Jenkins Chevrolet of Venice

Customer dissatisfaction seems to be their specialty. I dropped off my car with a check engine light on Thursday and received a call on Tuesday that my car was done. I picked up my car at 8:00 and drove I dropped off my car with a check engine light on Thursday and received a call on Tuesday that my car was done. I picked up my car at 8:00 and drove two miles down the road and the light came back on, turned around went back and Jason said that they would get it right in and I should be out of there in an hour. seven hour later the car was still not fixed. At that point I decided that the service department was completely incompetent and took my car. As it turns out the only thing they did was clear the code on the first go around and never did any troubleshooting to find out why the light had come on. Not only is that lazy but it puts the customer and the vehicle at risk. That in a nutshell is how much they care about their customers. One last item when I dropped my car off it was clean and when I picked it up it was another slap in the face as my car was filthy. I can't imagine why GM allows such substandard practices to take place in their dealership network. I will never go near this dealership again ! More

I would not recommend the service department. I have a noise coming from the drivers side window especially at higher speed. I made an appointment for Jenkins Chevrolet to diagnose the problem wh I have a noise coming from the drivers side window especially at higher speed. I made an appointment for Jenkins Chevrolet to diagnose the problem which they suggested replacing the weather stripping around the window. Brought my car back in for another scheduled appointment for them to replace and after 6 days the weather stripping was finally replaced. This did not fix the issue at all and still getting a loud noise. I’ve tried contacting Jenkins Chevrolet multiple times through phone calls and text but have not received a call or text back. More

On September 3rd. I purchased a 2023 Buick Encore. My sales person was Viktoria Tapal. She did a, great job. Then I met with Mr. Cloud for financing. We were at the de I purchased a 2023 Buick Encore. My sales person was Viktoria Tapal. She did a, great job. Then I met with Mr. Cloud for financing. We were at the dealership for approximately five hours. We were very tired and signed the papers. The next day I looked over the papers and it appeared to be a service plan which gave me basically 10 oil changes at a cost of $2238.00. I called Mr. Cloud back the next day and left a message that I would like to discuss this with no reply. I then contacted the warranty company who told me that basically that's what my plan included. Then I went down to your dealership to cancel. Mr. Cloud was not there so Mr.Correll filled out the paperwork to cancel. I signed it and it was left for Mr. Cloud to sign and submit. I called him the next day to check on this and no response again. Next I called the warranty company to do a direct cancellation ,which I have done. On September 3rd. I purchased a 2023 Buick Encore. My sales person was Viktoria Tapal. She did a, great job. Then I met with Mr. Cloud for financing. We were at the dealership for approximately five hours. We were very tired and signed the papers. The next day I looked over the papers and it appeared to be a service plan which gave me basically 10 oil changes at a cost of $2238.00. I called Mr. Cloud back the next day and left a message that I would like to discuss this with no reply. I then contacted the warranty company who told me that basically that's what my plan included. Then I went down to your dealership to cancel. Mr. Cloud was not there so Mr.Correll filled out the paperwork to cancel. I signed it and it was left for Mr. Cloud to sign and submit. I called him the next day to check on this and no response again. Next I called the warranty company to do a direct cancellation ,which I have done. More

BEWARE OF THE JENKINS PACKAGE SCAM. Unfortunately I fell victim to this scam and didn't catch it at the dealership. Online price was listed 55k then they will throw in a Jenkins package Unfortunately I fell victim to this scam and didn't catch it at the dealership. Online price was listed 55k then they will throw in a Jenkins package which is nothing more than window tint, floor mats and a couple other items. The package raised the price from 55k to 65k almost. I didn't catch it at the dealership because I brought my two young kids and they focused on the trade in value negotiations more. I reached out to the manager the following day while overlooking the contract and voiced my frustration to which went no where. He made it seem as if it is common practice to use this scam. I feel for this and I hope no one else does. 10k for window tint and floor mats... The best part was they were laser focused on me giving them a 5 star review for service while I was there. What a joke.... More