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Jeff Wyler Honda of Colerain
Cincinnati, OH
2,114 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,114 reviews
March 20, 2014
The service at Jeff Wyler Honda has always been excellent that is why I continue to have my Honda Accord serviced at this location. This is my second Honda Accord with Jeff Wyler and over the years I have b that is why I continue to have my Honda Accord serviced at this location. This is my second Honda Accord with Jeff Wyler and over the years I have been impressed with the service and friendliness of all employees. The service advisors are honest and yet considerate of my financial constraints. They help make decisions on the most primary repairs if/when needed. More
by moellell
Employees Worked With
Al Strohofer
March 19, 2014
My husband and I recently purchased a vehicle from Giovanni. He is very professional and friendly. I couldn't have asked for better customer service. If you are in the market for a new car he defin Giovanni. He is very professional and friendly. I couldn't have asked for better customer service. If you are in the market for a new car he definitely is the man to see. He is very helpful and knowledgeable. Thank you so much Giovanni! Amy & Carl Walter More
by hickeywalter
March 17, 2014
My experience at Jeff Wyler Honda of Colrain was great! I was having a difficult time making a decision on whether to go with the Honda CRV or a Toyota. There was no high pressure tactics used on me to make was having a difficult time making a decision on whether to go with the Honda CRV or a Toyota. There was no high pressure tactics used on me to make a decision from Aaron or any of the other sales associates. I appreciate that. It is a big turn off for me! Aaron Frisk was very professional yet down-to-earth. It was like talking to someone I knew; a friend. Thus far, I am extremely happy with my decision on choosing Honda! Thanks Aaron! More
by JustineHowe
March 17, 2014
I really enjoyed Dan Maloney's personable attitude and his professional deliverance. Hank Sykes is one of my favorite car dealers that I have ever meet. He is honest and have intregrity and that go and his professional deliverance. Hank Sykes is one of my favorite car dealers that I have ever meet. He is honest and have intregrity and that goes a long way with a repeat customer. Two Thumbs up to both of the gentlemen that I had the pleasure building a relationship with. :) More
by Knic75
March 15, 2014
After purchasing my Honda Accord at Jeff Wyler Honda in Colerain, I have been very impressed with the customer service that has extended after the initial sale. The staff has been extremely friendly and pr Colerain, I have been very impressed with the customer service that has extended after the initial sale. The staff has been extremely friendly and professional. I would highly recommend this location for both sales and service! More
by jpittinger
Employees Worked With
Leah
March 08, 2014
The facility (Jeff Wyler, Colerain) was clean, efficient, and attractive. The service people were prompt, friendly and helpful. My service advisor, Mr. Al Strohofer explained what was need to repair my vehic and attractive. The service people were prompt, friendly and helpful. My service advisor, Mr. Al Strohofer explained what was need to repair my vehicle and that the new battery pack would be ordered. My vehicle was useable during the interval. I was notified when the part arrived. It was installed in the time frame that was told to me. There was no charge. I was also told what I might do to avoid a repeat of the problem. I have so far bought three Honda cars from this dealership and intend on being a repeat customer. More
by DonaldWelti
Employees Worked With
Al Strohofer
March 08, 2014
I was asked to provide feedback and I did on 3/1/14, but need received a response after one week. I did however get a letter from a Vehicle Exchange Specialist advising me to purchase a new car. *** Ema need received a response after one week. I did however get a letter from a Vehicle Exchange Specialist advising me to purchase a new car. *** Email sent to the Service Manager on on 3/1/14 *** Dear Bryan, My name is Barry Stewart. My wife Angie and I have been loyal customers and Honda owners since 1995 – beginning when it was Stillpass Honda. We’ve had our Hondas serviced entirely at this location. My mother in-law, Beverly Houze, has also been loyal to this location for four years. Over the last three years, since Ash left, I have noticed a gradual decrease in staff friendliness and an increase in service times. During my most recent visit at 9:00 am on 2/26, I observed your Service Advisors make eye contact and look away as I’m standing next to my Honda inside the bay area. I don’t expect people to run over to me like I’m in a NASCAR pit, but a simple acknowledgment that I exist would be appreciated. I’ve observed this consistently for the past couple of years regardless of how busy it is or the time of day. My wife, mother in-law and I have experienced a sharp increase in service times for simple oil changes and tire rotations for service scheduled by appointment. On my wife’s last visit, she experienced an 1.5 hour wait time and my mother in-law waited 2.5 hours during her last visit. These are for only routine tire rotations and oil changes. You advertise an Express Service where customers can just bring in their car without an appointment, yet a person that schedules service needs to wait two hours is very unacceptable and would not meet anyone's expectations. My mother in law previously expressed her concerns via email to you last summer, but never received a response. My recommendations are that you remind you staff to at least acknowledge customers which are basic customer service skills I would also suggest that your Service Advisors introduce themselves. I’m assuming that one of your goals it to develop relationships with customers so they will return, doing this help this. On my last visit, I had never met the Service Advisor that greeted me. He didn’t give me his name and although he didn’t end up being my final Service Advisor, I had to ask, because I wasn’t sure. I would also recommend that you give customers that take the time to schedule service take priority over customers who opt for Express Service. Two hours is too long to wait for simple service. To be fair, I feel that your mechanics do a great job and I trust that they are providing proper service recommendations. This is critical to building trust and future relationships with your customers. In summary, there are many locations that can service our cars - my mother in-law drives from Lawrenceburg, IN for service. We chose Jeff Wyler Colerain Honda because you are Honda experts and we pay a premium for your service. I’d like to continue to have my 2005 Honda serviced at this location, but these issues make the overall experience less than optimal. I’m asking you to consider my concerns and recommendations. More
by bstewart68
Employees Worked With
Bryan Sexton
March 08, 2014
Cole Tatsuno is a great salesperson. He was able to help me with no credit and now when I'm out 9 college my credit will be pretty high. He was caring and understanding and was able to best help me with my me with no credit and now when I'm out 9 college my credit will be pretty high. He was caring and understanding and was able to best help me with my situation. Cannot thank cole enough and I highly recommend him to everyone. He is the man. More
by dcrooks2
March 07, 2014
First of all, the woman answering the Service Dept. phone in the morning, gave me an appointment for that afternoon! My steering wheel was vibrating. I was shocked to find out that I basically had no front in the morning, gave me an appointment for that afternoon! My steering wheel was vibrating. I was shocked to find out that I basically had no front brakes and front tires were way down. The hard part was 4 hours in the waiting room. I corrected papers for one hour, watched the news, drank water and ate Fritos, read the Enquirer, and walked around! Your place is CLEAN! Thank you! More
by JKemmerer
Employees Worked With
Blond funny Al (do not know last name) and Drew Proctor
March 05, 2014
Got a new CRV lease from Dan Maloney. He was an amazing salesman, very friendly, and got me the price I wanted!! I had a great experience and highly recommend this dealership and salesman to everyone! salesman, very friendly, and got me the price I wanted!! I had a great experience and highly recommend this dealership and salesman to everyone! More
by kerryh3030
