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Jeff Wyler Honda of Colerain
Cincinnati, OH
2,116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,116 reviews
July 19, 2016
Excellent customer service! This is the 2nd time I have used Jeff Wyler and once again the experience was amazing. The salesman was extremely patient while we wait on an insuran This is the 2nd time I have used Jeff Wyler and once again the experience was amazing. The salesman was extremely patient while we wait on an insurance settlement and answered all of our questions. He didn't even complain when I asked to listen to different vehicles and compare the sound systems. More
by jennyhenderson123
Employees Worked With
Byron Brown
July 18, 2016
Good Customer experience and a Deal Recently bought a new Honda Accord 2016 with Jeff Wyler, i was happy with the car and the customer experience we had, also they gave me a good deal co Recently bought a new Honda Accord 2016 with Jeff Wyler, i was happy with the car and the customer experience we had, also they gave me a good deal compared to other dealers. Had a good interaction with Byron and Chris. Chris also helped me in delivering my car to my home that was very helpful. Few things that i was not comfortable with was: 1. They had only one car in stock so we didn't had the option of selecting. That's fine but we liked the car. If there was options we would have been more happier. 2. Chris told me that the interest rate will be at 0.9% but at the end it was 3.99%. Which i didn't like, but the finance guy said that the HONDA FInance declined by loan, not sure for what reason. But overall, they were good, responsive and got a good deal on the car. Thanks, Pradeep. More
by Pradeep
Employees Worked With
Chris - Not sure of the last name., Byron Brown
July 18, 2016
Wrong Car + Terrible Customer Service About a week after purchasing my 2016 Honda Civic, they called and let us know that they had mixed up cars at the dealer, and the car that I did paper About a week after purchasing my 2016 Honda Civic, they called and let us know that they had mixed up cars at the dealer, and the car that I did paperwork for was not the car that I drove off the lot. "To make it easiest for me" they drove to my area (~1 hour away) and switched cars. Brad Hardin (the salesman I've dealt with this whole time) was several hours late and forgot the second key to the car as well as the loan paperwork. He also promised a gas card since he used up my car's gas driving it to me. It's here that things went from bad to worse. This switch occurred over two weeks ago, and I've yet to receive the key or gas card (another employee emailed the loan paperwork after a week and half of asking for it). Getting in contact with Brad has been an absolute nightmare. He never answers, and almost never responds to voicemail messages. He's lied to me several times about mailing the key and card. Additionally, we've reached out to Mark Hume (GM) and he wouldn't return our calls either. My experience with Jeff Wyler has been terrible and I would willingly pay thousands more for the same car if it meant never doing business with Jeff Wyler again. UPDATE: It appears that the dealership only responds to negative reviews, not my phone calls. After this review, Mark Hume reached out to me. It took almost a week of him nagging Brad and other sales people before I was mailed a key and the loan paperwork. Mind you, this wasn't actually the key to my car, this was a blank key that I had to take time out of my day to go to another Honda Dealership to have programmed. I still never received the gas card I was promised. While I'm happy this is finally resolved so that I don't have to deal with Jeff Wyler Colerain, the follow up service still warrants the review score that I previously gave. I've definitely learned my lesson and will not be doing business with Jeff Wyler Colerain in the future. More
by jr2418
Employees Worked With
Bradley Hardin
July 18, 2016
Surpassed Expectations I've used Jeff Wyler Honda for routine service since I bought my 2014 Accord Sport there new; and have always found them to be accommodating and court I've used Jeff Wyler Honda for routine service since I bought my 2014 Accord Sport there new; and have always found them to be accommodating and courteous. My most recent encounter was to repair my tire, which was damaged by a nail. Greg Frede, my service advisor immediately responded to my predicament with empathy, and his service exceeded my expectations. He was professional, friendly, and truly interested in doing everything he could to make my experience with Honda Service better than I had hoped. Thanks Greg! More
by TMuskie75
Employees Worked With
Greg Frede
July 14, 2016
Fast and Efficient We took in our 2015 Honda CR-V for the first oil change. The service tech, Greg Frede, was most helpful and even had the inside windscreen cleaned for We took in our 2015 Honda CR-V for the first oil change. The service tech, Greg Frede, was most helpful and even had the inside windscreen cleaned for me when I said it was difficult to get absolutely clean. It's these extra steps which made this place special. This is our third CR-V. More
by tommeier
Employees Worked With
Greg Frede
July 11, 2016
Tough situation - simple solution Thanks to Jim Sweeney my sons car that died was quickly and professionally replaced with a replacement used car from Jeff Wyler Honda. Jim was quick Thanks to Jim Sweeney my sons car that died was quickly and professionally replaced with a replacement used car from Jeff Wyler Honda. Jim was quick to help and extremely accommodating in helping me work through my decision with regards to the used car I came to assess at the dealership. Once the deal was done he kept in contact with me and had the car ready in short order so we could take it home and put it to use right away. More
by Tom B
Employees Worked With
Jim Sweeney
July 11, 2016
Al Sanders is the man! I went to Jeff Wyler Honda Colerain to purchase my first car which was a 2014 Honda Civic LX. It was time for a bigger car so I decided to go back to I went to Jeff Wyler Honda Colerain to purchase my first car which was a 2014 Honda Civic LX. It was time for a bigger car so I decided to go back to Colerain because they were so wonderful the first time! I just purchased my 2016 Honda CR-V EX and am totally in live with this car. I did my research and looked around for the best deal and Jeff Wyler beat every offer I brought to them. Al Sanders is such a nice guy and truly wants to sell you the best vehicle and take care of you. He wasn't pushing me or trying to screw me over. I gave him a budget and he worked with it. I definitely made the right decision by going back to Al for this purchase! So happy with my decision!!! More
by sgraham
Employees Worked With
Al Sanders
July 09, 2016
very nice guy!!! Tad is a very polite, respectful young man & I enjoyed dealing with him. He done everything I ask him & could not have done any better. I would highly Tad is a very polite, respectful young man & I enjoyed dealing with him. He done everything I ask him & could not have done any better. I would highly recommend him & this dealership to anyone. Thank you so much Tad. More
by SteveS.
Employees Worked With
Tad Miller
July 05, 2016
Mohsen rocks!! This is our fifth car purchased at this Jeff Wyler Dealership. Mohsen is the best sales consultant that I have ever dealt with. The team offers a no p This is our fifth car purchased at this Jeff Wyler Dealership. Mohsen is the best sales consultant that I have ever dealt with. The team offers a no pressure experience and listens to their clients needs. I highly recommend this dealership. Mohsen is so personable and a pleasure to do business with. More
by GregS
Employees Worked With
Mohsen Safaie
July 04, 2016
Extremely Satisfied The salesmen treated me with respect and did not pressure me into buying the Honda CR-V. They were extremely knowledgeable about the Honda CR-V and l The salesmen treated me with respect and did not pressure me into buying the Honda CR-V. They were extremely knowledgeable about the Honda CR-V and listened to my requests and were willing to work with me. I would highly recommend the sales people I worked with and give them an EXCELLENT 5-Star rating. More
by Linda A Childs
Employees Worked With
Bradley Hardin, Zach Cramer
