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Jeff Wyler Kia of Colerain

Cincinnati, OH

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rated
296 Reviews

9189 Colerain Avenue

Cincinnati, OH

45251

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Showing 296 reviews

September 17, 2020

If it was possible to pick 0 stars for this place I would pick it. I arrived there one evening after work and walked through the front doors of Superior Kia and not a single person greeted me. It actually to More

by jk1wildcatsfan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Myatt, Warren Mitchell
Sep 19, 2020 -

Jeff Wyler Kia of Colerain responded

Sorry to hear we could not meet at an agreeable price with you. Looking at the notes in the deal by your original salesperson the sales desk was just using the notes that was left and the pricing detail. We apologize as well for not getting to you quicker at your time of arrival. After reviewing our cameras it looks as though you arrived at 4:14. When walking in you went directly to the bathroom and returned at 4:18. We had 4 other customers on the floor at that time and they were being assisted. No Salespeople were available. That's not your fault and we need to do better. You were on your phone till 4:24 and then you approached us. Chris came to assist and was finishing up another deal and getting keys to the K5 for you. He returned 3 minutes later and pulled up your K5 at 4:30. Again, we were negligent but they may have thought you were already being helped. You came back from the drive at 4:47 and the manager greeted you and went to find the salesperson. Another salesperson asked if you were being helped and then Chris returned to help you at 4:49.

Sep 19, 2020 -

jk1wildcatsfan responded

What’s your explanation for me being asked to pay $200 more on the out the door price than what it was the night before? I was ready to buy that car that day if you guys would have at the very least honored your price from less than 24 hours earlier. Warren sat there and all but accused me of lying about the price Chris offered me the night before. We even got Chris on speaker phone and he said his final price he gave me was in the high 28Ks. Warren still refused to admit that was the price I was given. Inexcusable!

September 16, 2020

Anthony, Chris, Gerald and Keith were all super helpful in helping us decide on a new Kia Seltos. We felt like family! Provided the best pricing out of any dealer in town. More

by jwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Greene, Anthony Ulmer, Chris Myatt
Sep 19, 2020 -

Jeff Wyler Kia of Colerain responded

Thanks for the fantastic review. Enjoy that Seltos!!

September 08, 2020

My experience buying a car at Superior Kia was positive from start to finish but Warren Mitchell really made it special. I thank Warren for making an otherwise stressful experience extremely pleasant. He w More

by Marisa Cristina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Mersch, Warren Mitchell
Sep 12, 2020 -

Jeff Wyler Kia of Colerain responded

Thank you for the kind words.

September 07, 2020

Warren Mitchell provided me with information and services when buying my car above my expectation. He was courteous and respectful to my needs. Good conversation concerning what I wanted to do in terms of pa More

by gjwebb
Price
Recommend Dealer
Yes
Employees Worked With
Keith Malone, Warren Mitchell
Sep 12, 2020 -

Jeff Wyler Kia of Colerain responded

Warren is a asset to our team. Thank you for the kind words.

September 02, 2020

The service I had a Superior Kia was excellent. I would go back to this dealership to buy more cars for my other three children. They were helpful and went above and beyond to make sure I was happy with m More

by sulfridge4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Malone, Alex Leanch
Sep 12, 2020 -

Jeff Wyler Kia of Colerain responded

Fantastic news to hear of your excellent experience. Thanks for the review.

August 26, 2020

Superior kia was the only dealer that responded to my inquiry and amos hope help me get the veh.i wanted at the money i wanted to spend thank you much More

by jrry123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amos Hope
Aug 27, 2020 -

Jeff Wyler Kia of Colerain responded

Thank you for the kind words. We appreciate your business.

August 23, 2020

The service I had at superior Kia was outstanding I recommend I love my new car I received a lot of compliments thanks a lot More

by Stellamreese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Malone, Jason Mersch, Anthony Ulmer, Warren Mitchell
Aug 27, 2020 -

Jeff Wyler Kia of Colerain responded

Enjoy!! Thanks for the review!

August 14, 2020

Mr. Warren was amazing and very personable. I really enjoyed my experience with Superior KIA. From the time I arrived to the time I left, everyone went above and beyond. I really love my new car! More

by valiciatolbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren
Aug 15, 2020 -

Jeff Wyler Kia of Colerain responded

Thank you for the fantastic review.

July 25, 2020

GREAT TEAM TO WORK WITH THEY ALL WAS VERY HELPFUL TO ME . THANKS FOR TAKING TIME AND MAKING SURE I WAS HAPPY GREAT JOB TEAM More

by CRByrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Corry, Alex Leanch
Aug 01, 2020 -

Jeff Wyler Kia of Colerain responded

Thanks for the fantastic review. "Team Superior Kia"

July 18, 2020

Experience Worked online with Sam before driving 140 miles one-way from Indianapolis to Cincinnati.... Once there, worked with Alex for test drive and getting f More

by K1951walters
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Malone, Sam Began, Alex Leanch, Pennie Rohrer
Jul 18, 2020 -

Jeff Wyler Kia of Colerain responded

Thanks for making the trip. We appreciate your business. Thanks for the fantastic review.

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