Jeff Wyler Honda of Colerain

DO NOT SKIP THIS REVIEW!!! DONT TRUST THIS DEALERSHIP. THEY DO NOT VALUE A GOOD CUSTOMER. THEY HAVE PROVED TO ME. THEY DO NOT OFFER ANYTHING SERVICE PERKS ON A NEW CAR. THAT IS DONT TRUST THIS DEALERSHIP. THEY DO NOT VALUE A GOOD CUSTOMER. THEY HAVE PROVED TO ME. THEY DO NOT OFFER ANYTHING SERVICE PERKS ON A NEW CAR. THAT IS A WASTE OF MONEY. IF YOU WANT TO BE VALUED SHOP ELSE WHERE. SKIP COLERAIN HONDA WHEN BUYING A CAR!!!! More

Complete waste of my time! Be aware! I spoke w/Christian Smith, salesman at Jeff Wyler Honda of Colerain on Fri 3/1/19. I made an appt for the following Wed morning, 3/6/19. Christian a I spoke w/Christian Smith, salesman at Jeff Wyler Honda of Colerain on Fri 3/1/19. I made an appt for the following Wed morning, 3/6/19. Christian asked me what I was looking for & I told him, a 2019 Civic Si Sedan in either rallye red or platinum white pearl. He told me they happened to have one of each on their lot! He asked for my credit score & I told him, 790. He said I’d have no problem getting approved. I looked at their inventory online & couldn’t find an Si, but never imagined they would lie, being such a huge Honda dealership. I drove 154 miles round trip, from Indiana to their dealership. I was ready to buy that day. I received a call at 9:15am on 3/6, from a senior salesman, verifying that I would make my appt. I told him I was on my way, my map said I should arrive at 9:37am. Christian & I talked for a bit & then he left me inside w/another salesman to talk while he went outside to pull the white Si up. 15-20 min later, he came in & immediately started apologizing, “he didn’t know, but those two Si’s had sold within the past couple days.” He then told me they had a coupe if I’d like to see it/test drive it. He went back outside for 15-20 min, came in & said he was sorry, he didn’t know it, but “the coupe sold the evening before!” Christian & the senior salesman wanted me to fill out a credit application to see what I could get approved for. I told them I wasn’t filling out a credit app at all because they didn’t have the car I wanted! Bait & switch. They knew my credit score & wanted to try to get me into something more expensive. On my way home from Cincinnati, I received a call from Travis, a salesman at Ed Martin Honda in Indianapolis. (I had reached out to them as well looking for an Si) He actually traded a Honda Ridgeline from their lot for the Si on another & I picked up my new 2019 Honda Civic Si Sedan in platinum white pearl the very next day on 3/7/19! I would highly recommend them to anyone! I got exactly what I wanted, for under what I was willing to pay OTD, so it all worked out better for me anyway. Honda America called me after my purchase at Ed Martin to get feedback & ask me to take their survey, like usual. Of course I gave Travis & my experience at Ed Martin a wonderful review. I also mentioned what happened at Jeff Wyler. The lady agreed that it is completely unacceptable & that is not the way Honda does business. She sent me to their escalation department as well for further review. Be aware before making a trip to Jeff Wyler on Colerain or either of their other two locations. They were a complete waste of my time! More

Amazing team ready to help I had a recall on my car, I set my appt very early in the am,when most establishment that you walk into that early the team is it awake and ready but I had a recall on my car, I set my appt very early in the am,when most establishment that you walk into that early the team is it awake and ready but when I walked into this establishment everyone was very friendly ready to help and assisted me with everything I needed to know and had a great personalities! More

New car purchase Special thanks to John Booth.. Great help with Car purchase always friendly, made My visit at Colerain Honda very joyful..good to see Stacy and Thoma Special thanks to John Booth.. Great help with Car purchase always friendly, made My visit at Colerain Honda very joyful..good to see Stacy and Thomas . More

Quality service/negotiable price I always go to this place for my both the vehicles (Pilot and Civic) no matter what others say. Quality is first and price is second. Price is always I always go to this place for my both the vehicles (Pilot and Civic) no matter what others say. Quality is first and price is second. Price is always negotiable. Chuck Elliott helped me to meet my expectations. Thanks Hari Subedi More

Was in and out as promised We are always very happy with the service at Colerain Honda. Al Strohofer is always very helpful and moves things along whenever we come in for any r We are always very happy with the service at Colerain Honda. Al Strohofer is always very helpful and moves things along whenever we come in for any repairs. More

Service crooks Was provided a quote for service. Authorized the work and when arriving to pick up the vehicle, was expected to pay 50% more than quoted. Explanatio Was provided a quote for service. Authorized the work and when arriving to pick up the vehicle, was expected to pay 50% more than quoted. Explanation was that parts cost was not included in the quote. After much back and forth, they demanded I pay $450 more than quoted. I will never have a vehicle serviced or buy a vehicle from a Jeff Wyler dealership again. More

visiting a friend each new visit is better than the last, especially in the waiting area. As always the service staff is excellent in their work. thank you each new visit is better than the last, especially in the waiting area. As always the service staff is excellent in their work. thank you More

Oil change I was very please with my service I came on break and able to get the work done on my car and still make it back to work on thanks Jeff wyler I was very please with my service I came on break and able to get the work done on my car and still make it back to work on thanks Jeff wyler More

friendly people great building. some people just like to see a smile on your face. this is good because some people need to smile and the service reps and techs were willing to do j some people just like to see a smile on your face. this is good because some people need to smile and the service reps and techs were willing to do just that with their courteous attitude and overall professional manners. i would like to buy my very first brand new car from this honda dealer. a+ overall. More