Jeff Wyler Honda of Colerain

I took my wife's Honda Accord Coupe in for an oil change. As I drove home after picking the car up, I could smell burning oil. More than half way home, I stopped at an intersection and smoke was comi change. As I drove home after picking the car up, I could smell burning oil. More than half way home, I stopped at an intersection and smoke was coming out from under the hood. Being close to home, I pulled into the drive opened the hood and discovered the valve cover was covered wih oil. Apparently the oil had also drained down onto the manifold producing the smoke. Both the oil-fill cap and dipstick were in place and correctly secured, so all I can guess is that the tech spilled the oil and didn't bother to clean it up. I cleaned it and once the engine had cooled removed the oil on the manifold with solvent. I called the dealership and spoke to a service person who apologized and stated that the service manager was gone for the day, but that he would call the next morning. He also said that although he was not in a position to "give things away" that he would recomemnd to the manager that we get the engine steam cleaned at no cost to us. That was over a week ago and I've heard nothing from the dealership. Very, very poor workmanship and even worse followup on customer concern. We will not be back. This addendum is being written after a return calll from the Wyler dealership. I spoke directly with Brian Sexton, the service manager, who apologized for the original service as well as the lack of followup. After a detailed explaination and assurances that some internal issues had been corrected, I stated that I would be willing to work with them and essentially allow them to prove that this was an isolated circumstance.Please note that I did amend my original ratings to reflect this change of position. More

I went to have my battery checked, which was done and they checked the transmission. It was a pleasant experience.I was helped a lot. they checked the transmission. It was a pleasant experience.I was helped a lot. More

Last week, I drove into the lot at Jeff Wyler Honda, not knowing what to expect or even what to do. Ian Matthews was in the parking lot and I am super grateful that he was! A few hours later, I was driving knowing what to expect or even what to do. Ian Matthews was in the parking lot and I am super grateful that he was! A few hours later, I was driving away in my new car!!! He made the experience so great and I couldn't have asked for a better salesperson and experience! He went above and beyond to make sure I got the best deal and worked with me to make sure that I got just what I wanted. I would recommend this dealership and Ian to anyone I know who is looking for a car! More

On Saturday 3/31 my 2007 Fit sounded like something was falling off while exiting I75; I immediately drove to the dealership. I was sick with worry: I'm unemployed & on food stamps. The problem was a ruste falling off while exiting I75; I immediately drove to the dealership. I was sick with worry: I'm unemployed & on food stamps. The problem was a rusted cover on the catylic converter. I was told that I didn't really need the cover --I just shouldn't don't park in the grass after driving the car. I couldn't believe that I got in on A SATURDAY. The wait was minimal. No charge AND a free car wash!! I value their service department's integrity above everything. This isn't the first time that they have exceeded my expectations. I was in a month ago for a brake issue and they filled my empty windshield fluid. My deepest, sincerest "Thank You!" More