
Jeff Wyler Honda of Colerain
Cincinnati, OH
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We were treated like second class people by Ryan at this dealership and nagged for weeks later. Will not be going to this dealership again! There are little things that matter--being friendly and appreciati dealership and nagged for weeks later. Will not be going to this dealership again! There are little things that matter--being friendly and appreciative of your clients and knowing when to stop nagging clients (although we understand the pressure sales people have to go through at times)--that are lacking here. I understand you sell new cars and used cars, but can't we buy used cars without being nagged into buying the newer models? Sales is an important area of business. You won't get far if you don't treat your customers with respect. I know numbers are important, but so is earning the consumer's business the "ethical" way. Apart from this, the dealership looked clean enough and had semi-private desks to talk to the sales people with, although Ryan didn't always know the details on the car and had to keep referring to his supervisors or to the car manuals to get us the answers. The signs outside were luring as well, and the cars in the lot looked to be well taken care of. They seemed to have a huge selection of cars as well (most popular colors seemed to be available). Anyways, we just hope we are not contacted by this dealership again because we are tired of the communication attempts to lure us into buying used/new vehicles. This review is not meant to hinder people from going there but simply meant as a review that the sales person we dealt with can read and use this to improve his sales tactics (because I know, no one's perfect, and we all start somewhere some time). Cheers to a new year and better sales practices! More
I communicated with 2 other local Honda dealers before deciding that Wyler was the one I wanted to visit and I'm very glad I did! Tony and I communicated back and forth via e-mail for a day or two and rea deciding that Wyler was the one I wanted to visit and I'm very glad I did! Tony and I communicated back and forth via e-mail for a day or two and really stood out vs. the competition. Tony LoBuono is very knowledgeable about the product line and was able to answer every question I had and took the time to listen. He had a new CR-V all ready to demo upon my arrival. I had done my research to compare new vehicle models online but its still nice to have someone knowledgeable assist you to feel assured you are making an informed buying decision. Hank came by to introduce himself and make sure my experience was a positive one. I could tell they honestly care about earning my business. Wyler Honda of Colerain truly offers a great combination of price, selection, and customer service. More
Unbelievable service. Went above and beyond what he needed to do. I'd choose him every time I needed help looking for any type of vehicle. Thanks Ryan! needed to do. I'd choose him every time I needed help looking for any type of vehicle. Thanks Ryan! More
I communicated with five other local Honda dealers before dealing exclusively with Jeff Wyler. Tom Jones and Tom Stout communicated via e-mail without the pressure sales for weeks and against the competition dealing exclusively with Jeff Wyler. Tom Jones and Tom Stout communicated via e-mail without the pressure sales for weeks and against the competition was very professional. I wanted to deal by email only and just come to the dealership for delivery. Although my wife had grave concerns and other reasons to purchase another type of car, she came around with the experience we received as well as the price. I would say that they really wanted to earn my business. Jeff Wyler had the combination of price and customer service that I would recommend that you give them an opportunity and should give them serious consideration. More
Jeff Wyler Honda was the first auto dealer on Colerain where someone actually came outside and greeted me as I was looking for a used car last week. The individual salesman at Jeff Wyler was Larry Bonell where someone actually came outside and greeted me as I was looking for a used car last week. The individual salesman at Jeff Wyler was Larry Bonelli. I consider myself lucky. He was genuinely concerned about making sure I got what I wanted, was patient, and never once was pulling wool over my eyes. Add to that, the service was fast and before you know it, I was pulling away in a used Honda Accord. I returned a few days later to have a couple minor items taken care of, which Larry and the technician promptly took care of these, no questions asked. Besides service being exemplary, Larry is a great conversationalist. I don't think I've ever felt more at ease in buying a car. Thank you, Jeff Wyler Honda, and Larry Bonelli! More
This is the second Honda we purchased from Mo. He does a great job at making us feel at home and comfortable during the car buying process. He, and the rest of the courteous sales and service staff are the great job at making us feel at home and comfortable during the car buying process. He, and the rest of the courteous sales and service staff are the reasons that we buy from Jeff Wyler Honda Colerain. We will be back when we need to purchase our next car. More
I dealt with Tom Stout and he was very friendly and totally professional. He assisted me with checking out the different cars and what I might be most interested in with the amount I was able to pay. H totally professional. He assisted me with checking out the different cars and what I might be most interested in with the amount I was able to pay. He was very kind and patient. More
I walked in with the assumption that all dealers were the same. To my surprise I had found the exception to the rule. I was treated great and the main goal of the sales team was to get me in the car I want same. To my surprise I had found the exception to the rule. I was treated great and the main goal of the sales team was to get me in the car I wanted for the price I wanted. I was so happy with their effort and care that I bought a new car for my wife the same day More