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Jenkins Hyundai of Ocala - Service Center

Ocala, FL

4.6
1,148 Reviews

1,148 Reviews of Jenkins Hyundai of Ocala - Service Center

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March 05, 2020

Shannon was very thorough and courteous. She explained everything in detail and reviewed thoroughly. My car was exceptionally clean after the work was comp More

by fbock41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Gamache
Mar 05, 2020 -

Jenkins Hyundai of Ocala responded

Thank you so much for the great review! We truly appreciate your business and we are glad that Shannon provided you with excellent service!

March 05, 2020

Great service Service was done in a timely manner. All people involved were courteous and friendly. Waiting area was clean, the coffee and donuts were always welcom More

by TWILSON437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Fields, Shannon Gamache
Mar 05, 2020 -

Jenkins Hyundai of Ocala responded

Thank you for allowing us to maintain your vehicle! We appreciate the five-star review!

March 05, 2020

Good service Service was done in a timely manner. All people involved were courteous and friendly. Waiting area was clean and was nice to have a cup of coffee an More

by Nadinehewes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Shelley
Mar 05, 2020 -

Jenkins Hyundai of Ocala responded

Customer satisfaction is our top priority and your recommendations mean the world to us! Thank you for the kind words and the five-star review!

March 04, 2020

Fast, easy oil change Dropped off the car for an oil change. Got right in and Shannon got me right out with no waiting. No waiting when I picked up the car. The whole proce More

by Debbe
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Gamache
Mar 05, 2020 -

Jenkins Hyundai of Ocala responded

Thank you for allowing us to maintain your vehicle! We appreciate your high marks for Shannon and the rest of our Service Department!

March 02, 2020

Not at all like it used to be, not personable, everyone was eating at their desks, I was told to sit like in a Dr office and I would be called, after watching everyone play, laugh, and eat, my ride arrived More

by beth.drum
Recommend Dealer
Yes
Employees Worked With
Felicia
Mar 02, 2020 -

Jenkins Hyundai of Ocala responded

Hello, Your negative experience is concerning to me. We pride ourselves on excellent customer service, and I sincerely apologize for the situation you experienced. We will certainly use this as a coaching opportunity for our associates, but I would like to hear more about your encounter. Please contact me at 352-620-2264 x 3482. Thank you, John Strow Customer Relations Manager

February 21, 2020

Always the same great service/repairs whenever I take my car in. Cars was repaired & once again drives great. Off topic, I must admit I have reservations about the 2.4L engine in my car with 95,000+ miles o More

by douganneke
Recommend Dealer
Yes
Employees Worked With
George Franqui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christin O’Brian from Sales.
Feb 22, 2020 -

Jenkins Hyundai of Ocala responded

Thank you for your business and your review!

February 21, 2020

Went in for normal oil change. Quick, efficient. In and out in an hour, Michael, my rep, was pleasant and helpful. Got a good deal on a service special. I'm happy with Jenkins Hyundai. More

by patmccranie
Recommend Dealer
Yes
Employees Worked With
Michael. Great
Feb 22, 2020 -

Jenkins Hyundai of Ocala responded

We are delighted to hear that you had a positive experience! Thank you for choosing us for your vehicle's maintenance needs!

February 21, 2020

Nice experience. Pleasant experience. Went in for an oil change, was greeted by friendly people...George was our point of contact, who was excellent. Nice clean waitin More

by Happy Hyundai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Franqui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Fields
Feb 22, 2020 -

Jenkins Hyundai of Ocala responded

Your recommending our dealership means the world to us! Thank you for your business!

February 20, 2020

I took my 2020 Kona Ultimate to Jenkins for warranty repair on 2/19/20. I have homes in Bedford, NH, and Ocala, and had purchased the vehicle in NH before driving to Ocala for the winter. A blind spot w More

by jmathews106
Recommend Dealer
No
Employees Worked With
Franchesca Stone
February 19, 2020

I was unsatisfied with my visit to the repair facility UNTIL Franchesca Stone stepped up. I was in for the PSI going down in two of my tires. After a couple of hours, my car was returned to me but I was More

by roger00721
Recommend Dealer
Yes
Employees Worked With
Franchesca Stone, Service!
Feb 19, 2020 -

Jenkins Hyundai of Ocala responded

We truly appreciate your understanding and your business! We are very glad that Franchesca provided you with excellent service and ensured that your needs were thoroughly addressed! Thank you for your review!

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