Jeff Wyler Kia of Colerain

Wow. Terrible customer service especially the management team. Nobody talks to each other a manager even said to me “sales comes first THEN customer servi Terrible customer service especially the management team. Nobody talks to each other a manager even said to me “sales comes first THEN customer service!” I’m sorry what?!?! They sold a pregnant woman a van with a second row seating defect that the shop knew about but not sales. I thought I was dealing with a small town dealer and a human being. But nope just a computer wanting money. That’s it. More

My mother has memory issues. Missed an appointment. Called Kia. The lady who answered said it was serviced, they just forgot to reset the service notification. Wrong. The vehic Missed an appointment. Called Kia. The lady who answered said it was serviced, they just forgot to reset the service notification. Wrong. The vehicle was not serviced and a simple look in the computer would have fixed this misinformation. Next, my mother reschedules her appointment. We take it in. Can't find the service garage. Why? Because your car has to make a 90 degree turn to get in, but you can only do that if there are not other cars blocking you. You may have to sit for a few or 20 minutes, as I had to do when trying to leave, as a truck was making a delivery and blocking the right away. Then we get the service report. Her front brakes and tires were in the "yellow". The car has 6000 miles on it. So of course I ask the "gentleman" if this was normal. The stuttering starts and he is going to go check with the technician. You would never believe that tool he used -when he tried to explain further I stated i did not care- but it caused it to "misread" and they are technically in green. So if i hadn't been with my mother to defend her from the predatory behavior of Jeff Wyler Kia, then she would ahbe spent another $2000. We will not be back and I will be posting this review in multiple places. Do better Jeff Wyler. More

Great experience! Just purchased a used car and couldn't have been happier with the professionalism, service and positive approach of the team there. Michael Bowling Just purchased a used car and couldn't have been happier with the professionalism, service and positive approach of the team there. Michael Bowling (sales), Shedrica Pastor (finance) and Chris Caldwell (GM) were all great! We'd definitely return. More

Terrible. I would give no stars if possible. Talked my company out of buying company cars from them. Service department, joke. DO NOT, I REPEAT DO NOT, GET A C I would give no stars if possible. Talked my company out of buying company cars from them. Service department, joke. DO NOT, I REPEAT DO NOT, GET A CAR FROM HERE OR HAVE A CAR SERVICED HERE. More

My engine seized up on me while driving. Had it towed here, had to wait from early May til beginning of July just to find out that my motor seized and it was under a class action lawsuit rec Had it towed here, had to wait from early May til beginning of July just to find out that my motor seized and it was under a class action lawsuit recall, they replaced the engine but due to the engine my starter went bad, they refused to replace it free, wanted to charge $470 to install, when I finally told them to go ahead they jacked the price to $824 because it was no longer in the garage. Then, after I let them know I am on disability and only get paid at the end of the month, they called me yesterday and left a message telling me that if I didn’t have my car off the lot by Friday, they was impounding at my expense! What a freaking joke man, do not ever go her for services! More

SCAMMERS! ! Do NOT purchase a vehicle from this dealership. My husband and I just purchased a Kia Carnival from this dealership. Upon returning home, we opened ! Do NOT purchase a vehicle from this dealership. My husband and I just purchased a Kia Carnival from this dealership. Upon returning home, we opened our email to review our paperwork (they don’t send a hard copy home with you). We were shocked to see they added $2736 worth of add ons/warranties to our financing. We specifically said we had no use for the Wyler care because we live 2 hours away. Guess what…they added it anyway. When they give you your up front monthly payment, just know that they are including warranties/add ons in that payment amount that they will NOT discuss with you!! Come to find out, the finance manager records all transactions and we are now meeting with our lawyer to view our transaction and prove that these prices were never revealed or discussed with us. What a NIGHTMARE. Go somewhere else and save yourself the trouble. Oh and the Pulse light that they put on all the vehicles. They charge $899 for it (but won’t tell you that) and it’s a $30 part. Stay away from this dealership!!! More

Blake is a hungry and determined associate. Appreciate his followup and attention to detail. Thanks! Appreciate his followup and attention to detail. Thanks! More

Don't trust this place! Everything you ever thought about a car salesman/dealership is exactly true. Don't believe anything they tell you! Absolutely the worst car buyin Everything you ever thought about a car salesman/dealership is exactly true. Don't believe anything they tell you! Absolutely the worst car buying experience I've ever had and I've probably bought 15 cars in my life. My wife drives out to this place on Wednesday to look at a 2022 Corolla for my son. She liked it. Talked and text with sales guy, Stew. Tell him I will run out on Wednesday if we can work it out. He says they are slammed. He tells me "he (the manager) said he will work the deal out but it would be earliest tomorrow morning to finalize. He is only Manager on duty tonight. I will text over purchase order 1st thing in the morning." We still go out. Get there at 7:15 (they close at 8:00PM). They are not absolutely slammed, there is one customer in the entire dealership and sales people sitting on their phones. We test drive the car. Send Stew another text that we want the car. Next morning he sends over order for full asking price (not what we discussed). We go back and forth and at 3:56 yesterday he says "Ok, got the $250 off and car going back to service now should be ready by tomorrow noon". "Sending over new numbers". Great we had a deal. Again, would have went right out but were told the car wasn't ready. At 8:45AM on Friday, two days after I've been trying to buy this car, I get a text that says the car sold. My wife drove to this dealership Wednesday afternoon, we both drove back while they were still open the same day but were told they were too busy to do a deal. Thursday we supposedly have a deal but can't pick up until Friday. Then the cars sold. These people are absolute xxxx. Left a message for a manager Jason Mersch (was told he was the manager but who knows). As of this post, I haven't gotten a call back and I'm sure I won't. These people don't deserve your business! More

Disappointed to say the least. Working with salesman for 3 days trying to buy a used car. When in the salesroom, employees were gathered in a cubicle and ignored us until I final Working with salesman for 3 days trying to buy a used car. When in the salesroom, employees were gathered in a cubicle and ignored us until I finally said something. After too much going back and forth, told us we had an agreement after literally not budging on the price (went back and forth over $250 decrease from listing price). Told we had the car last night before closing and could pick up at noon today. Got a text, not a phone call, from the salesman at 7:45 this morning saying car was sold...out from under us. Completely unprofessional and salesman like this give all car salesman a bad reputation. More

This dealership has good reviews on Google. These people have had a dramatically different experience than me apparently. They tried to screw me for 5x what my auto repair cost with another rep These people have had a dramatically different experience than me apparently. They tried to screw me for 5x what my auto repair cost with another reputable shop. They are dishonest and DO NOT answer the phone under any circumstances. I spoke with Clark who pompous and an arrogant. I would never recommend them. Please check around and if you do go there don't expect anything, but a tough time. They don't care about bad reviews. More