Jenkins Chevrolet of Venice - Service Center

I brought my 2019 Chevrolet Silverado in for a check engine light and it was running really rough all of a sudden… i made an appointment over the weekend to drop it off on Monday morning when they opene engine light and it was running really rough all of a sudden… i made an appointment over the weekend to drop it off on Monday morning when they opened, had it there before they opened. I didn’t even get a call until Tuesday at 3PM that they could not start it, it needed a new starter at a cost of nearly $1,200, and they could not diagnose anything else until I agreed to have them replace the starter. I started the truck up and drove it there just fine by the way… so I asked if I could come get it and replace the starter myself ($250 part that took me an hour to replace), then bring it back for them to diagnose the issue I brought it in for… the answer was “No, our mechanic has to be paid for his work, you owe us $200 diag fee, and when you bring it back you will be charged another $200 diag fee.” (They didn’t diagnose anything, as they actually stated “we can not diagnose anything because we can not start it.” ) I showed back up, paid the $200 diag fee, jumped in my truck and started it right up and drove away. What sense does that make!? More

The service “advisors” do not have a clue. I am having an electrical problem with my wives vehicle and stop by Wednesday afternoon to set up an appointment. Advisor set up an appointment for 3 I am having an electrical problem with my wives vehicle and stop by Wednesday afternoon to set up an appointment. Advisor set up an appointment for 3:15 Thursday. I left work early and when I arrived I was told it would take several hours to find and repair the electrical problem and would have to leave the car. NOT WHAT I WAS TOLD ON WEDNESDAY!! Last time i will ever come into your service or sales departments and have my time wasted. More