Jim was very low-key, professional and helpful through the purchasing process (including getting the "market adjustment" charge removed). As it was a brand-new car to the market, I paid list price; thus my "average" rating on the price as I would have paid the same at any other Honda dealership. When I picked up the car, Jim patiently spent time with me to set up my devices with the car's Bluetooth system and explained and set up the settings for the stereo, power locks and rear-view camera. He also introduced me to some of the Parts and Service Department staff. Jim continues to be very helpful in post-sales service. I highly recommend anyone considering working with Jeff Wyler Honda of Colerain to call and work with Jim Sweeney. More

Great Experience!!! I traded in my Honda Civic for a new Honda Civic this week, and the experience was great! Ritch was very helpful and we are very happy with our new H I traded in my Honda Civic for a new Honda Civic this week, and the experience was great! Ritch was very helpful and we are very happy with our new Honda! Thank you for everything! More

Great Service I worked with Ritch Greco and he was awesome! Very friendly, helpful and patient. Great Customer service skills and willing to go the extra mill. I worked with Ritch Greco and he was awesome! Very friendly, helpful and patient. Great Customer service skills and willing to go the extra mill. More

Great first experience! Just bought a new Honda Civic and I was so impressed with how friendly ALL of the staff was and how they worked together to make sure I had the best e Just bought a new Honda Civic and I was so impressed with how friendly ALL of the staff was and how they worked together to make sure I had the best experience possible! This was my first time buying a car and they explained everything clearly and were patient with me! The process was fast and fun and they put all of my needs first and made me a priority. Tom Jones is extremely knowledgeable, trustworthy, and friendly! Everyone is honest and will work with you to make sure you get exactly what you came in looking for! No complaints!!! More

Great Job as usual! Greeted by a young man in the service area. Paper work generated quickly. Oil change and new wiper blades installed quickly. I was out of there in a l Greeted by a young man in the service area. Paper work generated quickly. Oil change and new wiper blades installed quickly. I was out of there in a little over an hour. More