You won't be able to refer to my answers with Jeffrey Tamoroff, as he was too busy to speak to a customer that was not satisfied. However, you can speak to Allen his right hand man and Vice President. He was sent to block any honest feed back to Jeffrey's valued time and take notes while defending the quality of service and staffing, while I was giving examples that were exactly the opposite. I was not hostile or aggressive. I was honest and detailed. I left with a promise of a call. Which I did get a message with a number to call back. Which I did three times and left a message, and have yet to hear back. I was a precious customer that was fawned over before and as I leased two Nissan Maximas within the last year. I have been reduced to no value and no customer service, now that you have the money. Hmmm, how many people do you think I will tell this story to? I was sold a bill of goods that Jeffrey Nissan can't deliver. I regret that I bought into the sales pitch. In a time of great economic growth, I couldn't imagine the lack of service that I received on many levels. And, it is unimaginable that it could happen, or be allowed to happen in these economic times. I am sure I am not the first nor the last to have been disrespected. That in of itself is the sad truth.