Jenkins Chrysler Dodge Jeep Ram of Homosassa

Shane Tofthagen handled my service visit for oil change and wheel rotation on 22 December, 2023. Per usual, Shane Tofthagen was extremely welcoming, professional and ensured my vehicle maintenance was com and wheel rotation on 22 December, 2023. Per usual, Shane Tofthagen was extremely welcoming, professional and ensured my vehicle maintenance was completed to my satisfaction. Shane has been a big help with all my service needs since i first purchased the vehicle. Additionally, on previous visits, Ashley Spivey has been extremely helpful and just as customer oriented as Shane. I have nothing but high praise for the Jenkins Chrysler, Dodge, Ram, Jeep of Homossassa, Florida. Additionally, The GM, Darren Grant, amazingly remembered me from many months ago and very quickly helped me with some administration regarding my service contract. Jenkins CDRJ of Homossassa really goes out of its way to well beyond the date of the vehicle sale to cultivate the dealership-customer relationship. More

3% Credit Card service fee charge at a dealership? ?? WOW. Worst experience ever. Talk about only interested in the money. Took our 2014 Jeep in to have them check out the Humm in the back and the ?? WOW. Worst experience ever. Talk about only interested in the money. Took our 2014 Jeep in to have them check out the Humm in the back and the head rest that had popped open. 1st it was a $150 charge per issue they looked at. We said forget looking at the headrest. We left the vehicle overnight. We were told we would get a call by 8:30 telling us if the part came in and we told them great because we needed to pick it up by 11:30. 9AM rolls around and I need to start calling to get updates. After me calling several times and getting “no progress of if the part is actually on the delivery truck yet”. By 11AM, after me calling them again, we find out the part is on the truck. Forget picking up at 11:30. 2PM, I call again to find out progress; only to be told done at a cost of $900+, but now I need a new rear differential (ticket price for new $2,900 or used $1,700). I say thanks but I would like to pick it up as is and determine next steps. Please send someone to pick me up. Response was the drivers are at lunch. Only when I call back at 4PM do I actually get them to send a driver to pick me up. Here is the kicker. On top of the $979 bill (which included a $49.95 “Customer pay shop supplies for repair order”) they waited till I pulled out my credit card to tell me they now pass on the 3% credit card service fee to all their customers. FYI, this 3% charge has been charged by CC companies for over 40 years. Everyone knows a dealership is the most expensive place to get work done and now this. Just for reference we called Mavis to find out how much a synthetic blend oil change would be for our vehicle. $49.99 and Jenkins was $59.91. Not returning!!!!! More

Very fast service I was only there for a recall but treated very well thanks treated very well thanks More

Ashlee, the service writer, was great and kept in contact throughout the appointment. She was clear about all costs and what work was being performed. throughout the appointment. She was clear about all costs and what work was being performed. More

Always a pleasant experience I think the price could be lower for service but that’s the world we live in lower for service but that’s the world we live in More

Would not go there again for service because of how we were treated when picking up our vehicle. were treated when picking up our vehicle. More

Service was acceptable, but took far too long for an oil change and tire rotation.. They should have an express lane like Dayton Andrew's in Clearwater has. I used to go to Dayton Andrew's without an appo change and tire rotation.. They should have an express lane like Dayton Andrew's in Clearwater has. I used to go to Dayton Andrew's without an appointment and have the oil changed, and tires rotated in about an hour. It takes 2 1/5 to 3 hours to have that done at this dealership with an appointment. Unfortunately for me, Dayton Andrews is a far drive for me now that I live in Homosassa. More

I do not have alot of confidence in their repair knowledge and ability concerning electronic issues. knowledge and ability concerning electronic issues. More

perfect golden buzzer stars, i love this dealership. Shane is awesome, very accommodating and helpful...i love also Scott the supervisor of auto body shop.. they all good service and friendly...thank yo Shane is awesome, very accommodating and helpful...i love also Scott the supervisor of auto body shop.. they all good service and friendly...thank you so much for your help to my yellow car challenger 2018.. love love love! More

Spot on with service. Efficient and straightforward when dealing with the service rep. I know I won't be led in the wrong direction. Efficient and straightforward when dealing with the service rep. I know I won't be led in the wrong direction. More