Jeff Wyler Honda of Colerain

I scheduled a service appointment for an air conditioner issue that should be covered by warranty. The service tech I spoke to, Shane, told me they would have to run a diagnostic to confirm. If the diagnos issue that should be covered by warranty. The service tech I spoke to, Shane, told me they would have to run a diagnostic to confirm. If the diagnostic showed that the problem isn't covered, Shane informed me that I would be "on the hook" for a FIVE HUNDRED DOLLAR diagnostic fee. After doing a bit of research, I discovered that the average Honda dealership diagnostic fee is $100-200. Superior Honda, also a Jeff Wyler company, charges $220. A $500 diagnostic fee is extortionary and unethical. More

Ask for David south he emailed me the price of the car we talked about a few things we wanted on the car. We did the deal and came in, he had the car leaned up and ready to go! He was rated the number 1 Hond talked about a few things we wanted on the car. We did the deal and came in, he had the car leaned up and ready to go! He was rated the number 1 Honda Salesman in Cincinnati 3 years in a row for a reason! Do yourself the favor! More

Overall, I’m very happy with my new CR-V and appreciate the effort the team put in to get us into the right vehicle in the end. The negotiation process was productive, and they ultimately honored the numbe the effort the team put in to get us into the right vehicle in the end. The negotiation process was productive, and they ultimately honored the numbers we discussed, which I appreciated. That said, the experience wasn’t without some frustrations. Communication could definitely be improved. There were multiple moments of confusion regarding vehicle availability, trim level, and inventory, and I often felt like information was inconsistent depending on who I spoke with. Post-sale follow-up also left room for improvement. I was encouraged to “reach out anytime,” but when I later emailed and texted with a few simple follow-up questions, responses were either minimal or nonexistent. Even when I did receive replies, they often lacked the level of helpfulness or guidance I would expect after making a major purchase. In the end, I do believe the people involved were trying to help, and I’m genuinely happy with the vehicle itself. I just think the dealership would benefit from more organized communication and stronger customer follow-through after the sale. More

I would love to give Tommy Gray the highest rate that he can receive because he was such a salesman working with my Daughter and I on getting her in another car. He really worked hard for her and she is ple can receive because he was such a salesman working with my Daughter and I on getting her in another car. He really worked hard for her and she is pleased with the purchase. Tommy is such a cheerful young man and he really cares for his customers because his Spirit is genuine. Tommy never change and I will tell my family and friends to ask for you when they are looking for car at Jeff Wyler on Colrain. Thank you Tommy. Mrs. Brand and Nicole. More

Do yourself a favor and ask for David South. No hassle , quick and an overall great experience. Buying a new car can be stressful he goes above and beyond. He was just rated the #1 Honda salesma No hassle , quick and an overall great experience. Buying a new car can be stressful he goes above and beyond. He was just rated the #1 Honda salesman in Cincinnati. He has the trophy on his desk More

Stopped in to check out a new Pilot. I was greeted by David South. He was kind and very knowledgeable. We ended up purchasing the next day. Save yourself time and go see him. He had a I was greeted by David South. He was kind and very knowledgeable. We ended up purchasing the next day. Save yourself time and go see him. He had a trophy on his desk for the #1 Honda salesman in Cincinnati. He goes the extra mile! More

Made a deal via email for my 90 year old Grandfathers new car. Offered several times to leave a deposit to hold the car till Monday when he could pick it up. He wanted it in a specific color that our local d car. Offered several times to leave a deposit to hold the car till Monday when he could pick it up. He wanted it in a specific color that our local dealer didn't have. before driving an hour with him in the to buy it I confirmed several times that they had the car and were holding it for me. The sales manager ever emailed me 2 times over the weekend confirming my appointment for monday. They sold the car 2 hours before we got there at the agreed upon time on Monday morning after driving my grandfather over an hour to get his new car. I held up my end of the deal completely showing up with a check in hand, I can't say the same for them. More

David South is the number 1 Salesman in Cincinnati! Go see him, we were in and out with a great deal Go see him, we were in and out with a great deal More

I would like to know how you try to sell a transfer case and rear differential service on a 2wd vehicle. This is the third time they've tried to do this! Additionally, how do you get away with charging a 15 and rear differential service on a 2wd vehicle. This is the third time they've tried to do this! Additionally, how do you get away with charging a 15 dollar markup on transmission oil and charge $215 dollars to complete a transmission service. This did not include a filter change! This takes them 35 minutes at most to complete. The only thing the service did was take out the drain plug and replace the oil. Cost me $399.00 to take out a drain plug and replace the oil. Unbelievable how bad they are ripping people off. More

What a completely unprofessional and upsetting experience. We were at this dealership ready to purchase the car we picked out. We made an appointment hours earlier. WE TEST DROVE THE CAR. We we experience. We were at this dealership ready to purchase the car we picked out. We made an appointment hours earlier. WE TEST DROVE THE CAR. We were filling out paperwork when we were told "Sorry, someone else bought that car". That alone is bad enough. I thought it was at least an accident. but it was NOT AN ACCIDENT. We found out that someone else had test driven the car the day before and decided to think it over. When the salesperson caught wind that someone else was interested, KNOWING WE WERE SITTING RIGHT THERE, called the other people and told them to come in right away. They did and we didn't get the car. What a crap experience. What a crap way to treat your customers. I am so angry. I will make it my personal MISSION to spread as much negative attention to this dealership as I can. What a completely unprofessional and upsetting experience. We were at this dealership ready to purchase the car we picked out. We made an appointment hours earlier. WE TEST DROVE THE CAR. We were filling out paperwork when we were told "Sorry, someone else bought that car". That alone is bad enough. I thought it was at least an accident. but it was NOT AN ACCIDENT. We found out that someone else had test driven the car the day before and decided to think it over. When the salesperson caught wind that someone else was interested, KNOWING WE WERE SITTING RIGHT THERE, called the other people and told them to come in right away. They did and we didn't get the car. What a crap experience. What a crap way to treat your customers. I am so angry. I will make it my personal MISSION to spread as much negative attention to this dealership as I can. More